How One Practice Combines In-Clinic, Telehealth and In-Home Care

Why It Matters

By eliminating scheduling friction and integrating care channels, My Dr Now improves access, boosts preventive engagement and cuts costly emergency visits, setting a new benchmark for scalable, consumer‑focused primary care.

Key Takeaways

• My Dr Now operates 75 clinics across Arizona and Texas
• Patient growth averages 15% annually with 90%+ satisfaction
• Integrated telehealth, in‑clinic, and in‑home care reduces ER visits
• Annual revenue exceeds $100 million, showing scalable primary‑care model
• Net promoter score above 89 drives strong patient loyalty

Pulse Analysis

The rise of omnichannel health delivery reflects patients’ demand for care that fits modern work‑life rhythms. My Dr Now’s hybrid model answers that demand by uniting retail‑style clinics, on‑demand video visits and in‑home services under a single electronic health record. This integration eliminates the traditional silos that force patients to juggle multiple appointments, thereby increasing early engagement and reducing the likelihood of acute escalations. As insurers and employers prioritize value‑based outcomes, such seamless access becomes a competitive differentiator in the crowded primary‑care market.

Operationally, My Dr Now leverages Epic’s telehealth suite and a centralized back‑office to synchronize scheduling, labs and follow‑up care across all channels. Clinicians maintain continuity by serving the same patient cohort regardless of encounter type, which streamlines documentation and improves adherence to treatment plans. The 7‑day, 76‑hour weekly clinic schedule, often located in high‑traffic retail spaces, further lowers barriers for working families. This model not only boosts patient satisfaction—evidenced by a 4.8‑star rating and NPS above 89—but also drives efficiency, allowing the network to scale without proportionally increasing overhead.

Financially, the integrated approach has translated into robust growth metrics: a 15% year‑over‑year patient increase, 92% adherence rates, and preventive screening at 74%, well above state averages. Revenue now tops $100 million, and the network handles roughly 500,000 visits annually. By keeping patients out of emergency rooms, My Dr Now bends the cost curve, delivering a compelling case for investors and health systems alike. The company’s ambition to become the largest independent primary‑care group by 2027 signals that the omnichannel blueprint may soon become the industry standard, reshaping how primary care is financed and delivered nationwide.