CJ Gustafson

CJ Gustafson

Creator
0 followers

I tweet about financial metrics and business models | Startup CFO | Opinions are my own, not investment advice

CFOs Must Plan Their Exit Before M&A Closes
SocialMar 30, 2026

CFOs Must Plan Their Exit Before M&A Closes

Congrats, a sale is imminent. While it ain't real until the check clears, as Mozart used to say, let's talk about what happens to you personally when the deal goes through. In 8 out of 10 acquisitions, the CFO gets...

By CJ Gustafson
Boston FP&A Managers Wanted for Top Tech CFO Projects
SocialMar 26, 2026

Boston FP&A Managers Wanted for Top Tech CFO Projects

🚨 Attention Boston network Mostly Talent is working on retained searches for BOSTON based FP&A Managers / Senior Managers These are roles where you get to collaborate directly with top tech CFOs and shape the direction of the org. Passively...

By CJ Gustafson
Navan, Perk, Ramp Overt
SocialMar 20, 2026

Navan, Perk, Ramp Overt

It's the wild west when it comes to travel. So many companies, regardless of size and stage, still let employees book directly on the web. But when it comes to travel management systems, Ramp has made massive strides for companies...

By CJ Gustafson
Build Free Net Retention Cohort Model with Claude & Excel
SocialMar 12, 2026

Build Free Net Retention Cohort Model with Claude & Excel

How to Build a Net Retention Cohort Model Using Claude + Excel 👀 I took a messy revenue export - 80 customers, three years of data, segment labels that look like five different people entered them - and built a...

By CJ Gustafson
Finance Lessons From Disney+ Launch: Forecast, Retention, Board Clarity
SocialMar 11, 2026

Finance Lessons From Disney+ Launch: Forecast, Retention, Board Clarity

The surprisingly true story of launching Disney+ (as told by their finance team) 👇 Here are 5 lessons that stuck with me. 1. Even a beloved brand doesn't make the forecast easier 2. A good launch number can hide a...

By CJ Gustafson
CFO Guide: Guardrails for Secondary Tender Offers
SocialFeb 25, 2026

CFO Guide: Guardrails for Secondary Tender Offers

How much money is too much money for employees to take out in a secondary? What are the appropriate guard rails to run a tender offer as a CFO? And is the rise of SPVs helping or hurting the reputation...

By CJ Gustafson
Spot the #1 Sign Management Lacks Business Command
SocialFeb 13, 2026

Spot the #1 Sign Management Lacks Business Command

What’s the #1 tell that a management team doesn’t actually have command of their business? I spoke with Paul Stansik , an operating partner at ParkerGale Capital , about the relationship between boards and their portfolio companies. Paul works on...

By CJ Gustafson
Mid‑Size SaaS Growth Re‑Accelerates, Rule‑40 Slips, NDR Returns
SocialFeb 13, 2026

Mid‑Size SaaS Growth Re‑Accelerates, Rule‑40 Slips, NDR Returns

The latest Private Company SaaS Benchmarks are here. How did 2025 finish? TL;DR: 1) Growth is (somewhat) re-accelerating between $5M–$50M ARR 2) Rule of 40 is sad between $5M–$25M ARR 3) NDR is making a quiet comeback For the full...

By CJ Gustafson
Decoding RevTech: CFOs, Growth, and AI FOMO
SocialFeb 6, 2026

Decoding RevTech: CFOs, Growth, and AI FOMO

Today, the only companies getting headlines are tripling year on year. The landscape is ripe with talk of startup vs. incumbent. AI FOMO is real. And… what the heck is RevTech? Join me Monday on Run The Numbers as I...

By CJ Gustafson
Unmasking EBITDA: From 1970s Cable to AI Era
SocialJan 31, 2026

Unmasking EBITDA: From 1970s Cable to AI Era

EBITDA: the most quoted metric in finance… and the least understood. So we decided to make a mini documentary on its origins… yea, seriously. In our new segment, A CFO Explains, producer Ben Hillman and I try to “adjust” our...

By CJ Gustafson
Intercom's AI Pivot Redefines SaaS Economics
SocialJan 28, 2026

Intercom's AI Pivot Redefines SaaS Economics

Intercom has pivoted from traditional SaaS to AI better than any company I can think of. I spoke to the CFO behind the customer support juggernaut, and the outcome based product Finn. Dan Griggs is mastering the new economics of...

By CJ Gustafson
Customer Success Compensation Lacks True Variable Incentives
SocialJan 27, 2026

Customer Success Compensation Lacks True Variable Incentives

How are Customer Success team's incentivized? Despite WHERE we tend to put CS on the P&L, they are NOT paid like sales I surveyed 132 companies on their CS compensation structures. And the VAST majority of CSMs are on plans...

By CJ Gustafson
Customer Success Benchmarks: Pay, Staffing, and P&L Guidance
SocialJan 25, 2026

Customer Success Benchmarks: Pay, Staffing, and P&L Guidance

“How the hell do I plan for customer success?” -How should I pay the CS team? -Where should it go on the P&L? -What ratio should I use to staff it? -How big should the team be? Here are the...

By CJ Gustafson
Most Marketplaces Charge Sellers, Many Double Fees
SocialJan 20, 2026

Most Marketplaces Charge Sellers, Many Double Fees

How much do the top marketplace businesses take per transaction? Some charge more than you’d think… “Take rate” is a function of: Purchase frequency × ticket size × platform labor intensity The more work you do, the more juice you...

By CJ Gustafson
CJ Gustafson | Pulse