Consulting Critical for Benefit Brokers
In this episode, host Peter Van Artryk talks with Tammy Shapiro, SVP and GM of Employee Benefits Solutions at Applied Systems, about how technology and automation are reshaping the employee benefits brokerage market. Shapiro explains the rise of "Broker 2.0," a model that uses AI‑powered workflows and a single‑platform hub to eliminate repetitive admin tasks, allowing brokers to focus on advisory work and cross‑selling opportunities. She highlights the growing pressure from rising healthcare costs and employee expectations, which makes consultative expertise essential for retaining and expanding client relationships. The discussion also covers how integrated data across P&C and benefits lines can unlock new growth strategies for agencies.
When AI Becomes the Hiring Manager: Risks Every Leader Should Know
A panel hosted by Insurance Journal TV explored how artificial intelligence is transforming hiring, with experts from Socotra, Self Made Millennial, and StrataTech outlining emerging risks for leaders. They highlighted AI’s ability to automate resume screening and predictive talent analytics,...
Quantifying Investment in Brand
In this episode of On Point, host Peter Van Artryk talks with Lorraine Jekylls, CEO of the London‑based agency Free Brands and incoming chair of the Insurance Marketing and Communications Association, about the unique challenges of branding in the insurance...
The “Additional Insured” Illusion: Why Coverage Isn’t What You Think | IJA Aftershow: BIll Wilson
Insurance experts warn that the commonly used “additional insured” clause often fails to deliver the coverage businesses expect. Misinterpretations of policy limits, exclusions, and defense obligations create hidden gaps, leading to costly claim disputes. The IJA Aftershow episode with George...
Fleet Risk Is Changing Fast. Are You Keeping Up?
The Insurance Journal and Risky Future are hosting a free virtual event on March 31, 2026 to explore how telematics and artificial intelligence are reshaping fleet risk management. Featuring experts from The Hartford, Motive and TAKKION, the session will showcase current telematics...
EP. 06: Making The Most of Technologies And Trends Impacting Adjusters
Rob Evans, director of claim process technology at Broadspire, emphasized that AI adoption should intentionally support adjusters rather than replace them. In a recent Claims Journal podcast, he highlighted how litigation prediction models and AI-driven notifications can improve claim outcomes...
When the Cloud Fails: Protecting Insureds in a Third-Party Outage Crisis
The episode examines how recent large‑scale cloud outages are forcing insurers and risk managers to rethink cyber policy language around third‑party vendor failures. Experts discuss coverage gaps, underwriting hurdles, and new claims handling approaches to avoid disputes and ensure clients...
Runaway Jury Awards: The Rise of Nuclear Verdicts
In this 1:47 Expert Viewpoints clip, Claims Journal’s Allen Laman interviews Pragatee Dhakal, Director of Product Strategy and Enablement at CLARA Analytics, about the surge of "nuclear verdicts"—jury awards that dwarf economic damages. They explore how social inflation, emotionally charged...