Exploring the Next Wave of Security and Access Control

Why It Matters

Modern office security must evolve from cumbersome, paper‑based systems to seamless, AI‑enhanced mobile solutions, directly impacting tenant satisfaction, operational efficiency, and risk mitigation.

Key Takeaways

• Hybrid work drives demand for seamless, secure building access
• Mobile wallets replace keys, QR codes for visitor credentials
• Visitor management must integrate diverse turnstiles, elevators, and systems
• AI-powered cameras detect weapons, enhancing real-time threat response
• Balancing security rigor with user‑friendly experience is industry priority

Summary

The webinar focused on the "next wave" of security and access control, emphasizing how hybrid work models are reshaping office environments. As employees and visitors move more fluidly between home and workplace, property managers must deliver security solutions that are both robust and frictionless.

Speakers highlighted several trends: self‑service visitor platforms now pre‑register guests and issue QR‑code or mobile‑wallet credentials, eliminating paper badges. Integrating these credentials across a patchwork of turnstiles, elevators, and destination‑dispatch systems is increasingly complex, especially in multi‑tenant portfolios. Meanwhile, AI‑enhanced video analytics can flag concealed weapons and alert security operations centers in real time, addressing heightened concerns about active‑shooter scenarios.

Sandy noted the delicate balance between tightening security and preserving a pleasant tenant experience, while Jeremy described the shift toward Apple and Google wallet credentials that require no separate app. Real‑world examples included New York buildings deploying synchronized visitor badges to maintain lobby throughput and elevator access without sacrificing safety.

The discussion underscores that building owners and operators must invest in integrated, mobile‑first platforms and AI‑driven surveillance to meet tenant expectations, reduce operational friction, and mitigate emerging threats. Those who master this balance will gain a competitive edge in attracting and retaining high‑value tenants.

Original Description

Security and access control are entering a new phase — one shaped by hybrid work, evolving tenant expectations, and rising pressure to do more with fewer on-site staff. Traditional badge systems and siloed security tools are giving way to smarter, more integrated platforms that prioritize flexibility, visibility, and real-time response.

In this webinar, we’ll explore how the next generation of access control is changing the way office buildings are secured and operated. From mobile credentials and cloud-based systems to visitor management, analytics, and remote monitoring, we’ll break down what’s driving adoption — and where owners and property managers should be cautious.

Join us for a practical discussion on what’s actually working in today’s office environment, how security strategies are evolving alongside building operations, and what the next wave of access control means for performance, safety, and tenant experience.