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Customer Service Is Emerging as the Proving Ground for Enterprise AI, Says Zendesk CEO
Zendesk CEO Tom Eggemeier says enterprise AI is shifting from pilot projects to full‑scale production, with customer service emerging as the primary proving ground. Companies that achieve over 50% automated resolutions are reporting higher satisfaction scores, faster response times, and measurable revenue uplift. Success hinges on redesigning workflows, continuous data feedback loops, and improving AI accuracy, empathy, and personalization. Eggemeier predicts 2026 will be the year enterprises double down on AI adoption to drive growth rather than merely cut costs.
Sentra.app Raises $5M to Build AI Teammate to Organize Enterprise Memory
Sentra.app, operating as Dynamis Labs Inc., announced a $5 million seed round led by a16z speedrun and Together Fund. The funding will accelerate development of its AI teammate that uses voice to capture and organize enterprise knowledge across meetings, Slack, Jira...
Pecan AI Unveils a Predictive Agent that Automates Business Forecasting
Pecan AI Ltd. introduced its Predictive AI Agent, an autonomous system that turns raw proprietary data into actionable forecasts for revenue, demand, and customer sentiment. The agent interprets each company’s unique data fingerprint, breaks the predictive workflow into subtasks, builds...
Assembled Rolls Out Automated Schedule Generation for Customer Support
Assembled Inc. launched general availability of its agentic AI schedule generation feature for customer support teams. The new Schedule Generation board automates workforce scheduling, replacing spreadsheets with AI‑driven optimization, compliance and scaling. Early adopters like ServiceTitan, Backcountry.com and Preply report...
Abstract Security Partners with Netskope to Bring Real-Time Detection Into Security Data Streams
Abstract Security announced a partnership with cloud‑security leader Netskope to embed real‑time detection directly into Netskope One telemetry streams. The integration streams high‑fidelity Secure Service Edge data into Abstract’s adaptive pipeline, allowing on‑the‑fly enrichment, filtering and routing to SIEMs, data...
Adaptive6 Scores $28M in Early Funding to Find and Fix Cloud Cost Inefficiencies
Adaptive6 announced a $28 million Series A round, bringing its total funding to $44 million. The startup’s platform treats cloud cost inefficiencies like security vulnerabilities, promising 15‑35% reductions in cloud spend. It scans multi‑cloud environments and code repositories, pinpointing waste down to the...
Datatruck Raises $12M to Scale AI-Native Operating System for Long-Haul Trucking
Datatruck Inc. announced a $12 million Series A round led by Avenue Growth Partners to accelerate its AI‑native operating system for long‑haul trucking. The platform unifies dispatch, load management, compliance, accounting and driver communication into a single system of record. Embedded AI...
Apiiro Introduces Guardian Agent to Secure AI-Driven Software Development
Apiiro Ltd. launched Guardian Agent, an AI‑driven application security agent that prevents vulnerable and non‑compliant code generation. The solution continuously monitors software architecture, attack surface, runtime exposure, and policy compliance, rewriting prompts to secure AI coding assistants in real time....
Platform Engineering Brings Multicloud Support to Its Formae Infrastructure-as-Code Platform
Platform Engineering Labs announced a major update to its open‑source formae infrastructure‑as‑code platform, adding beta support for four additional public clouds – Google Cloud Platform, Oracle Cloud Infrastructure, Microsoft Azure and OVHcloud. The new multicloud capability expands formae beyond its...
Rein Security Launches with a Focus on Real-Time Production Application Security
Rein Security launched a platform that delivers real‑time production visibility for applications, targeting blind spots in API, AI‑generated code, and Model Context Protocol security. The solution uses an agentless architecture to capture runtime behavior, validate vulnerabilities, and enforce protections without...
Factify Gets $73M in Seed Funding to Replace Antiquated PDF Files with Intelligent Documents
Factify Technologies announced a $73 million seed round, led by Valley Capital Partners and backed by AI veterans and finance leaders. The startup aims to replace static PDFs with "Factified" documents that carry unique identities, version histories, access controls, and programmable...
MIND Launches DLP for Agentic AI to Secure Data Used by Autonomous Systems
Data security firm MIND Security launched DLP for Agentic AI, a data‑centric solution that safeguards sensitive information used by autonomous AI agents across enterprise applications. The service provides visibility into active AI agents, real‑time risk detection, and automated remediation, shifting...
