Recent Posts
Social•Feb 13, 2026
Half of Banking Leaders' Skills Will Vanish—Learn Continuously
Nearly half of the skills banking leaders rely on today will be obsolete within five years. Continuous learning is no longer optional. It is the most critical leadership skill. Watch the full episode: https://t.co/niO7fXOQML https://t.co/oNvJXTcWkz
By Jim Marous
Social•Feb 12, 2026
Unify Systems, Consolidate Vendors, Make AI Measurable
The next phase of growth requires unifying systems, consolidating vendors, and finally making AI deliver measurable results. We explore how with Benjamin Conant, Chief Product Officer at @alkamitech and Co-Founder of @Mantl_tech. Watch the full episode: https://t.co/Jamreeb077 https://t.co/pwP81bugEI
By Jim Marous
Social•Feb 12, 2026
Tech Stack and Agile Leadership Drive Banking Performance
A strong tech stack supported by change-ready leadership is essential for improved performance in today’s banking environment. Access the free report: https://t.co/0wah7wPuXN https://t.co/afm9zdd3tL
By Jim Marous
Social•Feb 10, 2026
Credit Access Remains Lifeline for 40% Struggling Consumers
Check out the panel hosted by @CreditOneBank, where we discussed how access to credit is a financial lifeline, especially given that 40% of consumers have trouble obtaining credit from traditional banking organizations. #financialhealth #financialwellness #creditcards #ad https://t.co/lMc0qdw4Uj
By Jim Marous
Social•Feb 8, 2026
Gen Z to Dominate Wealth by 2035; Banks Lag
By 2035, Gen Z will be the largest and wealthiest generation. Yet most banks still struggle to earn their trust and loyalty. Let’s unpack new Banking in Focus research with Carrie Stapp from Primax. Watch the full video: https://t.co/HZQVk7pNbC https://t.co/ER895Ye8b7
By Jim Marous
Social•Feb 7, 2026
Tailored Financial Services Beat Generic Products
Generic financial products cannot compete with services built around personal goals and risk tolerance. https://t.co/IHsIQ2xloC
By Jim Marous
Social•Feb 6, 2026
Banks' Balance Sheets Threatened by Stablecoins, AI Agents
Banking leaders know disruption is coming. What they don’t realize is how much of their balance sheet is already at risk from stablecoins, AI agents, and new platforms. We discuss this with Mike Abbott from @Accenture. Watch the full episode:...
By Jim Marous
Social•Feb 5, 2026
Retail Banking Moves From Transactions to Relationship‑Focused Experiences
Retail banking is shifting from transactions to relationships. Institutions must get creative with video banking, mobile advisors, and advisory focused branches. Download the free report today: https://t.co/08DiNXh0DA https://t.co/zoyyvBHf0s
By Jim Marous
Social•Feb 5, 2026
200 Trillion Dollars of Bank Deposits and Loans at Risk
[New Episode] Why $200 Trillion in Bank Deposits and Loans Are Now at Risk. With Michael Abbot, Global Banking Lead at @Accenture. Watch the latest episode now: https://t.co/EmxczOgUeq https://t.co/IM4ZiSTiPp
By Jim Marous
Social•Feb 4, 2026
Personalized Banking at Scale Will Dominate the Future
The future of banking belongs to institutions that personalize at scale across the entire customer journey. https://t.co/xopg1mbn5M
By Jim Marous
Social•Feb 2, 2026
Tailor Your Branch Strategy to Your Identity
Branch strategy cannot be copied from another institution. It must be defined by who you are as a company and who you serve. https://t.co/O3hS87zXrw
By Jim Marous
Social•Jan 31, 2026
Banks Must Embrace Risk to Stay Competitive
Good marketing requires risk. If your bank refuses to take risks, it cannot evolve or compete in today’s environment. https://t.co/Tmpk1Ux8lW
By Jim Marous
Social•Jan 29, 2026
Banks Need Modern Back Offices to Scale Efficiently
[New Episode] Banks Can’t Scale Without a Modern Back Office. With guests, Richard Ullenius and @BrandonSailors from @csg_i. Watch the latest episode: https://t.co/n0Vuv4oh4u https://t.co/8vX6TWAPDB
By Jim Marous
Social•Jan 28, 2026
Seamless Omnichannel Banking Boosts Customer Loyalty
