APQC CONNECT 2026 Highlights
APQC CONNECT 2026 showcased the organization’s latest research and tools aimed at accelerating process excellence across industries. The conference highlighted how AI‑driven process intelligence is becoming a core driver of operational efficiency, with benchmark studies indicating an average 15% productivity lift for companies that adopt automation at scale. Key insights included a deep dive into workforce transformation, emphasizing upskilling programs and hybrid collaboration models to meet evolving talent demands. Attendees also learned that customer‑experience metrics are now embedded directly into continuous‑improvement cycles, allowing firms to align operational changes with real‑time satisfaction data. A standout moment came when APQC’s CEO declared, “Data‑powered benchmarking is no longer optional—it’s the new baseline for competitive advantage,” citing a case study where a multinational retailer reduced order‑to‑cash time by 30% using the new AI tools. The unveiling of a cloud‑based platform for instant best‑practice sharing further illustrated APQC’s commitment to democratizing knowledge. The implications are clear: organizations that leverage APQC’s AI analytics, adopt the new digital platform, and prioritize workforce upskilling will likely outpace peers in efficiency, customer satisfaction, and market responsiveness.
AI in Supply Chain
The webinar, hosted by the Digital Supply Chain Institute and APQC, brought together AI experts from Samsung SDS’s AMRO unit and APQC to discuss how supply‑chain leaders can move from AI experimentation to operational execution. Panelists highlighted that AI’s rapid advances have...
Establishing a Data-Driven Process Leadership Baseline
The on‑demand webinar hosted by Gilead’s Derrick Franklin and APQC’s Madison Lundquist explains how process leaders can establish a data‑driven baseline for decision‑making. It outlines a framework for standardizing critical data, building executive‑focused narratives, and using baselines to manage risk,...
APQC CONNECT 2026 Training Offerings: Process & Knowledge Management Courses
APQC is rolling out a suite of pre‑conference training courses ahead of its Connect 2026 event, aimed at equipping attendees with hands‑on skills in process and knowledge management before the main conference begins. The program features three delivery formats—full‑day boot camps,...
APQC CONNECT 2026 Breakout Sessions | APQC's Annual Process & Knowledge Management Conference
APQC Connect 2026, the association’s annual Process and Knowledge Management conference, dedicates a substantial portion of its agenda to breakout sessions. Over two days, attendees can choose from six blocks of sessions organized into five curated tracks, each designed to...
APQC Webinar: Data Driven Insight & Credibility Leveraging Survey-Based Operational KPIs
The APQC webinar highlighted how survey‑based operational KPIs can transform raw benchmark data into persuasive, data‑driven sales narratives. Host Kathy Hill introduced APQC’s extensive metric library and its process classification framework, while guest Stephen Timmy explained how his firm, Finlistic...
Process and Performance Management Priorities & Challenges for 2026
APQC’s 2026 Process and Performance Management research highlights shifting priorities as organizations grapple with emerging technologies and heightened demand for measurable outcomes. The on‑demand webinar, led by Madison Lundquist, outlines how firms are reallocating focus across process management, continuous improvement,...
2026 Supply Chain Priorities, Challenges, and Trends
APQC’s 2026 Supply Chain Priorities and Challenges webinar presented findings from its twelfth annual survey of 344 organizations across five regions and 19 industries. The research tracks performance after a turbulent 2025, where only 39% of respondents met or exceeded...