Modern Retail

Modern Retail

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Digital publication examining the reinvention of retail with a focus on direct-to-consumer brands and e-commerce innovation shaping the retail industry

Retailers Like Pact, MaryRuth’s and Ollie Turn Customer Experience Into a Growth Function
NewsApr 15, 2026

Retailers Like Pact, MaryRuth’s and Ollie Turn Customer Experience Into a Growth Function

Retailers Pact, MaryRuth’s and Ollie are turning customer experience (CX) into a profit engine rather than a cost‑center. Pact deployed AI‑powered chat that now resolves 57% of conversations and converts 17% of visitors, while using the channel to move excess...

By Modern Retail
Why Home Retailers Are Plagued with Financial Challenges
NewsApr 15, 2026

Why Home Retailers Are Plagued with Financial Challenges

U.S. home‑furnishings retailers are grappling with a weak housing market, inflation, and high debt, driving a wave of bankruptcies and restructurings. Notable distress includes At Home’s Chapter 11 exit after shedding $2 billion in debt, Conn’s HomePlus filing with $530 million owed, and...

By Modern Retail
Puma’s AI Head Says the Brand Is Still Giving ‘the Keys to the Consumer’ as It Invests in Tech Like...
NewsApr 15, 2026

Puma’s AI Head Says the Brand Is Still Giving ‘the Keys to the Consumer’ as It Invests in Tech Like...

Puma is using artificial intelligence to revive growth, debuting a seven‑foot digital human concierge called “Dylan” in its Las Vegas flagship that speaks 100+ languages, recommends products and checks real‑time inventory. The brand’s AI push also includes an AI‑generated jersey creator...

By Modern Retail
Amazon Hits Pause on Controversial Change to Its Advertising Payment System that Had Caused a Seller Revolt
NewsApr 14, 2026

Amazon Hits Pause on Controversial Change to Its Advertising Payment System that Had Caused a Seller Revolt

Amazon announced it will pause the rollout of a new advertising payment method that would require sellers to use their account balance or Pay‑by‑Invoice, after a wave of backlash. The change, originally slated for April 15, has been deferred to August 1 2026...

By Modern Retail
Brands Briefing: 40-Year-Old Travelpro Invests in Video, Creators to Compete with Béis, Away and Other Digitally-Native Players
NewsApr 14, 2026

Brands Briefing: 40-Year-Old Travelpro Invests in Video, Creators to Compete with Béis, Away and Other Digitally-Native Players

Travelpro, the 40‑year‑old luggage maker famed among airline crews, is revamping its marketing to attract Gen Z and millennial travelers. The brand is pouring resources into short‑form video, creator collaborations, and educational content, launching a "Made to Move" campaign across TikTok,...

By Modern Retail
Why Brands Can’t Stop Acting Like Reply Guys and Jumping Into Viral Comment Threads on Social Media
NewsApr 14, 2026

Why Brands Can’t Stop Acting Like Reply Guys and Jumping Into Viral Comment Threads on Social Media

Brands are increasingly using comment threads on TikTok, Instagram and X to spark real‑time conversation and drive organic reach. Companies like Dude Wipes and Vita Coco treat replies as a core engagement tactic, inserting witty remarks into viral posts to attract...

By Modern Retail
AG1 Lands in Target as Its Year of Retail Expansion Continues
NewsApr 14, 2026

AG1 Lands in Target as Its Year of Retail Expansion Continues

AG1, the greens‑powder supplement brand, announced its launch across all Target stores and the retailer’s e‑commerce site, effectively doubling the number of retail doors where its products are sold. The rollout also brings AG1’s nighttime sleep supplement, AGZ, to mass‑retail...

By Modern Retail
Lowe’s Leans on Its 35 Million Loyalty Members as It Expands Into Kids’ Programs and Subscriptions
NewsApr 14, 2026

Lowe’s Leans on Its 35 Million Loyalty Members as It Expands Into Kids’ Programs and Subscriptions

Lowe’s has expanded its MyLowe’s Rewards ecosystem to cover homeowners, professional contractors, families and kids, now boasting over 35 million members. The unified program uses a single currency and mobile app, and members spend about 50 % more than non‑members. New initiatives...

By Modern Retail
Kohl’s Is Stepping up Its Creator Efforts as It Attempts a Sales Reset
NewsApr 13, 2026

Kohl’s Is Stepping up Its Creator Efforts as It Attempts a Sales Reset

Kohl’s is expanding its creator marketing program to reverse a 4% drop in net sales and a softer‑than‑expected fourth‑quarter. The retailer now works with about 1,500 nano‑creators, offering commissions, free products and exclusive event access, while maintaining a roster of...

By Modern Retail
Candy Brand Behave Bet Everything on TikTok Shop, Went Viral and Secured a Target Launch
NewsApr 13, 2026

Candy Brand Behave Bet Everything on TikTok Shop, Went Viral and Secured a Target Launch

In summer 2024, low‑sugar candy brand Behave faced bankruptcy with only 60 days of cash left. The founders pivoted to TikTok Shop, posting multiple daily videos until a viral post of their Super Sour Skulls sold out in three days...

By Modern Retail
Creator Content Has Become Critical for Retail Media Networks
NewsApr 13, 2026

Creator Content Has Become Critical for Retail Media Networks

Retail media networks are weaving creator‑led content into brand campaigns, leveraging sales data to pinpoint influencers with the highest conversion potential. Walmart Connect has expanded its Omnicom partnership to include Meta insights, while Best Buy will run seasonal YouTube spots with...

By Modern Retail
Modern Retail Podcast: Has the Latest Sneaker Bubble Officially Burst?
NewsApr 11, 2026

Modern Retail Podcast: Has the Latest Sneaker Bubble Officially Burst?

Allbirds was sold for $39 million, a stark drop from its $4 billion 2021 IPO valuation, highlighting a broader contraction in the sneaker market. Growth‑driven brands such as On and Hoka are now seeing sales slow, while technically‑focused runners like Brooks and...

By Modern Retail
Bloom, Pacsun and More Chase Coachella Crowds on the Way to the Show with Roadside Activations
NewsApr 10, 2026

Bloom, Pacsun and More Chase Coachella Crowds on the Way to the Show with Roadside Activations

Maruchan turned a viral Coachella‑ticket joke into a full‑scale roadside pop‑up called MaruMart, parked near the Cabazon Outlets about 45 minutes from the festival. The activation features a DIY ramen station, limited‑edition merch and a new Flamin’ Hot chicken flavor, all...

By Modern Retail
A Group of Seven-Figure Amazon Sellers Is Planning a One-Day Ad Boycott as Payment Changes Squeeze Cash Flow
NewsApr 9, 2026

A Group of Seven-Figure Amazon Sellers Is Planning a One-Day Ad Boycott as Payment Changes Squeeze Cash Flow

Amazon’s Million Dollar Sellers community, representing over $11 billion in annual revenue, is organizing a one‑day ad boycott on April 15 to protest a new policy that will automatically deduct advertising costs from sellers’ proceeds, eliminating credit‑card financing. About 150 members have...

By Modern Retail
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