590 - From Patient Flow to Operational Efficiency: Optimising Workflows at the Enterprise Level

Why It Matters

By unifying fragmented clinical systems and automating critical alerts, Roland’s platform cuts length of stay and improves bed turnover, directly enhancing hospital profitability and patient care quality.

Key Takeaways

• Roland's platform integrates 40+ interfaces across hospital systems.
• REACH messaging engine routes critical alerts using machine learning.
• Real-time visibility reduces emergency department wait times and bed occupancy.
• Digital journey boards cut rehab stay from 29 to 23 days.
• Single pane of glass unifies legacy and new facilities for workflow efficiency.

Summary

Talking Health Tech’s latest episode spotlights Roland’s enterprise‑level Concentric Care platform, designed to streamline patient flow and boost operational efficiency across hospitals. Executive Director Steve Gomes explains how a 25‑person engineering team in Victoria has built a middleware layer that stitches together up to 40 disparate systems—electronic medical records, patient monitors, duress and security devices—into a unified communication hub. The core of the solution is the REACH messaging engine, an industrial‑grade, cloud‑compatible alert system that leverages machine‑learning rules to route critical notifications to the right staff member, automatically escalating if a response is missed. Real‑time data capture enables hospitals to compare legacy performance with new benchmarks, revealing faster response times and clearer visibility into each step of the clinical workflow. Gomes cites concrete outcomes: in a rehabilitation facility, digital journey boards reduced average length of stay from 29 to 23 days; in emergency departments, triage nurses gain instant insight into bed availability, allowing patients to move from the “back door” to wards without delay. The platform’s single‑pane‑of‑glass dashboard gives administrators a holistic view of ambulatory, inpatient, and allied‑health activities, even in brownfield hospitals burdened by legacy technology. The broader implication is a scalable model that can retrofit existing hospitals while supporting new builds, delivering measurable financial savings, higher staff productivity, and better patient outcomes through tighter coordination and reduced unnecessary wait times.

Original Description

In this episode of Talking HealthTech, Peter Birch speaks with Steve Gomes, Executive Director at Rauland Australia and New Zealand.

They discuss the evolution of Rauland’s concentric care platform and how it has been integrated into a variety of healthcare environments.

The conversation explores critical communication, optimising clinical workflows, and strategies for implementing technology in both new and existing hospital facilities.

Peter Birch and Steve Gomes also discuss data-driven approaches to enhancing patient outcomes and operational efficiency across hospitals and aged care.

They dive into real-world examples of how Rauland’s concentric care platform reduces delays, improves patient flow, and supports staff, giving listeners an inside look at the practical impact of digital transformation in healthcare.

This episode was recorded virtually, following up from a previous in-person interview at Rauland’s offices.

Key Takeaways:

🩺 Integrating multiple systems for streamlined clinical workflows, reducing silos in hospital settings

📱 Rauland’s Reach messaging solution manages mission-critical alerts and closes communication loops

🏥 Technology adapts to existing hospital infrastructure to bring visibility and operational improvements

📊 Data from digital journey boards helps reduce patient length of stay and optimise resource allocation

🌏 Enterprise thinking supports consistency and scale across hospital networks, benefiting support and cybersecurity

Timestamps:

00:00 – Introduction & context

00:39 – Concentric care platform updates

02:04 – Rauland’s platform overview

03:10 – Mission-critical messaging

06:21 – Clinical workflow and emergency department example

08:25 – Deploying technology in established hospitals

11:54 – Impact in rehab and aged care

14:07 – Emergency department operations

16:33 – Importance of uptime and reliability

17:16 – Enterprise thinking across hospital networks

19:01 – Economies of scale with deployment

20:17 – Roadmap for Rauland in 2026

22:17 – Advice for hospital decision makers

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https://community.talkinghealthtech.com/c/podcast/590-from-patient-flow-to-operational-efficiency-optimising-workflows-at-the-enterprise-level-85d67eca-2274-4b0e-9389-c5267c63855c

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