Disability Inclusion in Financial Services: Why It Matters | Project Nemo

FF News | Fintech Finance
FF News | Fintech FinanceApr 15, 2026

Why It Matters

Improving digital accessibility expands the customer base, mitigates legal exposure, and demonstrates corporate responsibility in the competitive financial‑services sector.

Key Takeaways

  • Project Nemo drives disability inclusion across financial services industry.
  • Micro‑films highlight diverse disability pain points in payments and banking.
  • Digital accessibility must address visual, hearing, dexterity, neurological needs.
  • Simple tests, like mouse‑free navigation, reveal accessibility gaps.
  • Resources include podcasts, articles, and LinkedIn community for guidance.

Summary

Project Nemo, a London‑based disability‑inclusion initiative, is urging financial‑services firms to embed accessibility into both products and hiring practices.

The programme rolls out a series of micro‑films that profile individuals with varying disabilities—visual, auditory, motor and neurological—and expose the specific hurdles they encounter when using payment platforms. Accompanying podcasts and written guides translate those stories into actionable steps for developers and product managers.

Der emphasizes that inclusion is not limited to wheelchair users, noting that a quick test—navigating a site without a mouse—can reveal whether assistive technologies like screen readers will function. The campaign’s LinkedIn presence and the projectnemo.co.uk portal serve as hubs for best‑practice tips.

If adopted, these measures could broaden market reach, reduce compliance risk, and position firms as socially responsible leaders in an increasingly regulated digital‑banking landscape.

Original Description

Why does disability inclusion matter in financial services?
At MPE 2025, Joanne Dewar from Project Nemo explains how fintech and payments can become more accessible for people with disabilities.
From digital banking challenges to practical solutions, this discussion highlights why inclusion must go beyond compliance—and become a core part of financial innovation.
Read the full interview on FF News:
@EmpiriaGroup @ProjectNemo.Inclusion

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