AI Transforms Workers Comp for Brokers
Workers’ compensation brokers are moving from pure quoting to strategic risk‑advisory roles as employers demand deeper insight into safety and cost control. Surveys show 69% of employers now prefer advisory relationships, while 56% of claims professionals feel overloaded by claim volume. AI‑driven predictive analytics, automated workflows, injury‑prevention tools, return‑to‑work playbooks, and fraud detection are enabling brokers to handle more claims efficiently and provide higher‑value guidance. The most successful brokers will blend AI efficiency with human empathy to retain clients.
A Hopeful Conversation on Climate Risk
At ClimateTech Connect, a UK town demonstrated how upstream water‑level sensors paired with a clerk’s manual culvert cleaning can protect hundreds of homes from flash flooding. The event also promoted systematic wildfire mitigation, urging communities to focus hardening efforts on...
AI Transforms Actuarial Reporting
Insurers are leveraging artificial intelligence to streamline actuarial and financial reporting, delivering roughly 30% efficiency gains. AI tools now automate code documentation, data validation, and narrative drafting, cutting effort on routine tasks by up to 75%. While the technology augments...
Insurance Distributors Should Buy Carriers
Large independent insurance distributors are urged to acquire carriers to control product development and speed‑to‑market, a shift enabled by AI and abundant private‑equity capital. Currently, third‑party distribution accounts for about 60% of U.S. life‑insurance sales and a growing share of...
Unconnected Dots: Why We Don’t Prevent Fraud
The article argues that fraud networks thrive by scattering digital identities across accounts, emails, and domains, making payments to invisible actors. It promotes digital entity resolution—linking fragmented data points—as the essential tool to identify and block these hidden fraudsters. Recent...
AI as a Tool or AI as a Product?
The article draws a clear line between low‑cost personal AI tools like ChatGPT and high‑priced enterprise AI products. It argues that integration, operational complexity, and repeatability are the three criteria that turn a simple AI assistant into a production‑grade system....
How to Put People First in Your AI Rollout
Vertafore placed employee confidence at the heart of its 2025 AI rollout, pausing regular work for a week‑long immersion to teach staff responsible, creative use of generative tools. The experiment treated confidence as the primary KPI, measuring attitudes before and...
Telematics and Trust: The UBI Revolution
In 2024, more than 21 million U.S. drivers—representing a 28% compound annual growth since 2018—are sharing telematics data with insurers, moving usage‑based insurance (UBI) from niche to mainstream. Trust has become the primary catalyst, with 53% of policyholders expressing high confidence...
GenAI Takes Underwriting Into a New Phase
Generative AI is reshaping property‑and‑casualty underwriting by accelerating quote turnaround, automating data‑driven decisions, and embedding capital‑allocation logic directly into the underwriting workflow. Insurers are moving from annual portfolio reviews to monthly or even weekly cycles, using AI to continuously align...
April 2026 ITL FOCUS: Underwriting
Generative AI, first introduced to underwriting in late 2022, has rapidly accelerated efficiency by automating data collection and triaging submissions. Recent AI agents now perform actions on behalf of underwriters, enabling continuous underwriting that flags real‑time changes such as a restaurant...
How Would Elon Musk Run an Insurance Company?
The article explores how Elon Musk’s five‑step “algorithm,” detailed in Jon McNeill’s book, could reshape insurance operations. The steps—question every requirement, delete every possible step, simplify and optimize, accelerate cycle time, and automate—originated from Tesla’s hypergrowth era. The author argues insurers...
Carriers Lose Millions on Manual Claims
Insurance carriers are still spending $7‑$15 per claim document, driving up to $375 in overhead per claim and $10‑$18 million annually for a mid‑size P&C insurer. The root cause is legacy, paper‑centric workflows that extend average claim cycles to about 30...
The Forrester Wave™: Insurance Agency Management Systems, Q4 2025
The Forrester Wave™ for Insurance Agency Management Systems (Q4 2025) ranks Zywave at the top of the strategy category and awards it perfect scores in vision, innovation and roadmap. The analyst report evaluates ten leading platforms, highlighting Zywave’s AI‑driven, open‑API suite...
Healthcare Requires a New System Design
Healthcare affordability is reframed as a system‑design challenge rather than a simple pricing issue. The article proposes three interlocking pillars—financial protection, cost discipline through strategic purchasing, and shared digital infrastructure—to achieve universal access without hardship. It cites Thailand’s Universal Coverage...
Colorectal Cancer Challenges Life Insurers
Colorectal cancer diagnoses among adults under 50 have risen about 30% over the past two decades, driven by lifestyle, obesity, and genetic factors. Screening guidelines have shifted, lowering the start age to 45 for average‑risk individuals and introducing non‑invasive tests....
