Tim Crawford

Tim Crawford

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CIO strategic advisor (AVOA), host of CIO In The Know — executive guidance on cloud, operating models, and CIO strategy

IBM Leaders Discuss Quantum-Classical Computing Intersection
SocialMay 6, 2026

IBM Leaders Discuss Quantum-Classical Computing Intersection

Next up... a deep discussion w/ head of @IBM Research Jay Gambetta and CTO Jerry Chow on quantum computing and where IBM research is today with their quantum journey. Lots of discussion around the intersection of classic and quantum computing. #CIO...

By Tim Crawford
AWS Expands Enterprise Suite with Quick, Connect Talent, Decisions, Health
SocialMay 5, 2026

AWS Expands Enterprise Suite with Quick, Connect Talent, Decisions, Health

AWS moves further into enterprise applications with Quick, Connect Talent, Connect Decisions and Connect Health https://t.co/3nviVeICTt https://t.co/BALEWt5Pbd

By Tim Crawford
Overspending vs Demand Forces Big Tech to Monetize AI
SocialMay 4, 2026

Overspending vs Demand Forces Big Tech to Monetize AI

The imbalance between overspending and demand is going to create challenges for providers...and likely their customers. The Clock Is Ticking for Big Tech to Make AI Pay https://t.co/2bGk237dp6 #CIO #AI https://t.co/9Gbhwepkd9

By Tim Crawford
Build Healthcare Data Trust by Showing Your Work
SocialApr 28, 2026

Build Healthcare Data Trust by Showing Your Work

Great Q: How do you build trust with healthcare data? Aubrey: Show the work. Explain the details. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/fey2RsdfUe

By Tim Crawford
AWS Launches Amazon Connect Talent, Enters WFM Market
SocialApr 28, 2026

AWS Launches Amazon Connect Talent, Enters WFM Market

AWS hires ~250k people at peak. They outgrew their off the shelf solutions. New: Amazon Connect Talent Interesting to see AWS stepping into the WFM space. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/Dgwoeygd9f

By Tim Crawford
AWS Tackles Complex Supply Chains with Amazon Connect
SocialApr 28, 2026

AWS Tackles Complex Supply Chains with Amazon Connect

AWS leaning into their own incredibly complicated supply chain experience New: Amazon Connect Decisions #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/DMFnNswvSo

By Tim Crawford
Amazon Connect Expands Into Customer, Decisions, Talent, Health
SocialApr 28, 2026

Amazon Connect Expands Into Customer, Decisions, Talent, Health

Here we go… Amazon Connect becomes a family with Customer, Decisions, Talent, Health. Bringing agentic capabilities across a new set of offerings. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/AwZjN1REwI

By Tim Crawford
Jigar Thakkar Demos Amazon Quick at AWS Event
SocialApr 28, 2026

Jigar Thakkar Demos Amazon Quick at AWS Event

Next up…VP of Agentic AI Jigar Thakkar takes the stage to talk more about Amazon Quick including a demo. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/6MVVady1ZO

By Tim Crawford
Amazon Quick Unifies Enterprise Data Across Cloud
SocialApr 28, 2026

Amazon Quick Unifies Enterprise Data Across Cloud

First announcement: Amazon Quick. A solution to bring enterprise data together. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/tgebOMT351

By Tim Crawford
Established Firms Can Lead SaaS‑agent Innovation
SocialApr 28, 2026

Established Firms Can Lead SaaS‑agent Innovation

AWS CMO @julwhite: Where do you stand with SaaS and agents taking over? CEO Garman: Existing companies have a competitive advantage due to their expertise. They can be the innovators in their space. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/sLvi3WTqKK

By Tim Crawford
AWS Promises Developers Virtually Unlimited AI Token Budget
SocialApr 28, 2026

AWS Promises Developers Virtually Unlimited AI Token Budget

AWS CEO Garman: “Developers are asking to ensure they can build. We ensure that developers have a relatively unlimited token budget.” #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/9edJ5uTE3w

