Free AI Startup Pack Delivers $500K Value From 54 Companies
🚨Attention startups🚨 We're re-launching our AI Startup pack today with 54 great companies offering you $500K in value This is every product a startup needs, free. Examples: @meetgranola, @Cloudflare, @MiroHQ, @Replit, @Superhuman, @posthog, @Snowflake, @linear +many more
Building the Future: Seamless Customer Agent Experience
It's been a while since we've done one of these. The Customer Agent is the future of our space; a single seamless agent who knows everything about both your business, and your customers. It makes perfect experiences possible. That...
Every SaaS Business Has a Viable Path Forward.
Big @intercom & @Fin_ai update with numbers from @eoghan There is a way forward for every SaaS business...you just might not like it. Read on...👇
Stop Automating Tasks that No Longer Matter
A big failure pattern in the Web 2.0 era was making it extremely easy to do things that sadly no one wanted to do. A big failure pattern in the AI era is automating entire processes+workflows that actually no longer...
Paper Now Lets AI Agents Edit HTML Directly
The evolution of @paper is incredible to watch. The team has a very grounded perspective of how software actually gets built these days, and are shipping all the important pieces of glue that most AI design tools miss.
Start AI Support Early to Scale Customer Experience
A lot of people think Fin is only necessary when you're "at scale" and until that point you should do your own support. I understand the thinking, but it misses out of what your customer's experience is. The reality is...
Fin Automates Refunds, Upgrades, and More—No Human Needed
One thing most people don't realise about Fin: Fin fully resolves complex queries (refunds, amendments, upgrades etc) end to end, no humans needed. Example: it can discuss a refund with a customer, calculate if it is eligible according to the...
Fin AI Adds Auto-Docs, Visual Answers, Integration Alerts
Some great new @Fin_ai features just launched Fin will now: 1. manage your docs for you, based on what it sees your team saying. 2. share useful images/gifs in answers to your customers. 3. highlight missing integrations + data that would...
Fin Automates Docs: Writes, Updates, and Learns
Fin will now literally manage your docs for you - it'll let you know what's wrong, out of date, duplicated, or missing. It'll also write the docs for you too. All you need to do is approve the changes and...
Early AI Adoption Gives Competitive Edge in Customer Service
The 2026 Customer Service Trends Report is out. Every year we interview over 2,000 CS leaders to discuss what's happening in AI & Customer Service, and publish a full 50 page report of everything we've learned. 4 Key ideas for...
AI-Powered Content Suggestions Keep Docs Fresh Automatically
Support teams have always found it incredibly hard to keep docs/help centres up to date with policy & product changes, but it's more important now than ever before. Docs are load-bearing infrastructure in the AI era. Hence one of my...
Building Reliable AI Requires a New Empirical Playbook
I had a wide ranging chat with Eléonore about Intercom , Fin , and a variety of topics * Why did we need to drop everything and run to AI immediately, and do so regardless of the cost. * Building...
Rethink Support: Metrics, Structure, and AI-Driven Roles
Patrick McKenzie is one of the sharpest thinkers in the game, 6 years at Stripe where he remains a Strategic Advisor, and he is also a former Customer Support rep. We spoke about * customer support not as a cost...
Speed Replaces Moats: Gaps Define Today's Leaders
There are no moats anymore. Yesterday's product moats are today's Claude prompts. There are only current gaps, headstarts, and leaders and laggers. And there is speed. No one can rest on their laurels. Act accordingly.
Fin.ai Boosts Resolution Rate and Customer Happiness
This is a wonderful example by Len from Podia of what it means to adopt @Fin_ai: 🟢 64% resolution rate 🟢 much happier customers (see the screenshots) 🟢 much happier team It's win-win-win. It's 2026, It's time for you too. → Fin .ai...
Surprised Okta Skipped Their Year‑In‑Review
I’m actually surprised Okta didn’t do a “your year wrapped” https://t.co/EqJOiQsIGv
AI-Powered Fin Platform Unveils New CX and Topic Tools
We're sharing some product updates in a fun new casual style these days, hear from Brian , Christine , and Dawn P. Here's the key feature callouts CX Score - AI tells you what your customers are *actually experiencing* (1:30)...
Stop Waiting for Perfect AI—Just Start Building
Waiting for LLMs to become ~perfect in the AI era is like waiting for AJAX/CSS to work perfectly in every browser during in the Web 2.0 era; it never did and that didn't matter. Stop waiting, start building.
