The AI in Business Podcast
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A leading podcast for non-technical business leaders to learn about practical AI deployment and ROI. Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives, entrepreneurs, and Fortune 500 leaders on use cases and best practices for adopting AI in the enterprise. Topics include finding AI opportunities, aligning AI with strategy, and delivering business value from AI across industries.
Recent Posts
Podcast•Feb 27, 2026•23 min
AI for Better Customer Connections in CX - with Joe Atamian of Comcast
In this episode, Joe Atamian, VP of Inside Sales at Comcast, explains how contact centers lose customer context when interactions jump across IVR, chat, and voice, leading to frustration, longer handle times, and eroded trust. He advocates an AI‑first approach that stitches together intent and history across channels, providing agents with real‑time prompts, sentiment insights, and automated note‑taking so they can focus on empathy and problem solving. The discussion highlights the shift from traditional metrics like AHT to measuring "ease of doing business" and first‑call resolution, showing how AI can drive operational efficiency, higher NPS, and revenue growth. Atamian stresses the importance of frontline buy‑in, targeted pilot projects, and continuous coaching to realize these benefits.
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Podcast•Feb 25, 2026•18 min
Turning Real World Data Into Safer Outcomes for Fleets and Physical Operations - with Hemant Banavar of Motive
In this episode, Matthew DeMello talks with Hemant Banavar, Chief Product Officer at Motive, about applying purpose‑built AI to the physical economy—industries like transportation, construction, and energy that make up about half of global GDP but have been under‑served by...
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Podcast•Jan 6, 2026•34 min
Data Solutions for Tailoring Agronomic Support to Meet Regional Needs - with Tami Craig Schilling of Bayer Crop Science
In this episode, Matthew DeMello interviews Tami Craig Schilling, Bayer Crop Science’s VP of Agronomic Digital Innovation, about how generative AI is used to deliver hyper‑local agronomic recommendations throughout the planting cycle. They discuss tools like the zip‑code‑based ELI platform...
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Podcast•Dec 30, 2025•17 min
Why Post-Merger Integrations Fail Without Data Governance - Sandro Venturini of UBS
In this episode, Sandro Venturini, Executive Director at UBS Asset Management, explains how fragmented fund data undermines post‑merger integrations and why establishing a single source of truth through data governance is essential for successful AI‑driven compliance and reporting. He illustrates...
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Podcast•Dec 2, 2025•0 min
From Hiring to Growth and the Future of Workforce Strategy - with Meghna Punhani of Eightfold AI
In this episode, Chief People Officer Meghna Punhani of Eightfold AI explains how AI can transform talent management by improving hiring, internal mobility, and workforce development. She outlines practical steps for HR leaders to reengineer workflows, use AI for candidate...
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Podcast•Dec 1, 2025•0 min
Copyright Risk in Financial Services and the Rise of Responsible AI – with Lauren Tulloch of CCC
In this episode, Lauren Tulloch, VP and Managing Director of the Copyright Clearance Center, explains how financial services firms are increasingly exposed to copyright risks as they adopt AI tools for data analysis, content generation, and routine employee workflows. She...
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Podcast•Nov 22, 2025•0 min
Driving the Systemic Change for AI – with Deborah Golden of Deloitte
Deborah Golden, Deloitte's U.S. Chief Innovation Officer, discusses why many AI pilots fail to scale and offers a practical framework for systemic change. She highlights tools such as AI sandboxes, portfolio‑based funding, and blameless post‑mortems to break organizational inertia and...
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Podcast•Nov 19, 2025•0 min
Turning Consumer Goods Data Into Real-Time Business Decisions - with Michael Finley of AnswerRocket
In this episode, Michael Finley, CTO of AnswerRocket, discusses how consumer goods companies can transition from AI pilots to enterprise‑scale, agent‑driven decision systems that operate in real time. He highlights the importance of robust data governance, seamless integration with existing...
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Podcast•Nov 18, 2025•0 min
Looking at Retail Challenges From a Data Perspective - with Nick Masca of Marks and Spencer
In this episode, Nick Masca, Head of Data Science for Growth & Personalisation at Marks & Spencer, discusses the data‑driven challenges retail and e‑commerce leaders face, emphasizing change‑management over classic digital transformation. He highlights obstacles in applying data tools to...
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