Scale Teams by Multiplying Digital Workers, Not Headcount
What does it mean to scale a team when part of your workforce is digital labor? #Sponsored At @salesforce TDX, I sat down with Brandon Metcalf, CEO of @Asymbl_Inc, and what he shared challenged the assumption that growth is tied to headcount. Asymbl hired 116 people in 100 days with just two human recruiters. They processed 17,000 applications. And they ended up with lower attrition than most traditional hiring cycles produce. Today their workforce is 60% digital and they're scaling toward 1,000 digital workers, powered by Agentforce and anchored in Salesforce's security and reliability. Here is what that shift demands of leaders: ➡️ Less managing effort, more orchestrating outcomes ➡️ Less adding headcount, more multiplying capability ➡️ Less deploying software, more onboarding teammates The hardest part was belief in a different way of working, and the willingness to design for it before the rest of the world catches up. 👉 Watch our conversation here: https://t.co/26uenPCvCl #salesforcepartner #TDX26
When Rivals Team Up: The Future of Business Travel
What happens when two industry giants choose collaboration over competition? I had the pleasure of hosting Charlie Sultan from SAP Concur and Evan Konwiser from American Express Global Business Travel on CXO Spice. This is what the future of business...
People‑First AI Drives Revenue and Innovation
What does a frontier firm look like in the agentic AI era? At Microsoft AI Tour Atlanta, Chief AI Transformation Officer Pamela Maynard OBE set the tone: Frontier companies start with people, not tech. Talent, empowered employees, and AI embedded...
AI Needs Guardrails: Creative Design, Disciplined Execution
Where will the future of AI-led business be built? One of my favorite conversations at #PegaWorld 2025 was sitting down with Pegasystems 's CTO Don Schuerman to discuss "How do you build an autonomous enterprise without losing control?" The answer...
Emotion‑aware AI Voice Guides You Through Crises
What would you do if your roof started leaking… your builder wouldn’t pick up… and your flight leaves in 2 hours? That was me a few weeks ago. Instead of panicking, I tested an emotional agent I built using ElevenLabs...
Agentic AI Turns Insights Into Real‑Time Execution
What separates companies that transform in the agentic era from those simply upgrade tech stack? At Salesforce TDX, I spoke with Raju Malhotra, @CertiniaInc about this shift from systems of record → intelligence → execution. Having been both a solution architect at...
Scaling Agentic AI Demands Integrated Governance and Infrastructure
What does it take to scale Agentic AI responsibly? At Google Cloud Next, the message was clear: autonomous agents are moving from experimentation to production fast. And walking the IBM booth highlighted a more grounded reality: agentic scale is not...
Four Architecture Layers Power the Agentic Enterprise
What does a CIO need to know about architecting the agentic enterprise? #sponsored 4 architecture layers every agentic enterprise needs: → Context: harmonized data → Work: composable business logic → Agency: reasoning + execution → Engagement: humans + agents, side by side The model is not...
Data Layer Is the Real Moat for AI Decisioning
What should financial services know about AI decisioning? The moat is the data layer underneath it. I spoke with David Mirfield, CPO at Provenir, 4 Billion decisions/year, 110+ customers and the discipline behind it comes down to three words: use case...
Become the Answer, Not Just a Keyword Ranker
It’s no longer about ranking for keywords; it’s about being the answer. With AI-powered discovery engines becoming the default, brands need to shift from publishing more content to building predictive, authoritative content systems. At Marketing (re)Focus 2026, I’ll be discussing what this...
AI Is Here: Learn Responsible Implementation at HDI World
AI isn't the future of IT service & support. It's the present. And most teams are still catching up. At HDI Service & Support World, you'll learn how to operationalize AI responsibly without losing the human experience your customers expect. May 3–7 |...
AI Agent Orchestration Becomes Board-Level Infrastructure
What every executive needs to know about agent orchestration in 2026: ✅Agentic RAG is unlocking institutional knowledge hidden in unstructured data. ✅As AI agents begin to act on data, governance and accountability become board-level issues. And perhaps the biggest shift ahead: AI agent...
Align Security, IT, Ops for Disciplined Resilience
What does disciplined resilience look like when ResOps works? At @Commvault's ResOps Rumble at RSAC, Bill O'Connell asked a room of security leaders how many had perfect alignment across security, IT, and ops. Almost every hand dropped. @Commvault's Chris Bevil breaks down how...
Scaling Speed and Trust in AI-Driven Systems
How do we build systems where speed and trust can scale together? I explored this with @MichaelLeland, field CTO of #island at RSA and it’s the challenge of the AI era. AI is now an actor. Fast, boundaryless, and creating risks most...
Government Leads AI Adoption, Outpacing Private Sector
The data on government AI adoption is striking. ✅82% of government organizations have already adopted AI agents. ✅94% believe it will fundamentally transform how government works. ✅60% of government leaders believe they are now ahead of the private sector. Government is not catching up....