By Tim Crawford
AI Will Create New High‑Value Jobs, Says AWS CEO
SocialApr 28, 2026

AI Will Create New High‑Value Jobs, Says AWS CEO

AWS CEO Garman talking about how AI brings job growth, not decline. ‘The jobs may just be a little different”. Can do more of the high value jobs. AWS hiring 11k new interns this year. #CIO #AI #Cloud #WhatsNextWithAWS https://t.co/W8xlVmwgli

By Tim Crawford
Shopify’s Google Cloud Agent Passes Turing Test
SocialApr 23, 2026

Shopify’s Google Cloud Agent Passes Turing Test

Impressive to see how @Shopify is using @GoogleCloud Agents. …and their agent passes the Turing test. #CIO #AI #Cloud #GoogleCloudNext https://t.co/IhzLHdPDjj

By Tim Crawford
Google Cloud & DeepMind Bet Big on Voice Interactions
SocialApr 23, 2026

Google Cloud & DeepMind Bet Big on Voice Interactions

IMO: It's very interesting to see the approach that @GoogleCloud and the DeepMind team is taking with voice interactions. Very different from the classic #CCaaS approach. The DeepMind team is "very bullish" on voice interactions. #CIO #CMO #CX #Cloud #AI #GoogleCloudNext

By Tim Crawford
Exploring Customer Acceleration with DeepMind on Google Cloud
SocialApr 23, 2026

Exploring Customer Acceleration with DeepMind on Google Cloud

Next up... a deep dive discussion about customer acceleration and DeepMind. #CIO #AI #Cloud #DeepMind #GoogleCloudNext @googlecloud https://t.co/eJ00fv7RSm

By Tim Crawford
Google Cloud Accelerates Agentic AI with Analyst Q&A
SocialApr 23, 2026

Google Cloud Accelerates Agentic AI with Analyst Q&A

Here we go... Analyst Q&A with @ThomasOrTK. These Q&A sessions are one of the hottest tickets. @GoogleCloud is making significant inroads leverage their expertise in cloud into the agentic AI space...and beyond. #CIO #CX #AI #Cloud #GoogleCloudNext https://t.co/hthasip7UW

By Tim Crawford
Google Cloud Evolves Into AI Hypercomputer, Not Just Cloud
SocialApr 22, 2026

Google Cloud Evolves Into AI Hypercomputer, Not Just Cloud

The AI Hypercomputer: Why Google is No Longer "Just Another Cloud". Key takeaways from Google Cloud Next 2026. #CIO #AI #Cloud #GoogleCloudNext https://t.co/LRR1wOu9Wg @rhoshimi @s_look

By Tim Crawford
Governance Is the Overlooked Barrier in Enterprise AI
SocialApr 22, 2026

Governance Is the Overlooked Barrier in Enterprise AI

I've been closely following agentic technology. What is the one thing that is holding back enterprises...but most vendors don't discuss? Governance. @GoogleCloud is addressing governance head on with Agent Identity, Agent Gateway and Agent Observability. #CIO #Cloud #AI #GoogleCloudNext

By Tim Crawford
Google Cloud Unveils Vision for a Unified Stack
SocialApr 22, 2026

Google Cloud Unveils Vision for a Unified Stack

One of the underlying messages customers need to take away from the event is how @GoogleCloud is thinking about the unified stack...and why. More to come on this. #CIO #Cloud #AI #GoogleCloudNext https://t.co/siTmrl9KxZ

By Tim Crawford
Apple Appoints John Ternus CEO, Tim Cook Moves to Chairman
SocialApr 20, 2026

Apple Appoints John Ternus CEO, Tim Cook Moves to Chairman

Probably one of the worst kept secrets in tech. New CEO at Apple. With so few changes and such strong dominance, CEO changes carry a lot of impact. Apple names John Ternus CEO, replacing Tim Cook, who becomes chairman https://t.co/00rTCKqbpH

By Tim Crawford
AI Transforming Contact Centers: Insights From Synovus
SocialApr 17, 2026

