Creating Real-World Experiences for Nike, Coinbase, and Taco Bell - Where We Buy #385

Where We Buy: Retail Real Estate with James Cook

Creating Real-World Experiences for Nike, Coinbase, and Taco Bell - Where We Buy #385

Where We Buy: Retail Real Estate with James CookMay 29, 2026

Why It Matters

As shoppers increasingly spend time on digital devices, brands need compelling physical experiences to deepen loyalty and differentiate themselves. Hovercraft’s work shows how technology can enhance, rather than dominate, real‑world activations, offering a blueprint for retailers seeking to create buzz‑worthy, shareable moments that drive both engagement and sales.

Key Takeaways

  • Hovercraft blends tech and physical design for immersive brand activations.
  • Coinbase Arena turned crypto onboarding into a basketball robot game.
  • Nike custom shoe studio used RFID swatches and real-time rendering.
  • Taco Bell Bad Birdie created vibrant lounge on golf course.
  • Experiential retail moves shoppers from screens to memorable physical moments.

Pulse Analysis

Hovercraft positions itself as a hybrid design studio and agency that specializes in temporary, immersive brand experiences. Founded by creatives from retail architecture and animation, the firm now crafts physical activations for giants such as Nike, Coinbase, and Taco Bell. In a market saturated with screen‑based transactions, companies are racing to pull consumers into tangible spaces where emotion and memory can be built. Hovercraft’s multidisciplinary teams—graphic designers, spatial architects, technologists, and producers—allow them to control every ingredient of an experience, from concept to on‑site production.

The Coinbase Arena at the NBA All‑Star weekend exemplifies this approach. By wrapping a complex crypto wallet into a basketball‑themed robot game, Hovercraft turned abstract digital onboarding into a kinetic playground. Participants queued, earned a digital collectible, and competed against an 18,000‑pound robotic arm that reacted to each shot, while a LED backboard displayed animated reactions. A similar blend of technology and craftsmanship appeared in a Nike custom‑shoe studio, where RFID‑tagged material swatches and a haptic table generated real‑time 3‑D renders, letting designers and customers co‑create premium footwear without visible tech clutter.

The Bad Birdie Invitational for Taco Bell demonstrated that immersive experiences need not rely on flashy gadgets. Set on a lush Dana Point golf course, Hovercraft erected a colorful lounge, branded tee boxes, and trophy installations that injected youthful energy into a traditionally staid sport. The result was a memorable brand touchpoint that sparked social buzz and reinforced Taco Bell’s playful identity. As retailers and advertisers seek deeper engagement, Hovercraft’s model—using technology as an invisible enabler while prioritizing human interaction—offers a scalable blueprint for turning fleeting attention into lasting loyalty.

Episode Description

Zack Teachout and Austin Mayer are with Hovercraft, a creative design practice that builds brand experiences for clients like Nike, Coinbase, Taco Bell, and BetMGM. They explain what it takes to get people away from their screens and into the real world. They share how Hovercraft designs retail spaces, temporary activations, and immersive installations that blend physical environments with technology. The conversation covers standout projects including a robotic basketball experience for Coinbase at NBA All-Star, a golf tournament activation for Taco Bell and Bad Birdie, and an interactive LED basketball court built inside an abandoned Las Vegas nightclub for BetMGM. Teachout and Mayer also discuss how they measure success, why shorter timelines often produce their best work, and the principles behind creating experiences that draw people in and keep them engaged.

James Cook is the Director of Retail Research in the Americas for JLL. 

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Listen: WhereWeBuy.show 

Email: jamesd.cook@jll.com 

YouTube: http://everythingweknow.show/

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Show Notes

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