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Helen Yu

Helen Yu

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#DigitalTransformation obsessed #CXO and #GrowthHacker. Find me at the intersection of #Tech and #Humanity. #AI #DataAnalytics #FinTech #CX #IoT #CyberSecurity

Recent Posts

AI Voice Agents Set to Power One‑Third of Brands
Social•Feb 17, 2026

AI Voice Agents Set to Power One‑Third of Brands

Is the future of customer operations conversational and human? "Today, <1% of companies use AI voice agents at scale. In two years? One in three brands will.” — Lauren Rothwell @elevenlabsio made this prediction during #CXOSpice. Instant support + conversational commerce is about to reset customer expectations. 🎧👇 👉 Watch the full conversation here https://t.co/6Kp1XRCinY Here is the newsletter: https://t.co/65auhy0QRf #ElevenLabsPartner #VoiceAgent #ChatAgent #CX #AI

By Helen Yu
Identity Security Gaps: Machines Outpace Humans, AI Confidence Lags
Social•Jan 6, 2026

Identity Security Gaps: Machines Outpace Humans, AI Confidence Lags

The 2026 Identity Security Outlook Report (https://t.co/fGMUPm96ZU) reveals critical gaps threatening organizational security: ✅Machine identities now outnumber humans 100:1 (only 12% have automation) ✅41-point confidence gap between C-suite and practitioners on AI readiness ✅76% want consolidation, but execution gaps persist New breakdown with @manageengine's...

By Helen Yu
Robots Take Center Stage: Music Meets Future Tech
Social•Jan 5, 2026

Robots Take Center Stage: Music Meets Future Tech

What better way to kick off the new year than “Everybody” at Sphere with robots? 🤖🎶 The Backstreet Boys’ performance at Sphere was a reminder that when music, immersive tech, and robotics collide, the future feels very present. High energy, iconic...

By Helen Yu
Agent Analytics: Turning AI Agents Into Production Trust
Social•Dec 15, 2025

Agent Analytics: Turning AI Agents Into Production Trust

Are your AI agents still stuck in slideware or earning trust in production? At #AWSreInvent, I spoke with Scott Clark, CEO of @dbnlAI, an @nvidia Inception startup, about “agent analytics”, the 3rd pillar of enterprise AI: build, run, understand. Watch our full...

By Helen Yu
Transform with AI Agents, Not Just Automate Processes
Social•Dec 11, 2025

Transform with AI Agents, Not Just Automate Processes

Are you automating the insanity or transforming your business? Most leaders get AI agents wrong; they speed up old processes instead of reimagining them. Chris Hallenbeck from @Boomi shared how @serco transformed annual certification checks into continuous real-time monitoring. It resulted in...

By Helen Yu
Enterprise AI Must Move From Tasks to Owning Outcomes
Social•Dec 10, 2025

Enterprise AI Must Move From Tasks to Owning Outcomes

What’s the biggest barrier keeping AI from doing real work in the enterprise? I asked Rohan Vora at @glean in CXO Spice. We talked about: ✅ Why autonomy needs more than models ✅ How enterprise context unlocks outcomes ✅ Orchestrating across complex systems AI isn’t...

By Helen Yu
NVIDIA and AWS Double Down, Boost AI Performance 40‑50%
Social•Dec 9, 2025

NVIDIA and AWS Double Down, Boost AI Performance 40‑50%

What happens when the top GPU innovator and a cloud giant double down on a 15-year partnership? I found out at #AWSreInvent2025 with @nvidia's Dave Salvator. “We never take our foot off the gas.” Here’s what that looks like: ✅Full Blackwell lineup now...

By Helen Yu

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