Seamless experiences drive loyalty. Meet customers on their terms with a banking journey that moves effortlessly between channels. Read the article: https://t.co/QAWbgEQBZP https://t.co/zxjYnCYX18
By Jim Marous
Social•Jan 28, 2026
Stablecoins Set to Transform Financial Services Landscape
[New Episode] How Stablecoins Will Reshape Financial Services. Watch our latest episode with @lamontkblack of @DePaulU: https://t.co/pKKUHeEv80 https://t.co/PdwZcM76uV
By Jim Marous
Social•Jan 27, 2026
Physical Branches Shape Customer Perception More Than Expected
Consumers are used to seeing physical locations, even if they rarely go inside. Presence shapes perception in ways banks often underestimate. https://t.co/8MifwF83r7
By Jim Marous
Social•Jan 26, 2026
Banks Must Drive Ongoing Activity, Not Just Ownership
Account ownership is not enough. Banks must design propositions that encourage ongoing activity while building sustainable revenue models. Download the report for free: https://t.co/0wah7wPuXN https://t.co/kupkgsdHhe
By Jim Marous
Social•Jan 25, 2026
Banks Should Use Personalization to Build Trust, Not Push Sales
Banks must rethink personalization as a relationship engine, not a sales trigger. Getting this wrong weakens trust over time. Read more here: https://t.co/bBd6Gks1RH https://t.co/N9sg2C4Ct5
By Jim Marous
Social•Jan 24, 2026
Data Advantage: Reach Right Consumers, Right Time, Right Channels
Data advantage is not about dashboards. It is about connecting with the right consumers at the right time across the right channels. We unpack how with Preston Carroll and Eddie Tu of @FM_Direct. Watch the full episode: https://t.co/ZqirpHta6S https://t.co/aHsytjhuZ4
By Jim Marous
Social•Jan 23, 2026
Why Banking Marketing Data Fails—And How to Fix It
[New Episode] Why Marketing Data Fails in Banking and How to Fix It. With Preston Carroll and Eddie Tu of @FM_Direct. Watch the latest episode: https://t.co/ZqirpHta6S https://t.co/IusElPW1cE
By Jim Marous
Social•Jan 22, 2026
Generative AI Promises Personalized, Pocket‑sized Insight Despite Hurdles
There will be mistakes, regulations, and challenges. But generative AI will make us more informed, better served, and more personalized than ever, all from a device in our pocket. https://t.co/7pJLU4gZ91
By Jim Marous
Social•Jan 22, 2026
Rethink Dispute Processes to Turn Fraud Into Advantage
Banks can turn first-party fraud from a hidden vulnerability into a competitive advantage if they rethink dispute processes. Join our conversation with @shanthi_peace, CEO of Casap. Watch the full episode: https://t.co/aCTj9YH63K https://t.co/vmuPbei31q
By Jim Marous
Social•Jan 22, 2026
Full Customer View Enables Speed and Relevance
Customers expect relevance and speed. Without a complete view of the customer, representatives cannot deliver either. https://t.co/cvbaoUmh1n
By Jim Marous
Social•Jan 21, 2026
Banks Overlook Billion-Dollar Fraud Crisis
[New Episode] The Billion Dollar Fraud Crisis Most Banks Are Missing. With @shanthi_peace, CEO of Casap. Watch the latest episode now: https://t.co/aCTj9YH63K https://t.co/dJky1nDo6a
By Jim Marous
Social•Jan 20, 2026
Consumers Test Financial Services Before Full Commitment
Financial relationships take time. Consumers kick the tires before committing fully, just like buying a used car. Digital players understand this patience. https://t.co/2BdOuNRPaG
By Jim Marous
Social•Jan 19, 2026
Embedded Banking Unlocks New Revenue Streams for Banks
Embedded banking is creating new revenue opportunities for traditional financial institutions by capturing transactions that happen outside their own channels. Download the free report: https://t.co/08DiNXh0DA https://t.co/NHedOV5MTH
By Jim Marous
Social•Jan 19, 2026
Banking Now Competes with Every Digital Experience
Banking is no longer competing with the branch down the street. It is competing with every digital experience customers have before opening a banking app. Phil Tomlinson and Pragya Agarwal of @TaskUs share their insights. Watch the full episode: https://t.co/Vz857MVBk5...
