Freshworks to Host Webinar on Tackling IT Complexity in the Age of AI

Why It Matters

When IT budgets lag behind rising demand, cutting complexity safeguards revenue and boosts software ROI, a decisive factor for competitive enterprises.

Key Takeaways

• Freshworks webinar on April 24 tackles IT complexity with AI
• Employees lose 6.8 hours weekly to workplace inefficiencies
• Complexity costs roughly 7% of annual revenue for firms
• One in five software dollars wasted due to complexity
• Over half of companies fail to achieve software ROI

Pulse Analysis

The pressure on IT departments has intensified as organizations scramble to adopt AI while maintaining operational stability. Budget constraints, rising ticket volumes, and the need for rapid digital transformation create a perfect storm of complexity. Enterprises that fail to streamline their toolsets risk not only slowed service delivery but also diminished employee productivity, a trend reflected across multiple industry surveys.

Freshworks’ Global Cost of Complexity Report quantifies the problem: employees lose an average of 6.8 hours each week navigating disjointed systems, and companies attribute roughly 7% of annual revenue to losses caused by fragmented software environments. Moreover, one in five dollars spent on technology is effectively wasted, and more than half of firms report missing expected ROI on their software investments. These figures underscore a broader market reality—complexity is a hidden cost that erodes profitability and hampers innovation.

The upcoming Freshworks webinar offers a data‑driven, actionable playbook for tackling these challenges. By translating report insights into real‑world tactics—such as aligning product demos with implementation roadmaps, building cross‑departmental buy‑in, and extending IT’s role beyond traditional service desks—participants can benchmark their maturity and chart a clearer path to AI‑enabled efficiency. For IT leaders seeking to turn complexity into a competitive advantage, the session promises concrete steps to improve service resilience, accelerate AI adoption, and ultimately protect the bottom line.