How NextGen Healthcare's Ambient AI Helped Two Clinics Break the Cycle of Pajama Time
•February 10, 2026
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Why It Matters
If ambient AI scribes reliably eliminate after-hours documentation and boost patient experience, health centers can reduce provider turnover, restore clinical focus, and scale productivity gains across primary care—addressing a core driver of burnout and cost in the healthcare system.
Summary
At the 2025 NextGen User Group meeting, leaders from two Kentucky federally qualified health centers — Juniper Health and White House Clinics — described how NextGen’s Ambient Assist AI scribe sharply cut after-hours “pajama time,” reduced clinician burnout, and improved provider and patient satisfaction almost immediately after implementation. Both organizations ran pilots that integrated the ambient tool into their existing EHR, reporting elimination or major reduction of 2–3 hours nightly charting for users and higher Net Promoter Scores. NextGen’s CMO confirmed similar benefits across diverse practices and specialties, noting clinicians are leaving the clinic “done” rather than continuing work at home. The clinics said the technology restored time for patient interaction and family life while preserving documentation quality.
Original Description
If your clinicians are still charting after dinner, you are not imagining the burnout curve. Many teams have hit the wall and are looking for relief that didn’t require hiring staff they could not find.
In this conversation, Dr. Derrick Hamilton of Juniper Health and Kathy Halcomb of White House Clinics share how NextGen Healthcare’s Ambient Assist changed daily life for their clinicians. Along with Dr. Robert (Bob) Murry, Chief Medical Officer at NextGen Healthcare, they talk openly about pajama time, rising chart backlogs, unexpected early adopters, and the speed at which ambient documentation shifted patient, staff, and family experience.
This conversation shows the surprising speed at which AI scribes can have an impact on a physician practice.
What surprised you most about the results of implementing AI scribes at your organization? Share your experience below.
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Learn more about NextGen Healthcare at https://www.nextgen.com/
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⏰ Jump to the Moments That Matter
0:00 - Why Burnout Hit These Clinics Harder Than Expected
2:44 - The Turning Point That Pushed Them Toward Ambient AI
5:58 - What Clinicians Said After Their First Day Using Ambient Assist
8:21 - How Ambient AI Changed Patient Eye Contact and Visit Flow
10:46 - The Pilot Strategy That Won Over Hesitant Providers
14:24 - What AI In The Exam Room Could Look Like In The Near Future
#HealthIT #DigitalHealth #AIinHealthcare #HITsm
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