AI in Supply Chain
The webinar, hosted by the Digital Supply Chain Institute and APQC, brought together AI experts from Samsung SDS’s AMRO unit and APQC to discuss how supply‑chain leaders can move from AI experimentation to operational execution. Panelists highlighted that AI’s rapid advances have shifted the focus to practical deployment: common use cases now include inventory optimization, spend analysis, control‑tower visibility and demand forecasting. Yet scaling remains limited because organizations struggle with fragmented data, misaligned processes, and unclear ownership. Ian Ranken showcased a concrete example – an item‑similarity analyzer embedded in the procurement intake workflow. By flagging duplicate SKUs at creation, customers reduced duplicate items by 15‑20%, accelerated onboarding, and improved spend visibility. Marissa Brown reinforced that success hinges on solid data foundations, clear business‑outcome goals, and disciplined pilot‑to‑scale pathways, while also emphasizing the human change‑management element. The discussion underscores that AI should be treated as an operational capability, not a standalone technology project. Companies that embed AI into existing decision‑making processes, secure cross‑functional ownership, and invest in data/process readiness can realize measurable cost, speed and resilience gains across the supply chain.
Establishing a Data-Driven Process Leadership Baseline
The on‑demand webinar hosted by Gilead’s Derrick Franklin and APQC’s Madison Lundquist explains how process leaders can establish a data‑driven baseline for decision‑making. It outlines a framework for standardizing critical data, building executive‑focused narratives, and using baselines to manage risk,...
APQC CONNECT 2026 Training Offerings: Process & Knowledge Management Courses
APQC is rolling out a suite of pre‑conference training courses ahead of its Connect 2026 event, aimed at equipping attendees with hands‑on skills in process and knowledge management before the main conference begins. The program features three delivery formats—full‑day boot camps,...
APQC CONNECT 2026 Breakout Sessions | APQC's Annual Process & Knowledge Management Conference
APQC Connect 2026, the association’s annual Process and Knowledge Management conference, dedicates a substantial portion of its agenda to breakout sessions. Over two days, attendees can choose from six blocks of sessions organized into five curated tracks, each designed to...
APQC Webinar: Data Driven Insight & Credibility Leveraging Survey-Based Operational KPIs
The APQC webinar highlighted how survey‑based operational KPIs can transform raw benchmark data into persuasive, data‑driven sales narratives. Host Kathy Hill introduced APQC’s extensive metric library and its process classification framework, while guest Stephen Timmy explained how his firm, Finlistic...
Process and Performance Management Priorities & Challenges for 2026
APQC’s 2026 Process and Performance Management research highlights shifting priorities as organizations grapple with emerging technologies and heightened demand for measurable outcomes. The on‑demand webinar, led by Madison Lundquist, outlines how firms are reallocating focus across process management, continuous improvement,...
2026 Supply Chain Priorities, Challenges, and Trends
APQC’s 2026 Supply Chain Priorities and Challenges webinar presented findings from its twelfth annual survey of 344 organizations across five regions and 19 industries. The research tracks performance after a turbulent 2025, where only 39% of respondents met or exceeded...