Podcast: Reimagining Payment Experiences with Agentic AI

Summary

In this episode, Zachary Aron, a principal at Deloitte Consulting, explores how agentic AI is poised to overhaul entire payment journeys rather than isolated transactions, highlighting use cases such as travel and business expense workflows. He explains that while AI has been part of payments for three decades, the shift to autonomous agents enables more personalized, context‑aware experiences that can anticipate user needs and streamline complex processes. Aron emphasizes the strategic opportunity for firms to redesign payment ecosystems with AI‑driven agents, turning routine payments into seamless, proactive services.