Recent Posts
Social•Jan 7, 2026
Speed Replaces Moats: Gaps Define Today's Leaders
There are no moats anymore. Yesterday's product moats are today's Claude prompts. There are only current gaps, headstarts, and leaders and laggers. And there is speed. No one can rest on their laurels. Act accordingly.
By Des Traynor
Social•Jan 5, 2026
Fin.ai Boosts Resolution Rate and Customer Happiness
This is a wonderful example by Len from Podia of what it means to adopt @Fin_ai: 🟢 64% resolution rate 🟢 much happier customers (see the screenshots) 🟢 much happier team It's win-win-win. It's 2026, It's time for you too. → Fin .ai...
By Des Traynor
Social•Dec 24, 2025
Surprised Okta Skipped Their Year‑In‑Review
I’m actually surprised Okta didn’t do a “your year wrapped” https://t.co/EqJOiQsIGv
By Des Traynor
Social•Dec 22, 2025
AI-Powered Fin Platform Unveils New CX and Topic Tools
We're sharing some product updates in a fun new casual style these days, hear from Brian , Christine , and Dawn P. Here's the key feature callouts CX Score - AI tells you what your customers are *actually experiencing* (1:30)...
By Des Traynor
Social•Dec 17, 2025
Stop Waiting for Perfect AI—Just Start Building
Waiting for LLMs to become ~perfect in the AI era is like waiting for AJAX/CSS to work perfectly in every browser during in the Web 2.0 era; it never did and that didn't matter. Stop waiting, start building.
By Des Traynor
Social•Dec 11, 2025
Free Startup Essentials Bundle From Top Tech Partners
Startups: We've partnered with our friends at @stripe, @elevenlabsio, @attio @linear @meetgranola @asana @Lovable and 25 other great companies to build a monster bundle of all every product a startup needs for FREE. ...
By Des Traynor
Social•Dec 8, 2025
Fin Voice Shows Realtime API Driving Enterprise Value
The team at OpenAI releases a great report showing what products are getting adoption in the enterprise, what’s delivering the most value, and what distinguishes the leaders from the rest. The first case study is none other than Fin -...
By Des Traynor
Social•Dec 1, 2025
DIY Internal Tools Are Costly, Risky, and Inefficient
The idea that we’ll vibe-code clones of internal tools and stop buying software is overstated, for now Building/PMing/testing/maintaining your own CRM/Notion/Linear needs at least 1 full-time engineer It’s risky, worse, costly, and reduces engineering capacity, and for what?
By Des Traynor
Social•Nov 19, 2025
AI Era Product Strategy: London Meetup with Attio & Granola
🚨London🚨 We're hosting a @Fin_ai x @attio x @meetgranola meetup next week It's me, @nicolasosharp (CEO, Attio) and @VasZhovner (CTO, Granola) discussing Product Strategy in the AI Era. When: Wednesday, November 26, 6pm Where: Mindspace, Shoreditch Link in comments
By Des Traynor
Social•Nov 19, 2025
Navigating Product Strategy in the AI Era
London: We're doing a Fin x Attio x Granola meet up next week! I'll be joined on stage by Nicolas Sharp (CEO, Attio) and Vas Zhovner (CTO, Granola) and we'll be discussing Product Strategy in the AI Era. Details Wednesday,...
By Des Traynor
Social•Nov 17, 2025
Meet AI Leaders in Amsterdam—Fin’s Top Customers
Come say Hi in Amsterdam, this will be an exceptional event with a load of likeminded AI forward companies (the majority of whom are great Fin customers)
By Des Traynor
Social•Nov 13, 2025
Rationalisation Kills Innovation—Burn the Ships
Rationalisation is a meat-grinder to innovation. It takes a breakthrough idea, applies yesterday’s thinking (market is too small, no one is asking for it, bigger existing opportunies), and in the end it dilutes, delays, and destroys innovation. So, yes, Burn the...
By Des Traynor
Social•Nov 11, 2025
Legacy Products Unionize, Battling Lawyers Over Rate Limits
Great piece by @ByrneHobart on how legacy products are behaving like a union. This explains soo much of what I see the legacy incumbents doing, fighting product battles with lawyers and rate limits, vs product. article https://t.co/60C6EUFTxr https://t.co/cjy6Tc1v2P
By Des Traynor