Bastiaan De Goei - Instabase - How AI Ensures A Speedy And On-Time Payment

Why It Matters

Accelerating claim payouts reduces financial strain on policyholders and cuts insurers' operational expenses, strengthening customer loyalty and market competitiveness.

Key Takeaways

• AI extracts data from field adjuster reports automatically
• Instabase automates loss adjuster evaluation, reducing manual handoffs
• Short‑term disability claim cycle cut from two months to two days
• Faster payouts improve customer financial stability during emergencies
• Business rules integration enables direct routing to payment systems

Summary

Instabase showcases how artificial intelligence can streamline insurance claim workflows, turning lengthy, multi‑person processes into near‑instant payouts. The platform ingests contractor or field‑adjuster reports—photos, descriptions, liability decisions—and automatically extracts claim amounts and relevant data, eliminating the need for a desk‑based loss adjuster to manually review each file.

By applying business‑rule engines, Instabase routes validated claims directly to payment systems, cutting the traditional hand‑off chain that often stalls payouts. A case study with a major U.S. life insurer demonstrated that short‑term disability claims, previously taking up to two months, were settled in just two days, delivering benefits within a single paycheck cycle.

The speaker highlighted the stark contrast between a flooded‑bathroom claim requiring on‑site assessment and the AI‑driven digital assessment that accelerates decision‑making. “When you reduce the cycle from months to days, you prevent customers from missing mortgage payments and other essential bills,” he noted.

For insurers, the technology promises lower operational costs, higher customer satisfaction, and a competitive edge in a market where speed of service increasingly drives loyalty.

Original Description

Bastiaan De Goei, Insurance Leader at Instabase, explains how the usage of artificial intelligence can assist in increasing the speed at which a payout is sent after an insurance claim is made.

Instabase is a platform that enables organisations to automate and streamline their business processes by extracting, transforming, and analysing data from various sources, all in one unified environment.

“Other companies are able to automate the scan of the actual place where the accident took place. For the evaluation of that information, that is where companies like Instabase can play a role to interpret the full information of the contractor or field adjustor or extract the claims amount estimate, as well as the liability decision.”

“When working with Instabase, this particular type of life insurer [for a short term disability claim] was able to reduce the claims cycle time from two months, all the way down to two days. That makes a material difference for the customer.”