590 - From Patient Flow to Operational Efficiency: Optimising Workflows at the Enterprise Level
•February 25, 2026
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Why It Matters
By unifying fragmented clinical systems and automating critical alerts, Roland’s platform cuts length of stay and improves bed turnover, directly enhancing hospital profitability and patient care quality.
Key Takeaways
- •Roland's platform integrates 40+ interfaces across hospital systems.
- •REACH messaging engine routes critical alerts using machine learning.
- •Real-time visibility reduces emergency department wait times and bed occupancy.
- •Digital journey boards cut rehab stay from 29 to 23 days.
- •Single pane of glass unifies legacy and new facilities for workflow efficiency.
Summary
Talking Health Tech’s latest episode spotlights Roland’s enterprise‑level Concentric Care platform, designed to streamline patient flow and boost operational efficiency across hospitals. Executive Director Steve Gomes explains how a 25‑person engineering team in Victoria has built a middleware layer that stitches together up to 40 disparate systems—electronic medical records, patient monitors, duress and security devices—into a unified communication hub. The core of the solution is the REACH messaging engine, an industrial‑grade, cloud‑compatible alert system that leverages machine‑learning rules to route critical notifications to the right staff member, automatically escalating if a response is missed. Real‑time data capture enables hospitals to compare legacy performance with new benchmarks, revealing faster response times and clearer visibility into each step of the clinical workflow. Gomes cites concrete outcomes: in a rehabilitation facility, digital journey boards reduced average length of stay from 29 to 23 days; in emergency departments, triage nurses gain instant insight into bed availability, allowing patients to move from the “back door” to wards without delay. The platform’s single‑pane‑of‑glass dashboard gives administrators a holistic view of ambulatory, inpatient, and allied‑health activities, even in brownfield hospitals burdened by legacy technology. The broader implication is a scalable model that can retrofit existing hospitals while supporting new builds, delivering measurable financial savings, higher staff productivity, and better patient outcomes through tighter coordination and reduced unnecessary wait times.
Original Description
In this episode of Talking HealthTech, Peter Birch speaks with Steve Gomes, Executive Director at Rauland Australia and New Zealand.
They discuss the evolution of Rauland’s concentric care platform and how it has been integrated into a variety of healthcare environments.
The conversation explores critical communication, optimising clinical workflows, and strategies for implementing technology in both new and existing hospital facilities.
Peter Birch and Steve Gomes also discuss data-driven approaches to enhancing patient outcomes and operational efficiency across hospitals and aged care.
They dive into real-world examples of how Rauland’s concentric care platform reduces delays, improves patient flow, and supports staff, giving listeners an inside look at the practical impact of digital transformation in healthcare.
This episode was recorded virtually, following up from a previous in-person interview at Rauland’s offices.
Key Takeaways:
🩺 Integrating multiple systems for streamlined clinical workflows, reducing silos in hospital settings
📱 Rauland’s Reach messaging solution manages mission-critical alerts and closes communication loops
🏥 Technology adapts to existing hospital infrastructure to bring visibility and operational improvements
📊 Data from digital journey boards helps reduce patient length of stay and optimise resource allocation
🌏 Enterprise thinking supports consistency and scale across hospital networks, benefiting support and cybersecurity
Timestamps:
00:00 – Introduction & context
00:39 – Concentric care platform updates
02:04 – Rauland’s platform overview
03:10 – Mission-critical messaging
06:21 – Clinical workflow and emergency department example
08:25 – Deploying technology in established hospitals
11:54 – Impact in rehab and aged care
14:07 – Emergency department operations
16:33 – Importance of uptime and reliability
17:16 – Enterprise thinking across hospital networks
19:01 – Economies of scale with deployment
20:17 – Roadmap for Rauland in 2026
22:17 – Advice for hospital decision makers
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