Banks Need Modern Back Offices to Scale Efficiently
[New Episode] Banks Can’t Scale Without a Modern Back Office. With guests, Richard Ullenius and @BrandonSailors from @csg_i. Watch the latest episode: https://t.co/n0Vuv4oh4u https://t.co/8vX6TWAPDB
Seamless Omnichannel Banking Boosts Customer Loyalty
Seamless experiences drive loyalty. Meet customers on their terms with a banking journey that moves effortlessly between channels. Read the article: https://t.co/QAWbgEQBZP https://t.co/zxjYnCYX18
Stablecoins Set to Transform Financial Services Landscape
[New Episode] How Stablecoins Will Reshape Financial Services. Watch our latest episode with @lamontkblack of @DePaulU: https://t.co/pKKUHeEv80 https://t.co/PdwZcM76uV
Physical Branches Shape Customer Perception More Than Expected
Consumers are used to seeing physical locations, even if they rarely go inside. Presence shapes perception in ways banks often underestimate. https://t.co/8MifwF83r7
Banks Must Drive Ongoing Activity, Not Just Ownership
Account ownership is not enough. Banks must design propositions that encourage ongoing activity while building sustainable revenue models. Download the report for free: https://t.co/0wah7wPuXN https://t.co/kupkgsdHhe
Banks Should Use Personalization to Build Trust, Not Push Sales
Banks must rethink personalization as a relationship engine, not a sales trigger. Getting this wrong weakens trust over time. Read more here: https://t.co/bBd6Gks1RH https://t.co/N9sg2C4Ct5
Data Advantage: Reach Right Consumers, Right Time, Right Channels
Data advantage is not about dashboards. It is about connecting with the right consumers at the right time across the right channels. We unpack how with Preston Carroll and Eddie Tu of @FM_Direct. Watch the full episode: https://t.co/ZqirpHta6S https://t.co/aHsytjhuZ4
Why Banking Marketing Data Fails—And How to Fix It
[New Episode] Why Marketing Data Fails in Banking and How to Fix It. With Preston Carroll and Eddie Tu of @FM_Direct. Watch the latest episode: https://t.co/ZqirpHta6S https://t.co/IusElPW1cE
Generative AI Promises Personalized, Pocket‑sized Insight Despite Hurdles
There will be mistakes, regulations, and challenges. But generative AI will make us more informed, better served, and more personalized than ever, all from a device in our pocket. https://t.co/7pJLU4gZ91
Rethink Dispute Processes to Turn Fraud Into Advantage
Banks can turn first-party fraud from a hidden vulnerability into a competitive advantage if they rethink dispute processes. Join our conversation with @shanthi_peace, CEO of Casap. Watch the full episode: https://t.co/aCTj9YH63K https://t.co/vmuPbei31q
Full Customer View Enables Speed and Relevance
Customers expect relevance and speed. Without a complete view of the customer, representatives cannot deliver either. https://t.co/cvbaoUmh1n
Banks Overlook Billion-Dollar Fraud Crisis
[New Episode] The Billion Dollar Fraud Crisis Most Banks Are Missing. With @shanthi_peace, CEO of Casap. Watch the latest episode now: https://t.co/aCTj9YH63K https://t.co/dJky1nDo6a
Consumers Test Financial Services Before Full Commitment
Financial relationships take time. Consumers kick the tires before committing fully, just like buying a used car. Digital players understand this patience. https://t.co/2BdOuNRPaG
Embedded Banking Unlocks New Revenue Streams for Banks
Embedded banking is creating new revenue opportunities for traditional financial institutions by capturing transactions that happen outside their own channels. Download the free report: https://t.co/08DiNXh0DA https://t.co/NHedOV5MTH
Banking Now Competes with Every Digital Experience
Banking is no longer competing with the branch down the street. It is competing with every digital experience customers have before opening a banking app. Phil Tomlinson and Pragya Agarwal of @TaskUs share their insights. Watch the full episode: https://t.co/Vz857MVBk5...
Banking Becomes Proactive, Contextual, Integrated with New Interfaces
When new interfaces meet financial intelligence, banking becomes proactive, contextual, and seamlessly integrated into everyday decisions. https://t.co/Yh0uB8tZFZ
Balancing Speed and Trust: Banking’s New Imperative
[New Episode] SPEED VS. TRUST IN BANKING. With Phil Thomlinson and Pragya Agarwal of @TaskUs. Watch the latest episode: https://t.co/Vz857MVBk5 https://t.co/0fOzccerwM
Permission‑Based Personalization: AI Must Respect Trust
The future of personalization is permission based. AI must serve customer needs, not cross trust boundaries. https://t.co/dpD6MT21TW
Serving the Underserved: Critical Strategy Gap
Serving the underserved is no longer optional for financial institutions. It is the strategy gap holding the industry back, according to this powerful discussion. Watch the full episode now: https://t.co/m6PArSdD2z https://t.co/lwFdWSL0yg
Early AI Adoption Secures Lasting Competitive Edge
Being first matters more than ever. Institutions that harness generative AI today can redefine customer experiences and gain lasting advantage. Get the free report: https://t.co/k3GpJ9wvLy https://t.co/qxfNMFDFfa
Next‑Gen Financial Centers: Banking Future or Costly Contradiction?
