Jim Marous

Jim Marous

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Publisher of the Digital Banking Report and host of the Banking Transformed podcast; leading voice on customer experience and digital transformation [cite: 1, 4].

A $300 Ring Reveals Banking’s Digital Future
SocialApr 15, 2026

A $300 Ring Reveals Banking’s Digital Future

[New Episode] What a $300 Ring Taught Me About the Future of Banking. Watch the latest episode: https://t.co/P54LuzdywH https://t.co/jnoxMVRrG2

By Jim Marous
Bank Branches Aren’t Dying—Most Won’t Survive
SocialApr 15, 2026

Bank Branches Aren’t Dying—Most Won’t Survive

[New Episode] Bank Branches Aren’t Dying — But Most Won’t Survive. Watch the latest episode now: https://t.co/Lg9jRpKff4 https://t.co/BFrHaiRtC1

By Jim Marous
Strong Data and Trust Are Foundations for AI Success
SocialApr 13, 2026

Strong Data and Trust Are Foundations for AI Success

You can’t build great AI experiences on poor data or weak trust. The foundation matters as much as the technology itself. https://t.co/m2GGjPFxiq

By Jim Marous
Branch Investments Risk Neglecting Digital & Data Insights
SocialApr 12, 2026

Branch Investments Risk Neglecting Digital & Data Insights

Strategy is about choices. If you’re investing in branches, what are you not funding? Digital capabilities and data-driven insights can’t take a back seat. Learn more in the 2026 Retail Banking Trends and Priorities report: https://t.co/gNGFxphUMy https://t.co/vvFtIeojBQ

By Jim Marous
AI Will Elevate, Not Replace, the Future Workforce
SocialApr 10, 2026

AI Will Elevate, Not Replace, the Future Workforce

The future workforce won’t be replaced by AI. It will be elevated by it. As repetitive tasks are automated, employees can focus on innovation, strategy, and delivering better experiences. https://t.co/AWnHGNmOyJ

By Jim Marous
Legacy Thinking Stalls Banking’s Digital Transformation
SocialApr 9, 2026

Legacy Thinking Stalls Banking’s Digital Transformation

Legacy thinking is the biggest barrier to digital success. What worked 20 years ago won’t drive results today. Leaders must be willing to rethink how banking gets done. https://t.co/Po6hCNKTEE

By Jim Marous
Cognitive Banking Turns Data Into Customer‑Centric Action
SocialApr 7, 2026

Cognitive Banking Turns Data Into Customer‑Centric Action

Every interaction, every transaction, every data point is a chance to strengthen the relationship. Cognitive banking turns information into action that benefits the customer. https://t.co/bGdZflZTpM

By Jim Marous
Hybrid Innovation Fuels Continuous Improvement Over Perfect Plans
SocialApr 7, 2026

Hybrid Innovation Fuels Continuous Improvement Over Perfect Plans

Too many institutions wait for perfect transformation plans. The reality is progress comes from continuous improvement. In this episode, I explain why hybrid innovation is the key to moving forward. Watch the full video: https://t.co/3EzvLwQdvE https://t.co/B7xXQ0O58C

By Jim Marous
Banking's Future Belongs to Non‑bank Platforms
SocialApr 6, 2026

Banking's Future Belongs to Non‑bank Platforms

The future of banking isn’t just banks. It’s the companies that can manage money, offer services, and integrate financial solutions directly into everyday experiences. https://t.co/qb906qDgnl

By Jim Marous
Full‑Lifecycle Engagement Drives Modern Banking Profitability
SocialApr 5, 2026

Full‑Lifecycle Engagement Drives Modern Banking Profitability

Full lifecycle engagement and insight-driven value are no longer optional. They are the keys to profitability in modern banking. Learn more strategies in The Power of Primacy. Download it free here: https://t.co/k3GpJ9wvLy https://t.co/C2V8XNaH3c

By Jim Marous
Payments Innovation Accelerates: Two Decades of Digital Insight
SocialApr 3, 2026

Payments Innovation Accelerates: Two Decades of Digital Insight

Innovation in payments is accelerating at an unprecedented pace. In this re-release of our episode with Rich Clow from @BankofAmerica, he shares insights from more than two decades at the forefront of digital payments transformation. Watch the full episode: https://t.co/nTriooD0iX

By Jim Marous
Integrate AI Into Banking Operations for Competitive Edge
SocialApr 1, 2026

Integrate AI Into Banking Operations for Competitive Edge

AI is no longer a “test and learn” exercise. Those who integrate it into live operations will set the pace for competitive advantage in banking. https://t.co/9jfjXgRP2i

By Jim Marous
Digital Upgrades on Broken Cores Guarantee Failure, Not Transformation
SocialMar 31, 2026

Digital Upgrades on Broken Cores Guarantee Failure, Not Transformation

many banks are building sleek digital experiences on top of broken core systems. That’s a recipe for failure, not transformation. Watch the full episode now: https://t.co/BQNDlxuwMR https://t.co/zpEHfYUGzi

By Jim Marous
Fintech Parity Levels the Playing Field for Small Banks
SocialMar 31, 2026

Fintech Parity Levels the Playing Field for Small Banks

The playing field is shifting. Smaller banks and credit unions now have access to the same innovation through solution providers and fintech partners. That changes everything. https://t.co/cBR5eKzmzK

By Jim Marous