Heidi Unlocked: Ben Carton - Managing Director, OT&P Healthcare

Why It Matters

The move illustrates how high-quality AI documentation and remote-access tools can drive efficiency, clinician adoption and continuity of care across distributed private practices, with direct implications for operational cost, patient experience and competitive positioning. Widespread adoption could reshape workflow integration between clinics and hospitals in regional healthcare markets.

Summary

Ben Carton, managing director of Hong Kong–based OT&P Healthcare, described how the private group’s eight clinics and 17 specialties are adapting to a shifting patient mix—more mainland and international patients with different care expectations. OT&P has a functional in-house EHR but has been assessing AI tools to improve clinical and operational workflows; after trials they adopted Heidi for transcription and scribing because its quality and configurable evidence sources outperformed a local competitor. Carton highlighted two promising features: Heidi’s ability to source different clinical evidence and a remote mode that would let specialists capture notes offsite, addressing a long-standing gap between clinic EHRs and hospital workflows. He sees these AI capabilities as solving problems the group has studied for years and as potential game-changers for documentation and clinician uptake.

Original Description

"We need something that can bring it all together.”

Is integrated healthcare technology the answer for Hong Kong’s rapidly changing patient needs?

During Heidi Unlocked in Melbourne, Ben Carton, Managing Director at OT&P Healthcare in Hong Kong, shares how shifting demographics and the different healthcare expectations of expats and mainlanders are changing the local healthcare landscape and how technology is stepping in to meet these new demands.

How do innovative solutions like AI-based tools and remote access platforms like Heidi help private clinics navigate regulation, diverse patient pathways, and clinician workflow challenges? Can technology truly streamline fragmented care, or are there unique hurdles to address in Asian healthcare systems?

Catch this conversation and many others recorded during Heidi Unlocked Live in Melbourne 2026, hosted by Heidi Health in a special playlist available here on YouTube under our channel as well as the Talking HealthTech Podcast on your favourite platform.

#healthtech #digitalhealth #hongkong #innovation