Smarte Carte Acquires Lost and Found Software

Why It Matters

The acquisition equips Smarte Carte with scalable software to streamline lost‑item handling, improving efficiency and opening new revenue streams across its global network.

Key Takeaways

• Acquisition adds SaaS lost‑and‑found platform
• Enhances Smarte Carte's locker management capabilities
• Leverages cloud tech for faster item reconciliation
• Potential cross‑sell to existing retail partners
• Boosts data insights for customer service

Pulse Analysis

Smarte Carte, known for its ubiquitous lockers in airports, gyms and entertainment venues, has long relied on physical infrastructure to generate revenue. Backed by private‑equity firm 3i, the company has been pursuing a digital pivot to stay competitive as consumers expect seamless, contactless experiences. The purchase of Lost and Found Software marks a strategic shift, adding a cloud‑native solution that can be deployed across Smarte Carte’s extensive footprint without heavy hardware upgrades.

Lost and Found Software’s platform centralises the entire lifecycle of misplaced items, from intake scanning to automated matching with owners via SMS or email, and orchestrates return logistics. Its API‑first architecture enables easy integration with existing point‑of‑sale and kiosk systems, reducing manual processing time and error rates. For operators, this translates into lower labour costs, faster resolution for customers, and valuable data on item trends that can inform inventory and security decisions.

Industry analysts view the move as part of a broader trend where traditional equipment providers are augmenting their offerings with SaaS tools to create recurring revenue models. By embedding lost‑and‑found capabilities, Smarte Carte can differentiate its lockers as smart hubs, attract new B2B contracts, and leverage analytics to enhance user experience. The acquisition positions the company to capture growth in the contactless services market while delivering measurable operational efficiencies for its partners.

Deal Summary

Smarte Carte, backed by private equity firm 3i, announced the acquisition of Lost and Found Software, a cloud-based platform that streamlines item intake, matching, customer communication, and return fulfillment. The deal expands Smarte Carte’s service offering in the lost‑and‑found management space. Financial terms were not disclosed.