AI Transforming Contact Centers: Insights From Synovus

Love these short customer discussions. In this episode, I chat with @synovus' Senior Director of Customer Care, Data Lloyd about AI's impact in the contact center. #CIO #CMO #AI #CCaaS #CXNation @Five9

By Tim Crawford
AI Governance Gaps Enable Rogue Agent Threats
SocialMar 31, 2026

AI Governance Gaps Enable Rogue Agent Threats

Governance around AI and data is still a significant problem. Many vendors still hesitate to talk about it. What Happens When AI Agents Go Rogue? https://t.co/5TE3g0hXng #CIO #CISO #AI #cybersecurity

By Tim Crawford
United iOS App Missing Boarding Pass Close Button
SocialMar 26, 2026

United iOS App Missing Boarding Pass Close Button

@united there seems to be a bug in your iOS app where the ‘X’ to close the boarding pass doesn’t show up. Only way to proceed is to close the app and reopen it. https://t.co/0xPBzisX11

By Tim Crawford
Over 800 OpenClaw Skills Flagged as Malware
SocialMar 24, 2026

Over 800 OpenClaw Skills Flagged as Malware

Digging into the latest thinking from @Google Security. One comment... there are >800 skills in #OpenClaw that are known malware. #CIO #CISO #RSAC #AI #Cybersecurity https://t.co/AqDeTBCXdm

By Tim Crawford
Clarifying the Confusing “We Secure AI” Narrative
SocialMar 23, 2026

Clarifying the Confusing “We Secure AI” Narrative

Lots of conversations about the intersection of security and AI. Security for AI and AI for security. It seems everyone has the messaging “We secure AI”…which is incredibly confusing. At the same time, some interesting approaches. More to come… #CIO #CISO #AI...

By Tim Crawford
AI Security and AI-Driven Defense Lead Microsoft Pre-Day
SocialMar 23, 2026

AI Security and AI-Driven Defense Lead Microsoft Pre-Day

On the ground for @Microsoft's Security Pre-Day. This is always a good session to kick off RSAC week. Lots to unpack, but suffice it to say that security-for-AI and AI-for-security were the key themes. Full analysis to come. #CIO #CISO #RSAC2026...

By Tim Crawford
RSAC 2026 Promises Exciting Cyber Innovations and Announcements
SocialMar 22, 2026

RSAC 2026 Promises Exciting Cyber Innovations and Announcements

Inbound for RSAC. Going to be an interesting week of cyber products, innovations and announcements. My initial thoughts: https://t.co/l36K8t0RcX #cio #ciso #rsac2026 #rsac https://t.co/BCThYsakyZ

By Tim Crawford
Redefine AI Governance Before Agents Hijack Your Inbox
SocialMar 20, 2026

Redefine AI Governance Before Agents Hijack Your Inbox

CIOs: You cannot "block" your way out of the agentic era. But you can't leave the door wide open either. It’s time to redefine governance before your inbox becomes a Trojan Horse. The breakdown: https://t.co/5poCN8at4u #CIO #CISO #AI #Agentic #Cybersecurity #RSAC2026

By Tim Crawford
AI Will Augment, Not Replace SaaS Model
SocialMar 20, 2026

AI Will Augment, Not Replace SaaS Model

"AI will replace SaaS" is a misleading headline that’s pummeling tech stocks. 📉 The truth? AI will replace parts of SaaS, but the SaaS model is the most efficient way to deliver enterprise value at scale. Get the facts over the...

By Tim Crawford
AI Hits the Road: Real-World Conversation in Bay Area
SocialMar 20, 2026

AI Hits the Road: Real-World Conversation in Bay Area

Back in the Bay Area…and my old stomping grounds. Looking forward to this conversation about AI in action. This is where the AI rubber hits the road. #CIO #AI #agentic @dotSolved @atomicworkhq @TrupeerAI https://t.co/4mYmcw5lc9

By Tim Crawford
AI‑built Apps Turn You Into Your Own Vendor
SocialMar 19, 2026

AI‑built Apps Turn You Into Your Own Vendor

Moving from SaaS to AI-generated apps doesn't just change your tech stack—it shifts the risk. ⚠️ When you "build" with AI, you are the vendor. You own every bug, every breach, and every patch. Are you ready to be a software...

