Munich-based startup lytra has completed its pre-seed financing round, led by High-Tech Gründerfonds (HTGF) with participation from additional investors, to expand its AI-driven platform for manufacturing service automation.

Service operations represent a significant strategic opportunity for manufacturing companies, accounting for a substantial share of revenue and typically delivering higher margins than new equipment sales. At the same time, increasing machine complexity and rising customer expectations are making effective service delivery more critical. Unlocking this long-term potential requires scalable processes and the efficient use of existing product and process knowledge, a challenge further intensified by ongoing skills shortages.

Lytra addresses these needs with an industry-specific AI operating system designed for manufacturing service operations. The platform integrates multiple AI agents that automate core service processes such as spare parts ordering, technician scheduling, and technical support.

Built on existing domain expertise and fully integrated into customers’ IT environments, the system is operational from day one. This enables service teams to focus on complex cases while significantly reducing response times and operational workloads.

According to Timo Bertsch, Investment Manager at HTGF, after-sales service remains one of the largest untapped sources of value in manufacturing. He adds that lytra addresses this structural challenge with a strong focus on automation, scalability, and the preservation of expert knowledge through AI.

As an industrial technology company, lytra supports mechanical engineering firms in transforming after-sales service into a scalable revenue driver by automating service request handling across a single, integrated platform.

The company plans to use the new funding to further develop its platform and expand its customer base among mid-sized manufacturing companies in 2026, building on the results of its initial pilot projects.