EPLDT Group Powers Enterprise Transformation, Customer-Centric Innovation with CSG

Why It Matters

The collaboration gives ePLDT a scalable, customer‑centric toolkit that can boost revenue and deepen enterprise relationships, while positioning CSG as a key enabler of APAC digital infrastructure growth.

Key Takeaways

• ePLDT adopts CSG Quote & Order to accelerate enterprise activation
• CSG Encompass streamlines multi‑cloud, AI and cybersecurity service bundles
• Partnership targets higher customer lifetime value and recurring revenue
• Strengthens CSG’s foothold in the fast‑growing APAC market

Pulse Analysis

The Philippines’ telecom landscape is undergoing a rapid shift from consumer‑centric services to enterprise‑grade digital infrastructure. PLDT’s ePLDT, backed by its data‑center arm VITRO, is capitalising on this trend by expanding beyond traditional connectivity into managed cloud, AI, and cybersecurity solutions. However, delivering such a broad portfolio to large corporates demands a unified front‑office system that can handle complex ordering, provisioning, and billing without friction.

CSG’s Quote & Order and Encompass platforms provide exactly that capability. Built as cloud‑native SaaS, they automate quote generation, contract management and invoicing, reducing order‑to‑cash cycles from weeks to days. For ePLDT, this translates into faster time‑to‑value for customers, lower operational overhead, and the ability to bundle services—such as multi‑cloud, data‑center space, and security—into single, easy‑to‑understand contracts. The technology also equips sales teams with real‑time analytics, helping them upsell and cross‑sell while preserving margin.

Strategically, the alliance signals a broader move by APAC telcos to partner with specialised software vendors rather than build bespoke systems in‑house. CSG, with a 20‑year relationship with PLDT, leverages this partnership to deepen its presence in a region where enterprise ICT spend is projected to outpace global averages. For ePLDT, the enhanced digital backbone not only strengthens its competitive edge against regional rivals but also positions it as a preferred digital‑transformation partner for enterprises seeking a single, streamlined provider for connectivity, cloud, and security services.