E-Rapid by Emirates Health Services Wins Best Use of AI | MedTech World Middle East 2026

Why It Matters

The award validates the UAE’s strategic focus on AI‑enabled public health services, positioning Emirates Health Services as a benchmark for digital transformation in the region’s healthcare market.

Key Takeaways

• Emirates Health Services wins AI award for primary care innovation.
• AI assistant integrated into Rabbit Care platform improves patient interactions.
• Team emphasizes AI as tool to enhance, not replace, clinicians.
• Future plans include AI-powered triage and predictive analytics tools.
• Recognition underscores government commitment to digital health transformation.

Summary

Emirates Health Services (E‑Rapid) was honored at MedTech World Middle East 2026 for the Best Use of AI in healthcare, a distinction that highlights the government’s push to embed advanced technologies in primary‑care settings. The award celebrates the rollout of an AI‑driven assistant within the Rabbit Care platform, a tool designed to streamline patient triage, answer routine queries, and free clinicians to focus on complex cases.

The team stressed that AI serves as a facilitative instrument rather than a replacement for medical staff, underscoring the project’s collaborative development across multiple primary‑healthcare centers. By automating routine interactions, the assistant has reportedly reduced call‑center volume and shortened appointment scheduling times, though exact metrics were not disclosed during the interview.

“AI is a tool to facilitate our life and help provide better care for our patients,” a spokesperson noted, adding that a forthcoming AI‑positioning module will further enhance diagnostic support and predictive analytics. The award ceremony also featured remarks about the rapid evolution of AI technologies and the organization’s commitment to staying at the forefront.

The recognition signals a broader shift toward government‑led digital health initiatives in the Gulf region, encouraging private‑sector partners to invest in AI solutions that can improve efficiency, patient satisfaction, and clinical outcomes across the healthcare ecosystem.

Original Description

E-Rapid by Emirates Health Services has been named Best Use of AI in Healthcare of the Year, powered by BioAro, at the MedTech World Middle East 2026 Awards Gala, sponsored by Blue Goat Cyber and co-hosted by BioAro.

Dr. Kareemah Alraeesi, Director of Primary Healthcare at Emirates Health Services, shared her pride in receiving this recognition on behalf of the governmental healthcare sector and the dedicated teams behind the initiative. The award reflects the collective effort invested in building and implementing E-Rapid across primary healthcare centers, supporting more efficient and patient-focused services.

AI, as Dr. Alraeesi explains, is a powerful tool designed to facilitate care delivery and enhance patient outcomes. By integrating intelligent systems into everyday clinical workflows, Emirates Health Services aims to strengthen decision-making, streamline processes, and improve the overall healthcare experience.

Celebrate this milestone in digital health innovation and discover how AI is transforming primary care.

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