Open CTI Reaches End of Life: Salesforce Sets Retirement Date
Salesforce announced that its Open CTI JavaScript API will be retired on February 28, 2028, and will no longer receive new features or enhancements. Existing Service Cloud orgs can continue using Open CTI until the end‑of‑life date, but new agent‑force orgs are blocked from adopting it. The company urges customers to migrate to Service Cloud Voice, its AI‑powered, native telephony solution. Transition planning is recommended now to avoid service disruption when Open CTI sunsets.
Why Design Authority Is Crucial in Salesforce Architecture
The article argues that a Salesforce Design Authority (DA) is essential for maintaining architectural intent and preventing technical debt. It explains how architectural drift occurs when decisions are implicit and not revisited, and how a DA provides a forum for...
Why Healthcare Scheduling Belongs Inside Salesforce
Healthcare scheduling is evolving from a back‑office task into a core operational layer within Salesforce. As providers consolidate patient data, billing, and analytics on the CRM, real‑time coordination of staff, rooms, equipment, and services becomes essential. The article outlines common...
The State of Salesforce Nonprofit Offerings in 2026
Salesforce confirms the Nonprofit Success Pack (NPSP) remains supported but has not received new features since March 2023. The company has rebranded Nonprofit Cloud as Agentforce Nonprofit, positioning it under the broader Agentforce 360 for Nonprofits umbrella. New eligible nonprofits receive Enterprise‑edition...
How to Use GraphQL Mutations in Lightning Web Components Without Apex
Salesforce has GA‑enabled GraphQL mutations, allowing Lightning Web Components to create, update, and delete records without writing Apex. Developers use the lightning/graphql module’s executeMutation function, crafting queries with the gql template literal. The guide demonstrates single‑record operations, batched mutations with...
Revisiting the Bullish Case for Agentforce in 2026
Salesforce’s Agentforce has moved from a speculative AI experiment to a revenue‑generating product, now serving 18,500 customers with 9,500 on paid plans. The platform’s ARR climbed to $540 million, a 330% year‑over‑year increase, and its customer base is expanding roughly 50%...
Odido Salesforce Hack: Up to 6M Customers’ Data at Risk
Odido, the Dutch telecom formerly known as T‑Mobile, suffered a social‑engineering breach that compromised its Salesforce instance, exposing personal data of up to six million current and former customers. Attackers phished employee credentials, impersonated the IT department, and gained unauthorized...
How to Design Salesforce Agent-to-Agent (A2A) Architecture
Salesforce is moving from isolated chatbots to an Agentic Swarm architecture built on the Atlas Reasoning Engine. The model introduces a generalist Orchestrator that parses intent and delegates work to narrow‑focus Specialist agents via Agent Builder and Data 360. Two core...