Jim Marous

Jim Marous

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Publisher of the Digital Banking Report and host of the Banking Transformed podcast; leading voice on customer experience and digital transformation [cite: 1, 4].

Serving the Underserved Is No Longer Optional
SocialJan 6, 2026

Serving the Underserved Is No Longer Optional

[New Episode] Serving the underserved is no longer optional for financial institutions. It is the strategy gap holding the industry back, according to this powerful discussion. Watch the full episode now: https://t.co/m6PArSdD2z https://t.co/gChE8uddFq

By Jim Marous
Most Financial Products Aim to Make Consumers Fail
SocialJan 5, 2026

Most Financial Products Aim to Make Consumers Fail

[New Episode] Most Financial Products Are Designed to Make Consumers Fail with co-author of Fixed, Tarun Ramadorai, Professor at the @imperialcollege. Watch the full video: https://t.co/ULBFc2UkuF https://t.co/0rIOCxB0zX

By Jim Marous
Transparency in Data Use Builds Trust and Engagement
SocialJan 5, 2026

Transparency in Data Use Builds Trust and Engagement

Transparency matters. Banks that show exactly how customer data drives better experiences gain trust and engagement. Learn more in the free report: https://t.co/8tDqGmzCp6 https://t.co/W6BGneNP4I

By Jim Marous