Free Startup Essentials Bundle From Top Tech Partners
Startups: We've partnered with our friends at @stripe, @elevenlabsio, @attio @linear @meetgranola @asana @Lovable and 25 other great companies to build a monster bundle of all every product a startup needs for FREE. ...
Fin Voice Shows Realtime API Driving Enterprise Value
The team at OpenAI releases a great report showing what products are getting adoption in the enterprise, what’s delivering the most value, and what distinguishes the leaders from the rest. The first case study is none other than Fin -...
DIY Internal Tools Are Costly, Risky, and Inefficient
The idea that we’ll vibe-code clones of internal tools and stop buying software is overstated, for now Building/PMing/testing/maintaining your own CRM/Notion/Linear needs at least 1 full-time engineer It’s risky, worse, costly, and reduces engineering capacity, and for what?
AI Era Product Strategy: London Meetup with Attio & Granola
🚨London🚨 We're hosting a @Fin_ai x @attio x @meetgranola meetup next week It's me, @nicolasosharp (CEO, Attio) and @VasZhovner (CTO, Granola) discussing Product Strategy in the AI Era. When: Wednesday, November 26, 6pm Where: Mindspace, Shoreditch Link in comments
Navigating Product Strategy in the AI Era
London: We're doing a Fin x Attio x Granola meet up next week! I'll be joined on stage by Nicolas Sharp (CEO, Attio) and Vas Zhovner (CTO, Granola) and we'll be discussing Product Strategy in the AI Era. Details Wednesday,...
Meet AI Leaders in Amsterdam—Fin’s Top Customers
Come say Hi in Amsterdam, this will be an exceptional event with a load of likeminded AI forward companies (the majority of whom are great Fin customers)
Rationalisation Kills Innovation—Burn the Ships
Rationalisation is a meat-grinder to innovation. It takes a breakthrough idea, applies yesterday’s thinking (market is too small, no one is asking for it, bigger existing opportunies), and in the end it dilutes, delays, and destroys innovation. So, yes, Burn the...
Legacy Products Unionize, Battling Lawyers Over Rate Limits
Great piece by @ByrneHobart on how legacy products are behaving like a union. This explains soo much of what I see the legacy incumbents doing, fighting product battles with lawyers and rate limits, vs product. article https://t.co/60C6EUFTxr https://t.co/cjy6Tc1v2P
Master AI Transformation and Agent Building at Web Summit
Tomorrow I'm speaking twice (in the space of just 90 mins 💅🏻) at Web Summit . Talk 1: Becoming an AI Company, 10:35am, Stage 5. (this is largely about transitioning a business from one world to the next, if you're...
Even Serious B2B Benefits From Simple Link Integration
For years @patrickc + @collision told me "You should add @link, it'll increase your conversion rate" I always figured Link was only useful for consumer-y impulse buys, not Serious Business Stuff™️ But...TL;DR: we added @link and it increased our conversion rate. Lesson...
Fin.ai Powers 50K Monthly Tickets, Exceeding Expectations
ZayZoon handle 50,000 tickets a month with Fin.ai And in their words “it’s out-performing our wildest dreams” If you, too, would like to use AI handle an insanely large amount of work, then DM me and we’ll get you setup.
Join Exclusive AI Panel at Web Summit – Limited Seats
If you're at @WebSummit next week, we're hosting a @Fin_ai x @glean x @heyjasperai where I'll be hosting a discussion with @jainarvind(CEO, Glean) and @timyoung (CEO, Jasper) Places are ~limited, so sign up soon. https://t.co/f241bCjnS2
I’m Unable to View the Content at that Link.
https://t.co/fvWHAkZXNd
AI Will Collapse Product Boundaries Into Unified Customer Agent
AI is making everything look the same. Everything is trending towards a big text box asking "What do you want to do?" It won't be obvious how to respect our made-up product boundaries for users. For example why is "Show...
From SaaS to AI: Keynote Tour & Meetups
Just finished keynoting at Canvas by Miro . My talk was all about transforming your company from SaaS to AI, and what a great crowd both IRL and online. Thanks to Andrey for the invite My next few events (if...
Designers Coding Their Own UI Speeds Product Cycles
3 big AI improvements to quality & quantity of design at @intercom, @Fin_ai 1. All designers ship code - fixing not filing bugs, improving product UX 2. Vibe coding the roadmap - see the future and accelerate design cycles 3. Owning the frontend...
Re‑imagining the SDLC for a Post‑AI World
Tomorrow in New York I'll be speaking at Canvas( Miro 's massive customer event) on AI Transformation and how to re-imagine your SDLC (software development lifecycle) for a post-AI World. (example slide included) Yes it will be recorded & live...
