New England Automated Clearing House Launches TAPA, A Fiserv Training Program

Why It Matters

TAPA equips banks with a deep bench of treasury knowledge, strengthening client relationships and driving revenue while offering a non‑salary lever for talent retention in a competitive labor market.

Key Takeaways

• NEACH partners with Turningpoint to launch TAPA.
• TAPA provides scalable treasury and payments training for banks.
• Targets relationship managers, sales officers, lenders, and service teams.
• Single‑purchase model delivers institution‑wide consistent education.
• Helps retain talent and drive revenue amid tight labor market.

Pulse Analysis

Automation and integrated payments are reshaping commercial banking, forcing institutions to move beyond siloed expertise. As banks seek to offer sophisticated treasury advisory services, the demand for a broader, more knowledgeable workforce has intensified. NEACH’s partnership with Turningpoint Communications taps into this trend, delivering a curriculum that blends technical depth with real‑world application, ensuring that front‑line staff can speak confidently about cash‑management solutions and strategic financing.

The Treasury and Payments Academy (TAPA) stands out for its modular design and single‑purchase delivery model. Covering topics from discovery and objection handling to fraud prevention and compliance, the program equips relationship managers, sales officers, lenders and service teams with a unified knowledge base. The involvement of industry veteran Patricia Mullin adds credibility, leveraging her 25‑plus years of treasury experience to shape content that resonates with both banks and their commercial clients.

For financial institutions, TAPA offers a strategic advantage beyond skill development. By providing a scalable, institution‑wide training solution, banks can reduce reliance on a handful of specialists, improve cross‑functional collaboration, and enhance client retention. In a tight labor market, the academy serves as a compelling alternative to pure compensation‑based retention tactics, fostering career growth and positioning banks as trusted advisors—a critical differentiator in today’s competitive payments landscape.