By Tim Crawford
Personal AI Agents Pose Massive Data Leak Risk
SocialMar 19, 2026

Personal AI Agents Pose Massive Data Leak Risk

If a personal agent works "on your behalf," it has your agency. That means it sees every file, email, and system you do. One bad extension is all it takes to leak the "crown jewels." Is the risk worth the reward?...

By Tim Crawford
AI Needs SaaS Guardrails for Enterprise Governance
SocialMar 18, 2026

AI Needs SaaS Guardrails for Enterprise Governance

Everyone talks about AI's "magic," but no one talks about Governance. 🏛️ Enterprise apps require layers of compliance that AI isn't ready to handle solo. SaaS isn't dying; it’s providing the guardrails AI desperately needs. Read the AVOA analysis: https://t.co/tqCcpQvgpK #CIO #Cloud...

By Tim Crawford
Most Firms Ignore AI Tool Security, Risking Breaches
SocialMar 18, 2026

Most Firms Ignore AI Tool Security, Risking Breaches

66% of orgs see AI’s impact on cyber, but only 37% check tool security before deployment. Personal agents like OpenClaw are brilliant productivity boosters—and a CISO’s worst nightmare. Don't be a statistic: https://t.co/KfaNBOyWmm #CIO #CISO #AI #Agentic #Cybersecurity #RSAC2026

By Tim Crawford
From CEO to Chief Scientist: Vembu’s New Tech Vision
SocialMar 18, 2026

From CEO to Chief Scientist: Vembu’s New Tech Vision

In conversation with @Zoho's co-founder and Chief Scientist Sridhar Vembu. I had the opportunity to sit down with Zoho's Sridhar Vembu. Sridhar co-founded Zoho, is their former CEO and current Chief Scientist. I ask Sridhar about moving from the CEO role to...

By Tim Crawford
Uncontrolled Personal AI Agents Threaten Enterprise Security
SocialMar 17, 2026

Uncontrolled Personal AI Agents Threaten Enterprise Security

Shadow IT just got a major upgrade. Employees are deploying "Personal Agents" with zero oversight, handing over enterprise credentials to unverified 3rd-party plugins. Are you ready for the fallout? Full story here: https://t.co/KfaNBOyWmm #CIO #CISO #AI #Agentic #Cybersecurity #RSAC2026

By Tim Crawford
Your AI Agents Could Launch Internal DDoS Attacks
SocialMar 16, 2026

Your AI Agents Could Launch Internal DDoS Attacks

Think you have control over your data? Think again. Personal AI agents are acting on your behalf, using your credentials to access things you didn't even know you had access to. It’s a DDoS attack from the inside. Read why: https://t.co/KfaNBOyWmm #CIO...

By Tim Crawford
Half of Consumers Favor Brands That Skip GenAI
SocialMar 16, 2026

Half of Consumers Favor Brands That Skip GenAI

Interesting tidbit for CMOs: 50% of Consumers Prefer Brands That Avoid Using GenAI in Consumer-Facing Content https://t.co/YR1duiE0am #CIO #CMO #CX #AI #GenAI

By Tim Crawford
Personal AI Agents: The Inbox Trojan Horse Threatening CIOs
SocialMar 16, 2026

Personal AI Agents: The Inbox Trojan Horse Threatening CIOs

The Trojan Horse in Your Inbox: Why Personal AI Agents are a CIO’s Newest Nightmare #CIO #AI #Agentic #PersonalAgents #Cybersecurity https://t.co/5poCN8b0U2

By Tim Crawford
AI Won’t Replace Complex ERP SaaS Overnight
SocialMar 16, 2026

AI Won’t Replace Complex ERP SaaS Overnight

Think you can just "vibe-code" a custom ERP with AI and ditch your SaaS contracts? Think again. 🛑 The hype says AI replaces SaaS; reality says replicating the complexity of a Salesforce or Workday is a monumental (and expensive) feat. Don't...

