Walmart Connect Mexico Taps Advertima for In-Store Retail Media Strategy
Walmart Connect Mexico has teamed with Advertima to deploy Audience AI sensors across hundreds of Walmart Supercenters, creating a large‑scale in‑store audience intelligence network. The 3D sensors capture shop‑floor activity over 30 meters and support multi‑zone zoning, feeding data to both digital and non‑digital media touchpoints. Thousands of sensors will enable three initial use cases: real‑time audience targeting for digital media, audience measurement for digital signage, and measurement for static promotional spaces. The partnership emphasizes a privacy‑first, hypermarket‑scale solution to evolve Walmart’s in‑store retail media offering.
9 Self-Service Tech Trends to Watch
At the Automated Retail & Kiosk Innovation Show, Blue Sky Robotics CEO Steven King outlined nine AI‑driven self‑service trends reshaping retail and hospitality. While fully autonomous robots remain years away, computer vision, digital agents, edge computing, cobots, biometrics, predictive modeling,...
Gap Growing Between Retail AI, Consumer Trust
A new VoCoVo report finds a widening gap between retail AI deployments and consumer trust. While 250 U.S. retail leaders are accelerating AI to combat labor shortages, rising costs and shrinkage, 500 recent shoppers remain focused on speed, service quality...
Global Trade Shifts Show Why Retailers Need Agile Tech Stacks
New tariffs and shifting trade routes are compelling retailers to treat technical agility as a competitive advantage. Companies that can integrate ERP, logistics, or e‑commerce systems in days rather than months gain resilience against supply‑chain disruptions. Integration platforms such as...
HiStone Refreshes Flagship Portfolio
HiStone unveiled a refreshed flagship POS portfolio at NRF 2026, featuring five models powered by Intel’s 12th‑ and 13th‑Gen Core processors. The new devices—HK568A, HK578A, HK600A, HS330A and HK968A—offer clock speeds up to 4.6 GHz, expanded Smart Cache, DDR4 memory and PCIe Gen 4...
Birdzi Launches Journey for Grocers, Retailers Aiming to Drive Personalization
Birdzi introduced Journey, a platform that lets grocers and retailers push real‑time, behavior‑driven offers to shoppers. The solution fuses retailer shopper data with Birdzi’s personalization engine, automating promotion delivery and enabling rapid implementation. It also opens a data‑sharing channel for...
The Art of Retail Storytelling: Elevating Hospitality Through Meaningful Experiences
Retail storytelling is reshaping hospitality by turning spaces and services into emotionally resonant experiences. A cohesive brand narrative—anchored in a clear point of view, reinforced through design, and subtly supported by technology—creates lasting guest memories and drives repeat visits. The...
Consumer Text-Based Purchases on the Rise
In 2025, 65% of consumers completed purchases through brand text messages, marking the first time text messaging outpaced email for promotional offers in Vibes’ nine‑year study. The report also found 81% of respondents view RCS messaging as superior to SMS,...
Tariff Timeline: White House Actions, Declarations, Reversals
Since Trump’s second inauguration in January 2025, the White House has issued a cascade of tariff announcements, pauses, and reversals affecting North America, China, the EU, and dozens of other partners. Tariffs have ranged from 10 % to over 150 %, prompting...
WHSmith North America Media Network Taps ISM for Retail Media Network
WHSmith North America Media Network has teamed with In‑Store Marketplace (ISM) to launch a retail media network across U.S. airports. The collaboration merges more than 700 digital screens and audio assets into a single programmatic ecosystem, leveraging Mood Media’s hardware...
Nearly Half of Consumers Would Choose Dental Visit than Wait a Week for Refund
TodayPay’s survey of 14,000 U.S. shoppers finds 44% would rather schedule a dental appointment than wait a week for a refund. An overwhelming 94% say an instant‑refund guarantee makes them more likely to complete a purchase, while 92% would shop...
Home Depot Launches Creator Portal
Home Depot unveiled the Home Depot Creator Portal, a centralized hub that links digital content creators with the retailer’s DIY and décor ecosystem. The platform offers creators campaign opportunities, training resources, product catalogs, and storefront capabilities to monetize their home‑improvement...
How to Make Every Shopping Experience Memorable
Retailers must move beyond product focus to craft memorable, emotion‑driven shopping journeys across both physical and digital channels. Consumers now expect seamless integration of in‑store tactile experiences with online interactivity such as virtual try‑ons and live demos. Personalized gestures, loyalty...