AI Becomes Essential for Energy Security and Resilience
The Strait of Hormuz closure is a stress test for every system dependent on it including AI. Data centers run on uninterrupted power. When energy fractures, so does the digital economy. But AI is also one of our most powerful tools to...
AI Sustainability Hinges on Architecture, Not Just Energy
AI sustainability goes beyond energy. It comes down to architecture. Data movement. Execution. From my conversation with @cwellise at @Equinix at @NVIDIAGTC: Boards need to move from reporting → operating discipline. The leaders who embed this will win. Watch the latest #CXOSpice here: https://t.co/2pP5pj17vQ #DataCenter #Sustainability...
Secure AI Factory: Cisco‑Nvidia Full‑Stack for Scalable, Private AI
What does a Secure AI Factory look like in an enterprise run by humans and AI agents? @Cisco's answer is Secure AI Factory, a full-stack architecture designed to generate tokens at scale while keeping data private and operations manageable. And it's...
Frictionless Commerce Chain Boosts Deal Velocity and Protects Margins
What does success look like 12 months in if you go all in on a frictionless Commerce Chain? I asked Lisa Martin, CRO of #Conga at #CongaConnect. Her answer was precise. Deal velocity accelerates. Deal volume grows. Revenue leakage stops hiding in...
Hands‑On AI Tour Turns Ideas Into Impact
How do you prepare for the next frontier of transformation? For me, it’s learning by doing. The #MicrosoftAITour brings leaders & builders together to turn AI ideas into real impact through hands-on experimentation. This 20-second clip is a throwback to my favorite...
Secure‑by‑Design Strategies Against Weaponized AI Attacks
Do you have a forward-thinking security strategy to combat weaponized AI? I’m hosting @mikeriemer830, Field CISO at @GoIvanti for a live webinar tomorrow February 24. We’ll cover: ✅ Real-world AI-driven attack patterns ✅ Why kernel-level security matters more than ever ✅ Practical steps to...
AI Voice Agents Set to Power One‑Third of Brands
Is the future of customer operations conversational and human? "Today, <1% of companies use AI voice agents at scale. In two years? One in three brands will.” — Lauren Rothwell @elevenlabsio made this prediction during #CXOSpice. Instant support + conversational commerce is...
Identity Security Gaps: Machines Outpace Humans, AI Confidence Lags
The 2026 Identity Security Outlook Report (https://t.co/fGMUPm96ZU) reveals critical gaps threatening organizational security: ✅Machine identities now outnumber humans 100:1 (only 12% have automation) ✅41-point confidence gap between C-suite and practitioners on AI readiness ✅76% want consolidation, but execution gaps persist New breakdown with @manageengine's...
Robots Take Center Stage: Music Meets Future Tech
What better way to kick off the new year than “Everybody” at Sphere with robots? 🤖🎶 The Backstreet Boys’ performance at Sphere was a reminder that when music, immersive tech, and robotics collide, the future feels very present. High energy, iconic...
Agent Analytics: Turning AI Agents Into Production Trust
Are your AI agents still stuck in slideware or earning trust in production? At #AWSreInvent, I spoke with Scott Clark, CEO of @dbnlAI, an @nvidia Inception startup, about “agent analytics”, the 3rd pillar of enterprise AI: build, run, understand. Watch our full...
Transform with AI Agents, Not Just Automate Processes
Are you automating the insanity or transforming your business? Most leaders get AI agents wrong; they speed up old processes instead of reimagining them. Chris Hallenbeck from @Boomi shared how @serco transformed annual certification checks into continuous real-time monitoring. It resulted in...
Enterprise AI Must Move From Tasks to Owning Outcomes
What’s the biggest barrier keeping AI from doing real work in the enterprise? I asked Rohan Vora at @glean in CXO Spice. We talked about: ✅ Why autonomy needs more than models ✅ How enterprise context unlocks outcomes ✅ Orchestrating across complex systems AI isn’t...
NVIDIA and AWS Double Down, Boost AI Performance 40‑50%
What happens when the top GPU innovator and a cloud giant double down on a 15-year partnership? I found out at #AWSreInvent2025 with @nvidia's Dave Salvator. “We never take our foot off the gas.” Here’s what that looks like: ✅Full Blackwell lineup now...
NVIDIA Showcases 5x Faster, Lower-Cost AI at AWS Re:Invent
5x faster AI workloads at lower cost? Join @NVIDIA at @AWS re:Invent Dec 1-5 in Vegas for sessions on agentic AI, GPU optimization & physical robotics. Highlights: AI Factory demos, FINRA case study, RAG workshops & networking at Delmonico Wed 6-8pm #AWSreInvent...
Treat AI as a Persona to Transform B2B Marketing
"We now look at AI as one more persona. How does AI as an influencer take our information and ultimately provide a recommendation to our customers?" — Abby Gabriel, CMO of Schneider Electric North America This perspective shift changes everything about...
