Retail Gazette

Retail Gazette

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UK-based retail news source reporting daily on retail business developments, including e-commerce initiatives, major brand updates, and market trends

John Lewis Tops UK Retail Customer Satisfaction League Table
NewsJan 20, 2026

John Lewis Tops UK Retail Customer Satisfaction League Table

John Lewis topped the UK Customer Satisfaction Index (UKCSI) for retailers with an 86.4 score, placing second overall behind First Direct’s 87.0. The index, published bi‑annually by the Institute of Customer Service, shows all 13 sectors improving satisfaction year‑on‑year. Overall...

By Retail Gazette
Six Reasons Your Tax Bill Is Bigger than Expected This January
NewsJan 19, 2026

Six Reasons Your Tax Bill Is Bigger than Expected This January

Retail owners filing their 2024‑2025 Self Assessment this January often see a larger tax bill than expected. The spike usually stems from payments on account, which bundle the current year’s liability with an advance for the next year. Additional factors...

By Retail Gazette