The EHR Is Broken. Why Greenway Started Over with Novare.

Why It Matters

Novari’s AI‑by‑design approach promises to cut administrative burdens, improve reimbursement, and enhance patient outcomes, potentially redefining the value proposition of ambulatory EHR systems.

Key Takeaways

• Greenway launches Novari, an AI‑by‑design ambulatory platform
• Novari integrates clinical, revenue‑cycle, and patient‑engagement workflows
• AI generates real‑time chart summaries and proactive care prompts
• Platform built with AWS partnership and early‑adopter feedback
• Goal: shift documentation from after‑visit to during‑visit

Summary

Greenway Health announced Novari, a new end‑to‑end electronic health record platform designed specifically for ambulatory practices. Unlike legacy EHRs that evolved as data repositories, Novari embeds artificial intelligence throughout the entire patient encounter, aiming to streamline clinical documentation, revenue‑cycle management, and patient engagement in a single, cohesive workflow. The company highlighted several AI‑driven capabilities: instant patient‑history summaries, automated coding suggestions, and proactive alerts for overdue screenings or medication refills. By moving decision‑making earlier in the workflow, Novari seeks to reduce claim denials, cut rework, and turn documentation into a by‑product of care rather than a post‑visit chore. Greenway’s strategy involved re‑forming its advisory board, co‑developing with Amazon Web Services, and rapidly prototyping with early‑adopter customers. Dr. Michael Blackman emphasized the platform’s “agentic AI,” which not only records encounters but also surfaces longitudinal insights—e.g., prior headache visits—directly to the clinician. Richard Atkins noted that the technology now finally matches Greenway’s long‑standing vision, allowing real‑time, context‑aware prompts that restore physicians’ focus on patient care rather than data entry. Novari’s rollout is already in production with select practices, and Greenway is positioning the solution as a competitive differentiator for providers seeking to modernize their EHR experience. If successful, the platform could reshape revenue‑cycle efficiency and clinical satisfaction across the outpatient sector.

Original Description

Physicians are drowning in pajama time and rework. If your current system feels like a digital weight around your neck, it is because it was built for a world that no longer exists.

Healthcare IT Today sat down with Richard Atkin, CEO, and Dr. Michael Blackman, Chief Medical Officer at Greenway Health, at HIMSS26. We dig into their new AI platform, Novare. You will hear exactly why they stopped adding features onto old technology and how they use agentic AI to make clinical documentation a natural byproduct of the visit.

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Learn more about Greenway Health at https://www.greenwayhealth.com/

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⏰ Jump to the Moments That Matter

0:00 Introducing Novare And AI By Design

1:40 Why Traditional EHRs Are Part Of The Problem

4:34 Using AI To Summarize Patient Histories

7:15 Moving RCM Decisions Left To Stop Denials

8:27 The Danger Of Automating Fragmented Workflows

12:02 Why Agentic AI Beats Simple Ambient Recording

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