From Patient Outreach to Patient Engagement at IKS Health

Why It Matters

By turning outreach into outcome‑based engagement, IKS Health helps providers cut costs, boost revenue, and deliver a smoother, patient‑centric experience—key competitive advantages in today’s strained healthcare market.

Key Takeaways

• Engagement defined by measurable outcomes, not just outreach messages.
• Behavioral AI predicts patient payment propensity and appointment adherence.
• Swift Pass creates a three‑month, hassle‑free patient experience for care.
• IKS Health reduces no‑shows and captures 8‑10% more patient revenue.
• Patient‑first design replaces after‑thought reminders with autonomous AI orchestration.

Summary

In a Healthcare IT Today interview, Mayank Punt, product lead at IKS Health, explains how the company is moving the patient journey from simple outreach to true engagement. IKS positions itself as a care‑enablement platform that blends cutting‑edge AI with a human‑in‑the‑loop approach, aiming to eliminate administrative chores that distract providers from delivering care. The core insight is that engagement must be outcome‑driven. IKS’s behavioral AI model breaks patient motivation into Awareness, Ability, and Willingness (AAW) to predict payment propensity and appointment adherence. Algorithms forecast no‑show likelihood and recommend optimal appointment slots, while the Swift Pass program grants patients a three‑month, hassle‑free experience once they complete onboarding. Punt highlights tangible results: a large orthopedic practice saw an 8‑10% lift in patient‑attributable revenue captured before visits, and roughly 55% of its patients now hold Swift Passes, eliminating repetitive paperwork. He likens the AI‑orchestrated system to a concierge that handles chores so patients can focus on seeing their provider. For health systems, this patient‑first, outcome‑centric model promises reduced administrative burden, higher satisfaction, and measurable financial upside, suggesting a scalable path toward more efficient, revenue‑positive care delivery.

Original Description

In our recent interview at the AMGA 2026 conference, Mayank Pant, Executive Vice President of Product Management at IKS Health, focuses on making patient engagement effective. IKS Health covers the entire "patient journey from schedule to cash," introducing automation and AI where they can improve the experience and cut the time wasted by patients and staff alike.

Learn more about IKS Health: https://ikshealth.com/

Healthcare IT Community: https://www.healthcareittoday.com/