Nancy Harhut

Nancy Harhut

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Nostalgia Sells: Authentic Appeal Resonates With All Generations
SocialMay 10, 2026

Nostalgia Sells: Authentic Appeal Resonates With All Generations

It’s more than “what’s old is new again.” Why does nostalgia work in marketing? It conveys authenticity. And safety. What’s even more remarkable? Nostalgia works with Gen Z customers even when they are not old enough to have experienced the...

By Nancy Harhut
Three‑Word Subject Lines + Blank Preheader Boost Opens 25%
SocialMay 7, 2026

Three‑Word Subject Lines + Blank Preheader Boost Opens 25%

The “Convincing Combo”… If you want to increase email opens, try this tactic. According to Jay Schwedelson , 3 or fewer words in a subject line PLUS a blank preheader drives 25% higher open rates. Quick and curious convinces people...

By Nancy Harhut
Make Chatbots Direct, Layered, and Specific for Trust
SocialMay 2, 2026

Make Chatbots Direct, Layered, and Specific for Trust

Use chatbots for your business? Follow these 3 tips from Nielsen Norman Group : 1. Skip the small talk: Site chatbot users behave like search bar users, so responses should mirror that. No pleasantries, no sycophancy, just direct answers. 2....

By Nancy Harhut
Leverage Brain Science to Stand Out in AI Noise
SocialApr 29, 2026

Leverage Brain Science to Stand Out in AI Noise

You know it. In a world flooded with AI-generated content, standing out is harder than ever. And that is exactly why understanding how people make decisions matters more now than ever before. The businesses that win won’t be the ones...

By Nancy Harhut
Match Landing Page and Email Images, Boost Conversions 28%
SocialApr 28, 2026

Match Landing Page and Email Images, Boost Conversions 28%

Do you know this simple conversion tip? Make sure the primary image on your landing page is the same as the primary image on your email. According to research from Outcome Media [Division of Worldata Group] , this simple step...

By Nancy Harhut
Simplify Brand Strategy to Win Complex B2B Decisions
SocialApr 21, 2026

Simplify Brand Strategy to Win Complex B2B Decisions

“58% of deals are lost to no decision,” warns Leslie Venetz . “Brand is the path of least resistance to revenue,” explains Kate DiLeo . “Treat the buyer’s journey as a playground,” advises Ashley Faus . “Less is more. Focus...

By Nancy Harhut
Remove Navigation Bars to Boost Conversions by 52%
SocialApr 20, 2026

Remove Navigation Bars to Boost Conversions by 52%

If you make this well-intentioned mistake, it hurts your conversion rates. So remember to remove the nav bar from your landing pages. Conversions can increase by 52% according to new research by SubjectLine.com

By Nancy Harhut
Strategic Words Boost Brand Memory and Willingness to Pay
SocialApr 19, 2026

Strategic Words Boost Brand Memory and Willingness to Pay

A mini ketchup bottle doesn’t offer much room for marketing. Nor does a tea bag. But Kraft Heinz and TEALEAVES do a lot with a few words. Do you see it? Heinz uses alliteration with the line: It has to...

By Nancy Harhut
Small Behavioral Tweaks Drive Massive Marketing ROI
SocialApr 15, 2026

Small Behavioral Tweaks Drive Massive Marketing ROI

“The culmination of enough small changes on their own can be transformational.” What strikes me about Will Guidara ’s words are how they apply both to hospitality and marketing. When you add behavioral science to your marketing creative, the incremental...

By Nancy Harhut
75 Words Max: Boost Email CTR by 37%
SocialMar 30, 2026

75 Words Max: Boost Email CTR by 37%

75. 75 words or fewer. Because if it looks too long, people won’t read it. Brain scientists call this the duration heuristic. People prefer things that are easy to skim and scan. So it’s no wonder that Jay Schwedelson and...

By Nancy Harhut
Behavioral Science Unlocks Proven Ways to Motivate Action
SocialMar 13, 2026

Behavioral Science Unlocks Proven Ways to Motivate Action

Psyched to do a book signing at SXSW today. 4:45 at the SX Bookstore at the Hilton (6th floor). Using Behavioral Science in Marketing reveals surprising, proven ways to motivate action. At an earlier SX signing, I had a brush...

By Nancy Harhut
Cumulative Ratings Buffer Negatives, Incremental Highlight Them
SocialFeb 28, 2026

Cumulative Ratings Buffer Negatives, Incremental Highlight Them

The same ratings look better or worse, depending on the format they are presented in. Researchers find: “Cumulative formats tend to buffer negative feedback, making poor scores appear less severe. This can help reduce customer churn and maintain trust in...

By Nancy Harhut
Use Hours Not Days to Boost Email Opens
SocialFeb 26, 2026

Use Hours Not Days to Boost Email Opens

“Hours” works better than “days” in email. Why? Present Focus Bias. Humans are hardwired to want instant gratification. We don’t like to wait. According to Jay Schwedelson of SubjectLine.com , you can increase your open rate by 24% by using...

By Nancy Harhut
Frame Price as Cost per Wear to Boost Sales
SocialFeb 22, 2026

Frame Price as Cost per Wear to Boost Sales

Selling a high priced article of clothing? Increase purchases by framing the price in terms of “cost per wear.” New (2025) research shows this tactic works, but you need to do the math for people because they may not get...

By Nancy Harhut
Nancy Harhut | Pulse