Fierce Network TV

Amdocs and the Future of Fiber

The discussion, led by Neil Hollander, General Manager of Amdocs’ Network Division, centered on the state of fiber broadband in the United States and Amdocs’ role in accelerating its rollout. He highlighted that roughly 60% of U.S. residences now have fiber access, yet only about 45% have adopted the service, leaving significant upside for both builders and service providers. Hollander identified three core challenges: high and variable deployment costs, especially in non‑urban areas; a tightening labor market that drives up construction expenses; and the race to market, where first‑movers secure dominant regional market share. Operators must balance aggressive build‑out with the need to monetize the massive infrastructure investments already made. He emphasized the importance of partnering with technology providers that can automate the end‑to‑end workflow—from network design and planning to physical construction. "Having the right partner that helps automate design to rollout is key," he said, noting Amdocs’ AI‑driven platform that uses generative flows and agents to streamline engineering processes and reduce time‑to‑service. For telecom operators, embracing such automation could lower capex, accelerate deployment, and improve adoption rates, ultimately translating into faster revenue generation and stronger competitive positioning in a crowded fiber market.