PitchBook Forecasts Cautious Improvement for Venture-Backed IPOs in 2026
PitchBook’s 2025 report sees a cautiously optimistic outlook for U.S. venture‑backed IPOs in 2026, noting that the IPO window has reopened but remains thin. Only 48 companies went public last year, delivering modest exit value while more than $4.3 trillion stays...
F5 Shares Jump After Revenue and Earnings Beat in Fiscal First Quarter
F5 Inc. posted fiscal Q1 2026 revenue of $822 million, up 7% YoY, and adjusted earnings per share of $4.45, surpassing analyst expectations of $756 million and $3.65 EPS. Systems revenue surged 37% while software revenue fell 8%, and global services grew...
Commvault Shares Hit Two-Year Low After Below-Expectation Revenue Outlook
Commvault Systems saw its shares tumble more than 30% to a two‑year low after the data‑protection firm forecast fiscal 2026 fourth‑quarter revenue of $305‑$308 million, falling short of the $314 million analysts expected. The miss came despite a strong third‑quarter performance, with...
Ai2 Launches Family of Open-Source AI Developer Agents that Adapt to Any Codebase
The Allen Institute for AI unveiled Ai2 Open Coding Agents, a family of open‑source developer agents that can be customized to any codebase. The flagship model, SERA‑32B, solves over 55 % of SWE‑Bench Verified problems, while the smaller SERA‑8B reaches 29.4 %—far...
Databricks Reports Finds Surge in AI Agent Adoption Despite Governance Bottlenecks
Databricks’ 2026 State of AI Agents report shows multi‑agent workflow usage exploding 327% over four months, yet only 19% of surveyed enterprises have deployed agents at scale. The study, based on activity from over 20,000 customers—including 60% of the Fortune 500—highlights...
Swimlane Unleashes Agentic AI Fleet and Agent Builder for Cybersecurity
Swimlane unveiled its AI Agent workforce, branding the new Hero AI agents as native extensions of the Turbine platform. The agents claim to perform work equivalent to over 60,000 SOC analysts each day and can be dragged into low‑code playbooks via...
The Pillars of a Successful Artificial Intelligence Strategy
Digital workplace leaders must craft an AI strategy that starts with a clear vision aligned to business goals, identifies market drivers, and maps compliance and ethical risks. The strategy translates into an AI portfolio that prioritizes initiatives, balances ambition with...
Report: Databricks Raises $1.8B in Debt Financing
Databricks secured $1.8 billion in debt financing, including a $1.15 billion extension to its revolving credit facility and a delayed‑draw term loan. The new funding raises its total loan capacity to about $7.05 billion, following a $4 billion Series L equity round. The capital is...
Unstructured Data Forces a Rethink of Enterprise AI Platforms
Enterprises are hitting a scaling wall as unstructured data pipelines fail to meet the latency, throughput, and consistency demands of AI inference workloads. Hewlett Packard Enterprise (HPE) reports customers are pressing for end‑to‑end pipeline redesigns, including RDMA‑enabled data movement, to...
Inferact Launches with $150M in Funding to Commercialize vLLM
Inferact Inc. launched with a $150 million seed round that values the startup at $800 million. The company will commercialize the open‑source vLLM inference engine, known for its PagedAttention memory‑saving technique and quantization. Backed by Andreessen Horowitz, Lightspeed and Databricks’ VC arm,...
Searchlight Cyber Adds Ransomware Leak Site Visibility with Ransomware File Explorer
Searchlight Cyber introduced Ransomware File Explorer, a new feature in its Cerberus platform that provides searchable visibility into file‑tree data posted on ransomware leak sites. The tool indexes file‑tree metadata, enabling instant keyword searches without handling malicious archives. It helps...
Keyfactor and IBM Consulting Launch Joint Solution to Accelerate Post-Quantum Cryptography Readiness
Keyfactor and IBM Consulting have unveiled a joint solution that streamlines post‑quantum cryptography (PQC) readiness for enterprises. The offering blends Keyfactor’s automated cryptographic discovery, PKI lifecycle management, and digital signing with IBM Consulting’s cybersecurity governance, quantum‑safe delivery frameworks, and AI‑driven...
Yuki Launches with $6M in Funding to Help Businesses Manage Spiraling AI Data Costs
Yuki Technologies raised a $6 million seed round led by Hyperwise Ventures to launch its AI data‑cost optimization platform. The startup’s Yuki Fabric acts as a real‑time control layer for data warehouses such as Snowflake and BigQuery, automatically routing queries to...
