Agentforce CCaaS Unifies AI, CRM, Voice, ITSM
Welcome Agentforce CCaaS: AI, CRM, Voice, ITSM, Field Service for unified success. 🚀 #Agentforce https://t.co/Y4Jvbi47LQ
AI Agents Replace Phone Trees with Seamless Voice Solutions
"Press 1 for support" is DEAD: Agentforce Voice is now available globally. 🌎 This is the Agentic Era — AI agents don't just answer questions, they SOLVE problems. Natural conversations. Instant understanding. Seamless handoffs to humans when needed. Adecco is already transforming...
Salesforce Forecasts Record FY27 Growth, AI Agent Hub
We just closed FY26, the biggest year in Salesforce history, and favor FY27 Guidance ! 🚀 FY27 Guidance: $46.2B revenue, 34.3% Non-GAAP Operating Margin, 20.9% GAAP Operating Margin - $41.5B revenue (+10% Y/Y) - 34.1% Non-GAAP (+110 bps y/y) & 20.1% GAAP operating...
Salesforce, Slack, and Claude Unite Humans and AI
Excited to work closely with Dario, Daniella, and their entire Anthropic team to bring this incredible vision to life — Salesforce & Slack working hand in hand with Claude and a suite of apps to drive performance across humans and...
AI‑Powered Slack Cuts Collaboration Time From Months to Days
We saw firsthand the power of AI. 🤖🏈 Slack helped us collaborate w/ MrBeast in just 27 days instead of 6 months. Slackbot became our teammate, a coworker with agentic superpowers to instantly find any information needed and turn it...
Salesforce Leads Gartner CDP Magic Quadrant, Powering Trusted AI
I’m thrilled to share that for the third year in a row, Salesforce has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, placed Furthest in Vision and Highest in Execution. Data 360 is the...
AI Fuels Growth, Yet Responsibility Must Lead
It was a privilege to join Mélanie Joly , Ruth Porat , Khaldoon Khalifa Al Mubarak, Thomas Buberl , and Francine Lacqua at the World Economic Forum to discuss new sources of growth. As I said at the panel, AI...
AI's Next Decade: Interchangeable Models, Trusted Data, Human‑Centric Impact
We’re now in what I believe is the most important, and most misunderstood, phase of every tech revolution. It’s the moment when the deeper truths that will shape the next decade begin to emerge. In a new op-ed for the...
LLMs Become Commodity, Model Moats No Longer Viable
LLMs are the new disk drives: commodity infrastructure you hot-swap for whoever’s cheapest + best. The fantasy that the model is a moat just expired. ☠️ https://t.co/VIBm3TH6nr
Salesforce Projects $41.5B Revenue, 34% Margin FY26
Salesforce FY26 & Q3 Growth & Agentforce >3.2 Trillion Tokens! Salesforce Growth: FY26 $41.55B (Guidance) FY25 $37.9B FY24 $34.9B 2023 $31.4B 2022 $26.5B 2021 $21.3B 2020 $17.1B 2019 $13.3B 2018 $10.5B 2017 $8.4B 2016 $6.7B 2015 $5.4B 2014 $4.1B Salesforce Operating Cash Flow: FY26 $15B (guidance) FY25 $13.1B FY24 $10.2B FY23 $7.1B FY22 $6.0B Salesforce Margin: FY26 34.1% (guidance) FY25...
Salesforce Projects $41.5B FY26 Revenue, 34% Margin
Salesforce FY26 & Q3 Growth & Agentforce >3.2 Trillion Tokens! Salesforce Growth: FY26 $41.55B (Guidance) FY25 $37.9B FY24 $34.9B 2023 $31.4B 2022 $26.5B 2021 $21.3B 2020 $17.1B 2019 $13.3B 2018 $10.5B 2017 $8.4B 2016 $6.7B 2015 $5.4B 2014 $4.1B Salesforce Operating Cash Flow: FY26 $15B (guidance) FY25 $13.1B FY24 $10.2B FY23 $7.1B FY22 $6.0B Salesforce Margin: FY26 34.1% (guidance) FY25...
Secure AWS Agentforce 360 Integrates Bedrock with Full Governance
New Agentforce 360 for AWS powers agents with models from @AmazonBedrock inside our secure Salesforce Trust Boundary. Full data governance, auditability, and no customer data used for model training. #Agentforce360 #Security https://t.co/vB1TuEfV62 https://t.co/u2PzHNdQV1
Agentforce Drives 20% Sales Growth During Cyber Week
At Salesforce , we showed how you win Cyber Week. Our #Agentforce -powered results were incredible: ⚡56.3 billion messages sent: Agentforce Marketing delivered massive scale across Email, SMS, and Push to connect brands with shoppers. 💯 100% Uptime: Flawless execution...
Record‑breaking Cyber Weekend: 1.5 Trillion Views, Zero Issues
Record-breaking day for our customers with flawless performance throughout the entire Cyber Weekend. That’s the power of the Salesforce Ohana—always delivering the seamless, reliable experience our trailblazers need to win big. 1.5 trillion page views and zero worries. ❤️🎅 https://t.co/AlOZ8h7xMJ
Williams Sonoma Boosts Holiday Service with AI Chef
So inspired by Williams Sonoma lighting up the season with Agentforce Service and 'Olive,' their incredible virtual chef, handling 60% of chats, they're making holiday shopping and cooking even more joyful and seamless for everyone. That's the spirit of customer...