By Tim Crawford
Personal Hotspot Likely Causing Dreamliner Wi‑Fi Glitch
SocialMar 14, 2026

Personal Hotspot Likely Causing Dreamliner Wi‑Fi Glitch

On a @united @BoeingAirplanes Dreamliner. Could this be a misconfiguration? Or someone's personal hotspot? I'm guessing the latter. #wifi #travel https://t.co/jjuz1ruR7V

By Tim Crawford
United's Recurring Issue Demands a Better Solution
SocialMar 14, 2026

United's Recurring Issue Demands a Better Solution

This has been a common occurrence w/ @united. There needs to be a better way. https://t.co/2nhTE5kx7G

By Tim Crawford
AI Shifts Skills, Not Jobs, Prompting Atlassian Cuts
SocialMar 13, 2026

AI Shifts Skills, Not Jobs, Prompting Atlassian Cuts

AI is not replacing people. But it is changing the type of skills needed by companies. Atlassian to Cut About 10% of Workforce, Cites Need to Adapt to AI https://t.co/lxguZDO5I5 #CIO #AI #CHRO

By Tim Crawford
Unified AI‑Service Management Turns Calls Into R&D Gold
SocialMar 13, 2026

Unified AI‑Service Management Turns Calls Into R&D Gold

If your AI doesn't have a "brain" connected to your #ServiceManagement layer, it’s just a glorified FAQ page. The winners in 2026 are using unified platforms to capture data from every call and feed it back into R&D. 🔗 Maximize the...

By Tim Crawford
Enterprise AI Fails Due to Training, Not Technology
SocialMar 13, 2026

Enterprise AI Fails Due to Training, Not Technology

AI failure in the enterprise isn't a technical problem; it's a training problem. You can't apply AI "evenly" and expect consistent results. If it's not invisible, it must be taught. No middle ground. 🚫 Learn more: https://t.co/KP9ClquPul #CIO #AI #Leadership #Upskilling

By Tim Crawford
Beyond IAM: Governing AI-to-AI Authorization for CIOs
SocialMar 13, 2026

Beyond IAM: Governing AI-to-AI Authorization for CIOs

IAM isn't enough when AI agents are talking to AI agents (A2A). The new frontier is Authorization. How do you govern layers of access in a world of autonomous processes? The 9 realities every CIO must face: 🔗 https://t.co/l36K8t0jnp #Identity #CISO #RSAC2026 #CyberRisk

By Tim Crawford
Choose Platform Simplicity Over Integration Tax in AI Era
SocialMar 12, 2026

Choose Platform Simplicity Over Integration Tax in AI Era

The debate is back, but the stakes are higher. Can you afford the "integration tax" of best-of-breed in an AI-accelerated world? Or is a platform your only path to simplification? Decide your strategy for RSA: 🔗 https://t.co/l36K8t0jnp #CIO #TechStrategy #RSAC2026 #EnterpriseIT

By Tim Crawford
AI Bridges Contact Center Data to Automated Service Tickets
SocialMar 12, 2026

AI Bridges Contact Center Data to Automated Service Tickets

Your Contact Center is a goldmine of unstructured data, but if it isn't hitting your #ServiceManagement platform, your IT and Product teams are flying blind. AI is the bridge that turns a customer complaint into an automated internal ticket. 🔗 Build...

By Tim Crawford
Master Slipstreaming or Training to Ride Future AI Waves
SocialMar 12, 2026

Master Slipstreaming or Training to Ride Future AI Waves

We are only in the "First Horizon" of AI, and most enterprises are already stalling. To survive the second and third waves, you need to master the two pathways to success today: Slipstreaming or Training. 🌊 Get ahead: https://t.co/KP9ClquPul #CIO #AI #Innovation...

By Tim Crawford