Trust in the Age of Agents
The McKinsey Podcast explores how enterprises can move from experimental AI pilots to deploying thousands of autonomous agents at scale. Rich Isenberg frames agency as a transfer of decision rights, shifting focus from model accuracy to accountability for system actions. Leaders must confront governance, risk mitigation, and trust‑building to realize ROI from enterprise‑wide AI agents. The conversation offers a roadmap for safely scaling autonomous systems while maintaining organizational oversight.
60 Seconds with Marta Slawinska From Poland
In a brief, 60‑second video, Marta Slawinska, a Polish HR leader, shares her personal credo and why she deliberately chose a people‑focused role. She frames her work as a mission to help others grow by embracing discomfort and celebrating humanity’s diversity. Slawinska...
The McKinsey Website Celebrates Its 30th Anniversary
The video marks the 30th anniversary of McKinsey’s corporate website, tracing its launch on February 29, 1996, and celebrating three decades of digital evolution. From an initial 350 daily visits from 20 countries, the site grew to over one million monthly users...
How NASA Organized the Moonshot
The video explains how NASA’s 1958 moon‑shot was organized, focusing on the rapid creation of the agency by merging three distinct government bodies and the external consulting role McKinsey played in shaping its structure. McKinsey was tasked with turning three disparate...
Bridget McCormack on Customer and Business Impact at the American Arbitration Association
Bridget McCormack, president and CEO of the American Arbitration Association, outlined how AI‑driven innovation has reshaped the organization’s service model. Strategic transformation initiatives accelerated case processing, enhanced client outcomes, and generated measurable financial gains. The changes illustrate how a century‑old...
Bridget McCormack on Avoiding “Pilot Purgatory” At American Arbitration Association
Bridget McCormack explains how the American Arbitration Association (AAA) sidesteps the dreaded “pilot purgatory” by embedding experimentation within a formal, funded innovation platform. The organization treats every new concept as a candidate in a structured funnel, moving ideas from ad‑hoc...
Bridget McCormack on American Arbitration Association’s Partnership with QuantumBlack for Impact
The American Arbitration Association (AAA) announced a strategic partnership with QuantumBlack, the advanced analytics arm of McKinsey, to co‑develop an AI‑driven arbitrator platform. The collaboration builds on three years of internal AI experimentation across case management, legal, engineering, and marketing...
QuantumBlack, AI by McKinsey
QuantumBlack, McKinsey’s AI practice, emphasizes a human‑centered approach to advanced analytics. It blends human insight with machine learning to deliver tangible outcomes across industries. The firm highlights a culture of continuous learning, challenging assumptions, and rapid adaptation as core to...
Turning Every Service Call Into Opportunity: Human + AI Performance at Scale
The video outlines Intel’s initiative to transform inbound service calls into revenue‑generating interactions by layering artificial intelligence onto traditional call‑center operations. By teaming with McKinsey and Google, Intel built a platform that automatically transcribes, categorizes, and analyzes calls, delivering real‑time insights...
What Does It Take to Achieve and Sustain Growth?
McKinsey partners Jill Zucker and Greg Kelly say most executives aspire to growth but fail to convert intent into sustained, profitable results. Their research finds 63% of companies collect customer data but only 15% use it to guide growth, and...
