
BBC Radio 4 – Money Box (UK)
Understanding these administrative mistakes is crucial because they directly impact families’ financial stability and trust in public services. The surge in credit‑card debt signals broader economic pressures on households, while the pension ruling offers a timely opportunity for long‑term financial planning.
The Moneybox episode revealed a massive administrative failure at HMRC: 94 % of the 15,000 families whose child‑benefit claims were suspended should never have lost the payment. The error stemmed from using travel data to assume permanent emigration, and the removal of PAYE checks that once verified residency. MP Andrew Snowden’s written parliamentary questions forced the department to acknowledge the mistake, apologise and reinstate a more transparent process, including advance notice to claimants. The scandal highlights the need for better data governance and oversight within the UK welfare system.
From the same episode, the government’s November budget introduced a pay‑per‑mile charge for electric and plug‑in hybrid vehicles, set to begin in April 2028. EV drivers will pay three pence per mile, hybrids one and a half pence, indexed to inflation. For an average 8,500‑mile year this equals about £255, roughly half the fuel‑duty cost of a petrol car. Analysts warn the new levy could shave 130,000 electric‑car sales, while critics point out a fairness gap: homeowners can charge cheaply at home, whereas flat‑dwellers face higher public‑charging VAT. The consultation runs until March, shaping the final policy.
The final segment examined the sharp rise in credit‑card borrowing, the fastest in almost two years. Economist Sam Miley explained that while lower base rates have made mortgages cheaper, credit‑card APRs remain high, suggesting the surge reflects cash‑flow pressure rather than confidence. Households are increasingly using cards to bridge gaps in rent, food and heating costs, risking debt cycles. Policymakers therefore face a dilemma: support affordable credit while curbing predatory terms. Monitoring credit‑card utilisation will be crucial as inflation eases and the economy seeks a sustainable recovery.
More than 60% of parents who lost their child benefit because the tax office believed incorrectly they'd moved abroad, were in fact eligible for the benefit, which is worth at least a hundred pounds a month. As we've reported on this programme before, the mistakes were made after travel data was used to conclude parents had permanently left the UK, but actually many of them had simply been on holiday. The scale of the mistake has been shown in a written question raised in parliament, where the government revealed that 63% of payments were wrongly suspended. HMRC has apologised to customers who had their Child Benefit suspended incorrectly. It also told us that it estimates that £270 million of Child Benefit payments were incorrectly claimed in 2024-25 – with unreported residency changes a leading cause.
Credit card borrowing rose at the fastest annual rate for almost two years in November. The new data from the Bank of England shows that outstanding credit card balances rose to nearly 78 billion pounds, which is up almost 12 per cent on November the year before. What might be behind that rise?
And the pension ruling which could help boost your pension by 720 pounds every year.
Presenter: Felicity Hannah
Reporters: Dan Whitworth and Jo Krasner
Researcher: Eimear Devlin
Editor: Jess Quayle
(First broadcast 12pm Saturday 10th January 2026)
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