Dynatrace Perform 2026 - How Two Organizations Transformed Business Observability Into Strategic Advantage

Why It Matters

Shifting observability from pure availability to customer‑centric metrics drives revenue, reduces compliance risk, and builds lasting trust, making it a core business capability.

Key Takeaways

• Agos raised digital signature success from 65% to 95%.
• Completion time fell from 42 seconds to 12 seconds.
• Unified Dynatrace dashboards align IT, business, and compliance.
• FreedomPay’s shared dashboard builds merchant trust via transparent metrics.
• Observability shifts from uptime to customer‑experience outcomes.

Pulse Analysis

The rise of digital services has exposed the limits of traditional IT monitoring, which often stops at confirming that servers are up. Modern enterprises now demand insight into the actual user journey, turning raw telemetry into business‑grade evidence. By integrating observability into the decision‑making loop, companies can pinpoint friction points, quantify their impact, and align technical teams with revenue goals, a trend that is reshaping performance management across sectors.

Agos Ducato’s transformation illustrates the power of end‑to‑end instrumentation. By mapping every step of the loan‑application process, the firm identified micro‑glitches that eroded conversion rates. The resulting dashboards, refreshed daily for senior leadership, delivered a 30‑point lift in digital‑signature success and a 70% reduction in completion time, while also automating three of seven DORA compliance data points. Extending Dynatrace agents to legacy mainframes further unified monitoring across disparate environments, delivering cost‑effective scalability without sacrificing insight.

FreedomPay took a customer‑first approach by co‑creating a shared performance portal with its merchants. Translating technical metrics into merchant‑friendly language eliminated information asymmetry, enabling partners to see real‑time latency, database calls, and transaction health. This transparency not only deepened trust but also allowed FreedomPay to intervene before outages affected end users, protecting revenue streams and brand reputation. Together, these case studies underscore that observability, when tied to business outcomes, becomes an organizational capability that fuels growth, compliance, and competitive advantage.