What the State of FinOps 2026 Means for ITSM
The FinOps Foundation’s 2026 State of FinOps survey reveals that FinOps has broadened from cloud‑cost management to a multi‑technology discipline, now handling AI, SaaS, licensing and data‑center spend. Collaboration with IT service management is highlighted, especially for automating remediation and embedding financial controls early in the delivery lifecycle. Respondents report a dramatic rise in AI spend oversight—98% versus 31% two years ago—and a shift of FinOps reporting to the CTO or CIO, increasing its strategic influence. The report urges ITSM leaders to partner with FinOps to address AI governance, shift‑left practices, and value‑based measurement.
ITIL (Version 5) Explained: What’s New, What’s Changed, and Why It Matters
ITIL Version 5 launches, updating the 2019 framework to address today’s rapid IT complexity, AI adoption, and the human side of technology. The new edition introduces a unified Product and Service Lifecycle, a strengthened Value System with a modular value‑chain model,...
AI Survey 2026: The Rise of Agentic AI Adoption in ITSM
The 2026 AI Survey targets the rapid rise of Agentic AI within IT service management, launching just four months after the 2025 edition to capture fast‑moving adoption trends. Agentic AI is defined across low, mid, and high autonomy levels, emphasizing...
The MSP Agentic AI Execution Gap in Service Delivery
A recent Omdia white paper reveals that while 70% of managed service providers (MSPs) say they use agentic AI, only 10% have deployed it in core IT service desk or security functions. The majority are stuck in internal experiments, whereas...
Sovereignty-First ITSM: How Geopolitical Risk Is Reshaping Service Management in 2026
In 2026 enterprises are treating data location as a strategic risk rather than a compliance checkbox, prompting a shift toward sovereignty‑first IT service management (ITSM). Traditional cloud‑based ITSM platforms that store data in foreign jurisdictions expose organizations to sudden geopolitical...
ITIL Version 5 Management Practices Explained: Complete List and Definitions
ITIL Version 5 was announced in January 2026, expanding the framework to 34 management practices. The new structure groups 22 practices under product and service management and 12 under general management, eliminating the former technical management category. Five practices have been re‑positioned...