Are next-generation financial centers the future of banking or the most expensive contradiction in the industry? We tackle this question with Will Smayda, who leads @BankofAmerica’s financial center transformation. Watch the full episode: https://t.co/VPOW1o2ea0 https://t.co/oW2yU7P5Hi
Smart Branches Prioritize Advice, Relationships, Community
The future of branches is not fewer locations. It is smarter ones built around advice, relationships, and community. We explore this shift with Will Smayda of @BankofAmerica. Watch the full video: https://t.co/VPOW1o2ea0 https://t.co/AwGHmPSvZz
Resilience Requires Modern, Flexible Infrastructure Over Legacy Systems
Legacy systems hold too many institutions back. True resilience means having flexible, modern infrastructure ready to support growth and adaptation. https://t.co/s8vOLhI5iN
Modernizing Core Delivers Speed, Flexibility, Resilience
Core modernization is not about appearances. It is about speed, flexibility, and resilience that legacy systems cannot deliver. We unpack what this means with Sai Rangachari of @Temenos. Watch the full video: https://t.co/u3T8bi10eb https://t.co/nTrfg3ms91
Legacy Core Systems Stifle Banking Innovation in AI Era
Legacy core systems slow innovation, limit personalization, and hold banks back in an AI-driven world. Modern architecture is no longer optional. Joined by Sairam Rangachari, Chief Product Officer at @Temenos. Watch the full video: https://t.co/u3T8bi10eb https://t.co/zl0zx8toz8
Outdated Credit Models Stifle Mobility and Bank Growth
When outdated credit models deny access, education alone cannot fix the problem. Mobility stalls and banks lose the growth they claim to seek. This episode breaks down why. Watch the full episode: https://t.co/m6PArSdD2z https://t.co/LYFit4gX3H
BofA's Unexpected Expansion Strategy Revealed with Will Smayda
[New Episode] Inside BofA’s Surprising Expansion Strategy with Will Smayda of @BankofAmerica. Watch the full episode: https://t.co/VPOW1o2ea0 https://t.co/Sca88jockt
Complex Finance Traps Consumers, Benefits Hidden Players
Why do consumers struggle with even basic financial choices? And who really benefits from that complexity? I explore these questions with Tarun Ramadorai of the @imperialcollege. Watch the full episode: https://t.co/ULBFc2UkuF https://t.co/QyvYkI9NI3
Real‑world AI Deployment Compounds Value over Time
Institutions that move beyond pilot programs and deploy AI in live environments will create advantages that grow stronger over time. Action compounds value. https://t.co/rvTr4BICNz
Outdated Credit Data Bars Millions; Modernize Now
Millions of financially capable people are locked out of credit because banks rely on yesterday’s data describing yesterday’s behavior. This episode explains why that must change. Watch the full episode here: https://t.co/m6PArSdD2z https://t.co/005ysiH05e
Single-Core Banking: Essential Insights for Modern Banks
[New Episode] The Single-Core Advantage: What Banks Must Know Now with Sairam Rangachari of @Temenos. Watch the full episode now: https://t.co/u3T8bi10eb https://t.co/PHwFDofv1v
Financial System Intentionally Makes Decisions Needlessly Complex
From savings to loans to retirement, financial decisions are harder than they should be. The system is not broken. It is designed this way. We discuss why with co-author of Fixed, Tarun Ramadorai of the @imperialcollege. Watch the full episode:...
Banking’s Biggest Gap: Inaction, Not Technology.
The biggest gap in banking today is not technology. It’s inaction. While many institutions debate risk, others are moving forward and learning in real time. Standing still is the most dangerous choice of all. https://t.co/SywxxsYmHW
Serving the Underserved Is No Longer Optional
[New Episode] Serving the underserved is no longer optional for financial institutions. It is the strategy gap holding the industry back, according to this powerful discussion. Watch the full episode now: https://t.co/m6PArSdD2z https://t.co/gChE8uddFq
Most Financial Products Aim to Make Consumers Fail
[New Episode] Most Financial Products Are Designed to Make Consumers Fail with co-author of Fixed, Tarun Ramadorai, Professor at the @imperialcollege. Watch the full video: https://t.co/ULBFc2UkuF https://t.co/0rIOCxB0zX
Transparency in Data Use Builds Trust and Engagement
Transparency matters. Banks that show exactly how customer data drives better experiences gain trust and engagement. Learn more in the free report: https://t.co/8tDqGmzCp6 https://t.co/W6BGneNP4I