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Annette Franz

Annette Franz

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CEO, CX Journey; CX leadership, culture, and growth alignment

Middle Managers Need Leadership Support When Culture Meets Performance
Social•Mar 16, 2026

Middle Managers Need Leadership Support When Culture Meets Performance

How Middle Managers Can Avoid Becoming the Forgotten Middle (or Turn It Around) https://t.co/IRwvSOkfCK They should answer: “When culture and performance collide, do you feel supported to choose culture? And can you think of a time when leadership backed you up?” #management https://t.co/V1oq0DtOp0

By Annette Franz
Engagement Scores Don't Equal Organizational Health
Social•Mar 16, 2026

Engagement Scores Don't Equal Organizational Health

A dangerous leadership mistake: Confusing engagement with organizational health. Issue #10: Shallow Roots: Why Engagement Scores Can Mislead Leaders https://t.co/GCviJSOGGN #employeeexperience #employeeengagement #culture #leadership https://t.co/oe6SOhV3gq

By Annette Franz
CEOs Prioritize Employee Engagement and Retention
Social•Mar 16, 2026

CEOs Prioritize Employee Engagement and Retention

CEOs Say Employee Engagement and Retention Are Top Priorities - CX Journey™ https://t.co/08fWpgm6Hm #CEO #leadership #employeeexperience #employeeengagement https://t.co/ZKidQJlCBE

By Annette Franz
Let Employees and Customers Define Your People‑Centricity
Social•Mar 14, 2026

Let Employees and Customers Define Your People‑Centricity

The question isn’t, “Are we people-centric?” but “Would our employees and customers say we are?” Learn why that matters: People-Centric or Profit-Centric: Reframing the Question in 2026 https://t.co/ofrGuZyasl #peoplecentric #profit #customerexperience #employeeexperience https://t.co/lquM4MeqSj

By Annette Franz

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