Resilience Beats Security in AI-Driven Breach Recovery
How fast could your org recover from an AI-driven security incident when mistakes and breaches are inevitable? As @Commvault CEO @SanjayMirchandani said: “When data is inconsistent or compromised, AI gets things dangerously wrong. Recovery isn’t a process, resilience now runs the...
AI-Driven Digital Grid Powers Ultra-Efficient Energy Future
What does an electrified, digitalized, AI-powered future look like? Here are 5 key takeaways from @SchneiderElectric Innovation Summit: 1. One Digital Grid: Adding 1,000-2,000 TWh of electricity per decade. Platform on Azure reduces outages 40%, cuts interconnection timelines 25% with AI-powered intelligence. 2....
AI Is the New Engine Driving Industrial Revolution
What is an AI factory and why it matters? At @NVIDIA GTC, Anne Hecht (Sr Director Product Marketing for Enterprise) gave me an answer that changed how I think about AI infrastructure. AI is not a tool, it's a transformation engine that...
AI Powers Sustainable Energy Transition, Not Replaces It
What happens when intelligence becomes our most energy-intensive product and our greatest tool for sustainability? Day 1 at #ADIPEC2025 delivered clarity: 🌍 Reinforcement, not replacement (H.E. Dr. Sultan Al Jaber) 🤖 Data centers as "factories manufacturing intelligence" (Sec. Doug Burgum) ⚡ "More energy with...
AI‑Powered Sales Teams Generate $60M Pipeline Fast
What if your sales team could have 50,000 intelligent conversations at once? @Salesforce did this and generated $60M in pipeline in 3 months. I spoke with their CMO Ariel Kelman at Dreamforce about the Agentic Revolution Full conversation: https://t.co/qhZjcHAHAN #Marketing #Agentforce #Dreamforce #SalesforcePartner
AI Upskills Teams, Boosts Accuracy Without Layoffs
Can AI elevate your workforce instead of replacing it? #SalesforcePartner At Dreamforce, Rohit Khanna (CCO @Smarsh) shared their people-first approach to Agentforce: ✅46% deflection rate, 92% accuracy ✅Zero layoffs - upskilled L1 → L2/L3 support ✅76% adoption (they named their AI “Archie”) Thriving in highly...
AI-Driven Platforms Simplify Government Services for Citizens
What if filing your taxes or renewing your license was as easy as ordering coffee? #Sponsored At #Dreamforce, @TatumSalesforce from @Salesforce shared how this is becoming reality: ✅California DMV on Salesforce = dramatically faster response times ✅Tyler, TX using AI agents for citizen...
Energy, AI, and Policy Converge at ADIPEC 2025
How do we power a world demanding more energy, intelligence, AND resilience – simultaneously? Nov 3-6, Abu Dhabi becomes the epicenter of this transformation at #ADIPEC2025 🌍⚡ Energy. Intelligence. Impact. Excited to see prominent US leaders joining: 🏛️ Doug Burgum, Secretary of the Interior...
Secure AI Agents with Trust‑first, Least‑privilege Approach
How do you secure AI agents that work autonomously? At #Dreamforce, I spoke with Marla Hay, SVP at @Salesforce, about securing the agentic future with new #Agentforce security and compliance capabilities. Key insights: 🔐Salesforce’s Trust Layer protects from day one 🎯 Apply least privilege...
Best Ecosystem Wins: Partner Orchestration Drives AI Success
Why do 72% of AI projects never reach production? After 3 days at #IBMTechXchange, the answer was clear: The best ecosystem wins. ✅ AI scaled through partner orchestration 📷 Claude x IBM = strategic capability fill 📷https://t.co/ZTao4tnvpN + newsletter: https://t.co/HelZzurUa5...
From Months to Weeks: IBM Cuts AI Rollout Time
8 years ago: Implementing a chatbot took months. Our PhD data scientist would wait hours for each data cycle. Moving from concept to production felt like an eternity. Today: NDS Cognitive Labs delivers AI proof of concepts in 2 weeks. That's the...
AI-Powered Virtual Assistant Brings Trusted Personalized Healthcare Everywhere
Is the future of healthcare ready to GO with you—anywhere, anytime? At @IBM TechXchange, I spoke with Michelle Barry, CEO of @LifeHealth_4W, to discuss their groundbreaking partnership bringing VIMA to life. @LifeHealth_4W 's vision for personalized healthcare + @IBMwatsonx's enterprise-grade AI and security...
Collaboration Powers Enterprise AI at IBM TechXchange
Ready to GO? Here are my favorite moments from @IBM TechXchange. What an incredible event celebrating the power of partnership and ecosystem innovation. From the groundbreaking @Anthropic collaboration bringing Claude to IBM watsonx, to partners like @Dell showcasing Granite 4.0 demos, @Intel...