Obsidian Security Targets Rising Tide of SaaS Integration Threats
Obsidian Security unveiled a new suite that provides end‑to‑end protection for SaaS‑to‑SaaS integrations, addressing a surge in supply‑chain attacks that exploit OAuth tokens and blind spots in traditional tools. The platform offers real‑time breach detection, visibility into unauthorized “shadow” connections,...
Silent Push Launches Traffic Origin to Expose the True Source of Obfuscated Web Traffic
Silent Push, a preemptive cyber‑defense startup, unveiled Traffic Origin, a solution that pinpoints the true upstream source of obfuscated web traffic such as residential proxies, VPNs, and bot farms. The platform delivers high‑confidence risk indicators, country‑connected data, and visual context...
Enterprise AI Adoption, Demystified: What Enterprises Learned Building with Google Cloud
Enterprise AI adoption has accelerated as confidence replaces complexity, according to a year‑long Google Cloud interview series. Leaders emphasized that existing development skills remain relevant, while new terminology often masks familiar concepts. Google’s platforms—especially GKE’s automated scaling and Cloud Run’s...
Twilio and AEG Bring Real-Time Personalization to Live Sports and Entertainment
Twilio has deepened its multi‑year partnership with AEG, extending its customer‑engagement platform to Crypto.com Arena, the LA Kings and the AXS ticketing system. The collaboration enables real‑time, data‑driven personalization of fan communications across SMS, email and in‑app channels. By integrating...
Nexxa.ai Raises $9M to Streamline the World’s Industrial Backbone with AI
Nexxa.ai announced a $9 million seed round led by Construct Capital, with participation from a16z and existing backers. The startup builds multi‑agent AI platforms that sit atop legacy engineering tools for heavy‑industry sectors such as rail, factories, and construction. Its Nitro...
Sumo Logic Targets Data Pipeline Blind Spots with New Snowflake and Databricks Tools
Sumo Logic announced two new applications for Snowflake and Databricks that enhance real‑time visibility into data pipelines. The Snowflake Logs App provides login analytics, query performance insights, and centralized log correlation, while the Databricks Audit App offers unified monitoring of...
Nightfall Expands Data Protection with AI Browser Security for Browsers, Endpoints and SaaS
Nightfall unveiled an AI Browser Security solution that protects browsers, endpoints, and SaaS applications from real‑time data theft driven by AI tools. The offering intercepts uploads, clipboard pastes, screenshots and other browser‑based actions that traditional DLP cannot see. Powered by...
Agentic Risk and Compliance Automation Startup RiskFront Raises $3.3M to Hunt Down Financial Fraudsters
Los Angeles‑based RiskFront has closed a $3.3 million pre‑seed round led by Lytical Ventures to accelerate its AI‑driven compliance platform, Airos. The system deploys three autonomous agents that handle due‑diligence research, transaction monitoring, and document analysis, generating audit trails for financial...
LexisNexis Unveils Global Launch of AI Work Automation for Legal Professionals
LexisNexis, the data and analytics arm of RELX, launched a global commercial preview of its Protégé AI assistant for legal and business professionals. The platform delivers pre‑built, configurable workflows that automate tasks such as drafting motions, contracts, redlining, and research,...
AiStrike Raises $7M to Expand Preemptive Cyber Defense for the AI Era
AiStrike announced a $7 million seed round led by Blumberg Capital to scale its AI‑native cyber‑defense platform. The company’s technology shifts security from reactive monitoring to preemptive actions that anticipate attacker tactics. Early adopters such as Sunrun and FedTec report over...
Datarails Raises $70M to Inject AI Smarts Into Excel-Based Finance
Datarails announced a $70 million Series C round, pushing its total funding above $175 million. The startup’s FinanceOS platform embeds AI directly into Excel, letting finance teams link data across ERP, CRM, and HR systems. Revenue surged more than 70 percent last year while...
AI Inference Startup Baseten Hits $5B Valuation in $300M Round Backed by Nvidia
Baseten Labs Inc., an AI inference infrastructure startup founded in 2019, announced a $300 million financing round that lifts its valuation to $5 billion. The round was co‑led by Institutional Venture Partners and CapitalG, with Nvidia contributing $150 million. Baseten’s platform streamlines deployment...
