Digital Canberra Taps Service NSW's CDO

Why It Matters

Bringing a seasoned NSW digital leader to the ACT accelerates the rollout of integrated, citizen‑focused services and deepens inter‑state expertise sharing, positioning Digital Canberra as a model for modern government transformation.

Key Takeaways

• Christina Igasto moves from Service NSW to lead Digital Canberra
• She has overseen digital transformation for 80+ NSW agencies
• Digital Canberra consolidates ACT’s tech, data, and security functions
• Interim director Bettina Konti becomes deputy director‑general
• Appointment signals stronger inter‑state collaboration on digital government services

Pulse Analysis

Digital Canberra, the Australian Capital Territory’s newly formed directorate, centralises the region’s digital technology, data and security operations under one strategic roof. Launched last year, the agency is tasked with delivering a "connected digital future" for Canberra, unifying disparate legacy systems and establishing a common platform for citizen services. By consolidating these functions, the ACT government aims to reduce duplication, improve cybersecurity posture, and accelerate the delivery of innovative public‑sector applications.

The appointment of Dr. Christina Igasto, formerly Service NSW’s chief digital officer, brings a wealth of experience to the role. Over her tenure in New South Wales, Igasto guided more than 80 government agencies through large‑scale digital reforms, championing lean, agile, and product‑driven delivery models. Her portfolio includes disaster‑response platforms, digital identity frameworks, and verifiable credential systems—capabilities directly relevant to the ACT’s ambition to modernise service delivery. Igasto’s proven ability to scale digital architecture and nurture inclusive, high‑performing teams positions her to fast‑track Digital Canberra’s agenda.

Strategically, the move signals a deeper collaboration between Australian states on digital governance. By tapping talent that has navigated complex, multi‑agency transformations, the ACT can shortcut learning curves and adopt best‑in‑class practices. The transition also elevates the ACT’s profile as a testing ground for next‑generation public‑sector technology, potentially attracting further investment and partnerships. As Digital Canberra rolls out its roadmap, residents can expect more seamless, secure, and user‑centric digital interactions, setting a benchmark for other jurisdictions seeking similar reforms.