Open CTI Retirement Guide: Moving Salesforce Contact Centers Toward Agentforce
Salesforce will retire its Open CTI telephony integration on February 28 2028, prompting contact centers to replace the legacy bridge with a modern solution. The recommended path centers on Salesforce Voice combined with the Agentforce AI engine, either as a fully native platform or through a hybrid BYOT layer that preserves existing telecom hardware. Integrated AI is reported to save 93% of agents time and cut routine task effort by 20%, with Agentforce already handling over two million conversations. A detailed migration playbook outlines auditing, architecture selection, piloting, parallel runs, and full rollout to ensure a seamless transition.
Salesforce Data Quality: How to Audit Your Org Before AI and Automation
Companies racing to embed AI face a hidden barrier: poor Salesforce data quality. Forrester reports over 25% of data teams lose more than $5 million annually, while Gartner cites average $12.9 million losses, and 60% of AI projects will be abandoned by...
Designing Salesforce Payment Workflows with QuickBooks and Stripe (Part: 2)
The second part of SimplySfdc’s guide tackles real‑world hurdles when linking Salesforce payment workflows with QuickBooks and Stripe. It outlines six common integration pain points—record matching, field‑mapping gaps, timestamp drift, API throttling, security misconfigurations, and unreliable Stripe webhooks. For each...