XBuild Raises $19M to Launch AI-Powered Residential Roofing Contract Estimation Product
XBuild announced a $19 million Series A round led by N47, with participation from Rackhouse Ventures and Andreessen Horowitz, to develop an AI‑driven residential roofing estimation platform. The system, dubbed Roofing Proposals, analyzes photos, measurements and regional pricing to generate instant, code‑compliant...
Harness Launches a ‘Human-Aware’ Site Reliability Engineering Agent
Harness Inc. unveiled AI Scribe, a “human‑aware” site reliability engineering agent that taps into team conversations on Slack, email and other channels to surface incident clues. The tool builds an explainable change graph linking feature flags, configuration updates and infrastructure changes,...
Tacnode Emerges From Stealth with a Data Infra Platform Tuned to AI Agents
Tacnode Inc. has emerged from stealth with a data‑infrastructure platform called Context Lake, designed to give autonomous AI agents a shared, up‑to‑date view of enterprise context. The system ingests live data, applies Semantic Operators, and supports millions of low‑latency retrievals...
HackerOne Launches Good Faith AI Research Safe Harbor to Protect Responsible AI Testing
HackerOne introduced the Good Faith AI Research Safe Harbor, a framework that grants legal protection to researchers testing AI systems in good faith. Building on its 2022 Gold Standard Safe Harbor for traditional software, the new program clarifies authorization, limits...
Legato Raises $7M to Corral In-Platform Vibe Coding with SaaS App AI Builder
Legato announced a $7 million seed round led by S Capital VC to scale its SaaS AI builder that lets business users create native platform plugins via natural‑language prompts. The Israeli startup positions its multi‑agent system as a low‑code "vibe‑coding" solution...
Reps Launches to Help Teams Train for AI-Powered Execution
Reps, an AI startup, launched a platform to make execution readiness measurable for enterprise teams. The tool records practice activities—screen captures, draft proposals, voice notes—and uses AI to analyze them, providing real‑time insight into how strategies are being prepared. Since...
Sophos Introduces Workspace Protection to Simplify Hybrid and Remote Work Security
Sophos Group launched Workspace Protection, a browser‑centric security service designed for hybrid and remote work. The offering combines a purpose‑built protected browser with Sophos ZTNA, DNS Protection and an email monitoring add‑on, all managed through the Sophos Central console. By...
Indirect Prompt Injection in Google Gemini Enabled Unauthorized Access to Meeting Data
Miggo Security uncovered an indirect prompt‑injection flaw in Google Gemini that leveraged calendar invite descriptions to bypass privacy controls and exfiltrate meeting data. By embedding a benign‑looking instruction, attackers could trigger Gemini to create a new event containing summaries of...
IBM’s Newest Consulting Service Pairs Human Experts with Digital Workers to Scale Enterprise AI
IBM announced a new consulting offering called IBM Enterprise Advantage, extending its internal AI‑powered delivery platform to external enterprises. The service pairs IBM’s seasoned consultants with a library of AI agents, generative models, and industry‑specific starter kits, enabling clients to...
Dell CIO on Moving Enterprise Transformation From Pilots to Scale
Dell Technologies’ chief information officer Doug Schmitt says enterprises must move beyond scattered pilots and adopt platform‑centric initiatives that can be scaled across the organization. He emphasizes narrowing project portfolios, establishing clear data ownership, and accelerating AI use cases to...
Vast Positions Its AI Operating System for Continuous, Data-Driven AI
Vast Data is launching an AI operating system that unifies data services across cloud, on‑premises and edge, enabling compute‑near‑data processing. The platform’s disaggregated shared‑everything (DASE) architecture decouples storage throughput from GPU count, addressing the top scaling bottleneck identified by theCUBE...
Fetch.ai Launches FetchCoder V2 to Help Developers Ship Autonomous Agents
Fetch.ai unveiled FetchCoder V2, an AI‑powered coding assistant designed specifically for building autonomous software agents. The tool operates spec‑driven, letting developers describe desired functionality before generating and validating code. It embeds safety mechanisms such as command blocking, audit trails, and...
Box Unlocks Agentic Data Extraction to Help Companies Dig up Insights Faster
Box announced the general availability of Box Extract, an AI‑driven data‑extraction service that taps third‑party large language models such as OpenAI’s GPT‑5.2, Google Gemini 3 and Anthropic Claude Opus 4.5. The platform offers two built‑in agents—Standard for rapid, cost‑effective capture and Enhanced for...