By Jim Marous
Social•Jan 18, 2026
Banking Becomes Proactive, Contextual, Integrated with New Interfaces
When new interfaces meet financial intelligence, banking becomes proactive, contextual, and seamlessly integrated into everyday decisions. https://t.co/Yh0uB8tZFZ
By Jim Marous
Social•Jan 18, 2026
Balancing Speed and Trust: Banking’s New Imperative
[New Episode] SPEED VS. TRUST IN BANKING. With Phil Thomlinson and Pragya Agarwal of @TaskUs. Watch the latest episode: https://t.co/Vz857MVBk5 https://t.co/0fOzccerwM
By Jim Marous
Social•Jan 14, 2026
Permission‑Based Personalization: AI Must Respect Trust
The future of personalization is permission based. AI must serve customer needs, not cross trust boundaries. https://t.co/dpD6MT21TW
By Jim Marous
Social•Jan 14, 2026
Serving the Underserved: Critical Strategy Gap
Serving the underserved is no longer optional for financial institutions. It is the strategy gap holding the industry back, according to this powerful discussion. Watch the full episode now: https://t.co/m6PArSdD2z https://t.co/lwFdWSL0yg
By Jim Marous
Social•Jan 13, 2026
Early AI Adoption Secures Lasting Competitive Edge
Being first matters more than ever. Institutions that harness generative AI today can redefine customer experiences and gain lasting advantage. Get the free report: https://t.co/k3GpJ9wvLy https://t.co/qxfNMFDFfa
By Jim Marous
Social•Jan 10, 2026
Next‑Gen Financial Centers: Banking Future or Costly Contradiction?
Are next-generation financial centers the future of banking or the most expensive contradiction in the industry? We tackle this question with Will Smayda, who leads @BankofAmerica’s financial center transformation. Watch the full episode: https://t.co/VPOW1o2ea0 https://t.co/oW2yU7P5Hi
By Jim Marous
Social•Jan 10, 2026
Smart Branches Prioritize Advice, Relationships, Community
The future of branches is not fewer locations. It is smarter ones built around advice, relationships, and community. We explore this shift with Will Smayda of @BankofAmerica. Watch the full video: https://t.co/VPOW1o2ea0 https://t.co/AwGHmPSvZz
By Jim Marous
Social•Jan 9, 2026
Resilience Requires Modern, Flexible Infrastructure Over Legacy Systems
Legacy systems hold too many institutions back. True resilience means having flexible, modern infrastructure ready to support growth and adaptation. https://t.co/s8vOLhI5iN
By Jim Marous
Social•Jan 9, 2026
Modernizing Core Delivers Speed, Flexibility, Resilience
Core modernization is not about appearances. It is about speed, flexibility, and resilience that legacy systems cannot deliver. We unpack what this means with Sai Rangachari of @Temenos. Watch the full video: https://t.co/u3T8bi10eb https://t.co/nTrfg3ms91
By Jim Marous
Social•Jan 8, 2026
Legacy Core Systems Stifle Banking Innovation in AI Era
Legacy core systems slow innovation, limit personalization, and hold banks back in an AI-driven world. Modern architecture is no longer optional. Joined by Sairam Rangachari, Chief Product Officer at @Temenos. Watch the full video: https://t.co/u3T8bi10eb https://t.co/zl0zx8toz8
By Jim Marous
Social•Jan 8, 2026
Outdated Credit Models Stifle Mobility and Bank Growth
When outdated credit models deny access, education alone cannot fix the problem. Mobility stalls and banks lose the growth they claim to seek. This episode breaks down why. Watch the full episode: https://t.co/m6PArSdD2z https://t.co/LYFit4gX3H
By Jim Marous
Social•Jan 8, 2026
BofA's Unexpected Expansion Strategy Revealed with Will Smayda
[New Episode] Inside BofA’s Surprising Expansion Strategy with Will Smayda of @BankofAmerica. Watch the full episode: https://t.co/VPOW1o2ea0 https://t.co/Sca88jockt
By Jim Marous
Social•Jan 8, 2026
Complex Finance Traps Consumers, Benefits Hidden Players
Why do consumers struggle with even basic financial choices? And who really benefits from that complexity? I explore these questions with Tarun Ramadorai of the @imperialcollege. Watch the full episode: https://t.co/ULBFc2UkuF https://t.co/QyvYkI9NI3
By Jim Marous
Social•Jan 7, 2026
Real‑world AI Deployment Compounds Value over Time
Institutions that move beyond pilot programs and deploy AI in live environments will create advantages that grow stronger over time. Action compounds value. https://t.co/rvTr4BICNz
By Jim Marous
Social•Jan 7, 2026
Outdated Credit Data Bars Millions; Modernize Now
Millions of financially capable people are locked out of credit because banks rely on yesterday’s data describing yesterday’s behavior. This episode explains why that must change. Watch the full episode here: https://t.co/m6PArSdD2z https://t.co/005ysiH05e
By Jim Marous