Hanna Andersson Hires Kacey Sharrett as Chief Digital Officer
Hanna Andersson announced the appointment of Kacey Sharrett as chief digital officer. Sharrett will steer the brand’s digital ecosystem and customer experience. She arrives with nearly two decades of leadership in e‑commerce, direct‑to‑consumer, and performance‑marketing, most recently heading GoPro’s global DTC...
Luxury Vintage Retailer Deploys Digital Wave Platform for Systems Upgrade
What Goes Around Comes Around, a luxury vintage retailer, is rolling out Digital Wave Technology's ONE platform as part of a digital modernization push. The initiative replaces legacy product information management, financial planning, and supply allocation systems with an AI‑native...
Creative Realities Launches Digital Drive-Thru 2.0
Creative Realities unveiled Digital Drive‑Thru 2.0, a modular digital menu‑board platform designed to streamline installation, maintenance, and scaling for quick‑service restaurants and other drive‑thru venues. The system reduces installation complexity, complies with municipal regulations, and lets operators add or adjust components...
1800Flowers.com Appoints Alexander Zelikovsky as CIO
1800Flowers.com announced Alexander Zelikovsky as its new chief information officer, a move designed to accelerate the retailer’s digital transformation agenda. Reporting directly to CEO Adolfo Villagomez, Zelikovsky will steer enterprise‑wide technology strategy, covering applications, data architecture, cybersecurity, and business intelligence....
Top Read Retail CX Stories in 2025: Consumer Behavior, AI Ethics, Brand Tech Deployments
RetailCustomerExperience.com’s 2025 most‑read CX stories highlighted a wave of technology‑driven initiatives across the sector. Walmart pushed drone delivery, GenAI assistants and digital shelves, while Verizon rolled out AI‑powered personalization across every customer touchpoint. Brands such as The North Face, Oh Polly...
Shoppers Want Flexible Delivery over Free Shipping
The 2025 Delivery Experience Study by Bringg reveals that shoppers now prioritize a reliable, flexible delivery experience over free shipping. Seventy‑one percent of consumers think about delivery before checkout, and 72% consider on‑time arrival essential. Late or inflexible deliveries drive...
J.Jill Names Viv Rettke as Chief Growth Officer
J.Jill has appointed Viv Rettke as its first chief growth officer, a newly created role aimed at accelerating the brand’s expansion. Rettke brings growth expertise from Cole Haan, Reebok and Kraft Heinz, where she led major brand transformations. She will...
What Main Street Can Teach Silicon Valley About Building Loyalty
Andrew Helms, SumUp’s U.S. CEO, argues that Silicon Valley’s focus on rapid growth overlooks the loyalty built through personal trust on Main Street. He highlights how small‑business owners create lasting relationships by remembering customers, offering fair pricing, and showing genuine...
Drugstore Chain Rossmann Taps Diebold Nixdorf for Expansion
European drugstore giant Rossmann has selected its long‑time technology partner Diebold Nixdorf to drive its expansion into Switzerland. The agreement adds comprehensive managed services through Diebold Nixdorf’s eServices portal and new retail hardware, including self‑checkout and POS systems, building on a model...
The True Cost of Device Downtime: How Mobile Failures Damage Customer Loyalty
Retail device downtime is eroding customer loyalty, with 60% of shoppers ready to switch brands after a single bad experience. Half of in‑store mobile endpoints run outdated operating systems, and a quarter cannot be upgraded, exposing retailers to freezes, ransomware...
7 Steps Retail Leaders Can Take to Protect Customer Experience During Peak Seasons
Retail leaders face intense pressure during holiday and promotional spikes, requiring precise demand forecasting and flexible staffing. Updating knowledge bases, creating real‑time command centers, and stress‑testing systems ensure agents can respond quickly and accurately. Automation—through AI routing, chatbots, and CRM...
Holiday Shoppers Tapping Mobile Device to Buy, Desktop for Returns
Adobe’s holiday shopping data shows mobile devices accounted for 52.4% of online spend between Nov 1 and Dec 12, while desktops handled the majority of returns. Overall returns fell 2.5% YoY, but are projected to jump 25‑35% after Christmas. Consumers have already...
Goodwill Central Texas Pilots ReNu to Transform Operations, Employee Experience
Goodwill Central Texas has rolled out ReNu, an in‑house production platform that replaces its legacy POS system and adds AI‑driven dynamic pricing and channel optimization. The pilot, active in six stores, automates item valuation and directs inventory to the most...
Why Calls Still Matter in Retail
Retail businesses increasingly rely on phone calls to convert leads and gather actionable data. Implementing IVR, AI call agents, call‑tracking analytics, and predictive modeling creates a data‑driven, omnichannel experience that shortens queues, personalizes interactions, and filters low‑quality calls. Coordinating these...