Bobbie Shrivastav: Why Insurance Back Offices Are Still Manual

Why It Matters

Automating the insurance back office can dramatically lower operating costs and accelerate product delivery, giving carriers a decisive competitive edge in a rapidly digitizing market.

Key Takeaways

• 70% of insurance back‑office work remains manual today
• Solra offers AI‑driven solutions to automate messy processes
• Carriers seek to move from pilots to production quickly
• Gen AI agentic tools are being implemented, not just discussed
• Industry shift promises efficiency gains and reduced legacy reliance

Summary

Bobbie Shrivastav of Solra highlighted a paradox in the insurance sector: despite hefty investments in technology, roughly 70% of back‑office tasks remain entrenched in emails, spreadsheets, and manual handoffs. Solra’s mission is to extract insurers from this "messy middle" by deploying AI‑powered automation that replaces legacy‑bound processes with streamlined workflows. The speaker emphasized that forward‑thinking carriers are no longer content with pilot projects. They want end‑to‑end production deployments, and Solra positions itself as a partner that can accelerate that transition. He noted a growing trend: a high percentage of insurers are not only talking about generative AI and agentic solutions but are actively implementing them, signaling a shift from experimentation to operational reality. Shrivastav referenced his enthusiasm for InsureTech New York and his upcoming talk on Agentic AI, underscoring the industry’s appetite for cutting‑edge tools. He specifically called out carriers that prioritize innovation over incremental pilots, suggesting that Solra’s value proposition resonates with firms ready to scale AI across their back‑office functions. If insurers can automate the bulk of manual work, they stand to cut costs, reduce error rates, and free staff for higher‑value activities. The broader implication is a faster, more agile insurance ecosystem capable of responding to market demands and competitive pressures with AI‑driven efficiency.

Original Description

At InsurTech NY, Bobbie Shrivastav from Solvrays explains why much of insurance operations are still manual.

Solvrays focuses on helping organisations move from fragmented workflows to structured, automated processes.

→ Full article here: https://ffnews.com/newsarticle/insurtech/insurtech-ny-solvrays-on-fixing-back-office/