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Jason Fried

Jason Fried

Creator
1 followers

Started & runs 37signals (makers of Basecamp, HEY, and ONCE). Non-serial entrepreneur, serial author. DM or email me at jason@hey.com.

Recent Posts

Exceptional Service Beats Product Features Every Time
Social•Feb 18, 2026

Exceptional Service Beats Product Features Every Time

Some of my favorite customer testimonials aren't about our products, they're about our customer service. This morning: "I must say, the technology world is woefully unprepared to provide adequate customer service. I'm truly blown away that you took the time to walk me through this process. For someone like me, who is a tech novice, exceptional customer service is a game-changer. I would recommend Basecamp to anybody who needs the service you provide."

By Jason Fried
Choose the Letter: Prioritize Product Over Business Wrapper
Social•Feb 16, 2026

Choose the Letter: Prioritize Product Over Business Wrapper

Are you an envelope entrepreneur or a letter entrepreneur? Someone who's about the container, the business on the outside, or someone who's more focused on the letter, the product inside? You can be both, but I think most are definitely one or...

By Jason Fried
Instant AI-Powered Resume Personalization with Haiku – Free Testers Wanted
Social•Feb 11, 2026

Instant AI-Powered Resume Personalization with Haiku – Free Testers Wanted

My fellow job seekers, listen up! I've been quietly working on a killer app to make resume personalization as easy as possible. It's called Haiku. Upload your resume and search for jobs. The chrome extension follows you around as you...

By Jason Fried
Entrepreneurs Often Run Jobs, Not Independent Businesses
Social•Jan 25, 2026

Entrepreneurs Often Run Jobs, Not Independent Businesses

Many entrepreneurs think they’re independent simply by starting their own business, but if you have a complex cap table, a bank loan that’s always on your mind, or silent (or loud) partners who see things different ways, there’s a very...

By Jason Fried
Customers Ask for Features You Already Offer
Social•Jan 23, 2026

Customers Ask for Features You Already Offer

One of the best reasons to talk to customers regularly is to hear their feature requests for features you already have. Yes, YOU know it exists. YOU know where it is. YOU know your product has it. YOU know how to...

By Jason Fried
Fizzy’s Whimsical Simplicity Revives Boring Business Software
Social•Jan 21, 2026

Fizzy’s Whimsical Simplicity Revives Boring Business Software

"...what I noticed within seconds of trying Fizzy was the absence of overwhelming menus, buried options, and integrations I never asked for. At the same time, I was struck by the presence of a distinctive design and sense of whimsy...

By Jason Fried
Personal Email Replies Keep Customers Engaged, No AI Needed
Social•Jan 21, 2026

Personal Email Replies Keep Customers Engaged, No AI Needed

Today my day is responding to nearly 200 customer emails. My direct email is in Basecamp for all customers to see, so occasionally when I send product announcements I get a lot of emails back. No assistant, no AI — just...

By Jason Fried

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