Is the future of customer operations conversational and human? "Today, <1% of companies use AI voice agents at scale. In two years? One in three brands will.” — Lauren Rothwell @elevenlabsio made this prediction during #CXOSpice. Instant support + conversational commerce is about to reset customer expectations. 🎧👇 👉 Watch the full conversation here https://t.co/6Kp1XRCinY Here is the newsletter: https://t.co/65auhy0QRf #ElevenLabsPartner #VoiceAgent #ChatAgent #CX #AI

The 2026 Identity Security Outlook Report (https://t.co/fGMUPm96ZU) reveals critical gaps threatening organizational security: ✅Machine identities now outnumber humans 100:1 (only 12% have automation) ✅41-point confidence gap between C-suite and practitioners on AI readiness ✅76% want consolidation, but execution gaps persist New breakdown with @manageengine's...
What better way to kick off the new year than “Everybody” at Sphere with robots? 🤖🎶 The Backstreet Boys’ performance at Sphere was a reminder that when music, immersive tech, and robotics collide, the future feels very present. High energy, iconic...
Are your AI agents still stuck in slideware or earning trust in production? At #AWSreInvent, I spoke with Scott Clark, CEO of @dbnlAI, an @nvidia Inception startup, about “agent analytics”, the 3rd pillar of enterprise AI: build, run, understand. Watch our full...
Are you automating the insanity or transforming your business? Most leaders get AI agents wrong; they speed up old processes instead of reimagining them. Chris Hallenbeck from @Boomi shared how @serco transformed annual certification checks into continuous real-time monitoring. It resulted in...
What’s the biggest barrier keeping AI from doing real work in the enterprise? I asked Rohan Vora at @glean in CXO Spice. We talked about: ✅ Why autonomy needs more than models ✅ How enterprise context unlocks outcomes ✅ Orchestrating across complex systems AI isn’t...
What happens when the top GPU innovator and a cloud giant double down on a 15-year partnership? I found out at #AWSreInvent2025 with @nvidia's Dave Salvator. “We never take our foot off the gas.” Here’s what that looks like: ✅Full Blackwell lineup now...