How Does Knowledge Management Enhance the Decision-Making Process
Organizations often have abundant data but lack usable knowledge, causing decision paralysis. APQC’s research shows that mature knowledge‑management (KM) programs turn that knowledge into actionable insight, delivering faster cycle times, higher quality, and reduced rework. Companies that embed KM practices see a return of at least $2 for every $1 invested, with some achieving up to a 95% cut in issue‑resolution time. The key is making past experience visible, connecting employees to expertise quickly, and institutionalizing reuse rather than reinventing solutions.
Advanced Supply Chain Planning: How to Build a More Resilient Operation
Advanced supply chain planning is emerging as a strategic priority, enabling firms to anticipate disruptions rather than merely react. APQC research highlights that only 19% of organizations have real‑time supply chain data, underscoring a critical data‑maturity gap. Companies that invest...
What Is Business Process Management?
Business Process Management (BPM) is a discipline that designs, governs, and continuously improves how work flows across an enterprise, linking every activity to strategic goals. While many equate BPM with documentation or software, the real value lies in end‑to‑end thinking...
BPO Is Being Reinvented, Are You Ready?
The article argues that Business Process Outsourcing (BPO) is being reshaped by AI, especially agentic AI, which can execute end‑to‑end workflows autonomously. Companies must now evaluate AI readiness alongside traditional criteria like cost and talent when selecting partners. Successful BPO...
Digital Transformation Success Starts with Strong Project Leadership
APQC’s productivity research shows roughly 30% of employee time is lost to unproductive tasks such as searching for information and redundant meetings. While 30% of organizations have partially integrated digital tools and another 30% are mostly integrated, only 18% achieve...
How to Streamline the Annual Closing Process and Speed Up Year-End Close
Finance leaders are urged to accelerate their annual close, with top‑performing firms finalizing in ten days or less versus the industry median of eighteen days. APQC’s research shows that 31% of organizations already embed AI in record‑to‑report processes, while another...
Great Streamlining Starts With Great Alignment
APQC CONNECT 2026 in Houston will showcase how organizations are turning the Bridge‑Streamline‑Flow mantra into measurable results. Speakers from Magna International, Intermountain Health, AWS, and others detailed breakthroughs such as a company‑wide process framework, cross‑functional talent‑acquisition tools, and strategic embedding of knowledge‑management...
Why Change Management Fails (and How Organizations Can Avoid It)
Organizations often stumble in change initiatives not because they lack vision, but because they juggle too many projects at once, stretching limited capacity and creating change fatigue. APQC research highlights competing priorities, insufficient readiness assessments, and poor sequencing as the...
How Organizations Can Reduce Accounts Payable Costs
Organizations can slash accounts payable (AP) expenses by tightening process clarity, reinforcing controls, and standardizing invoice handling. APQC data shows top performers spend only $0.38 per $1,000 of revenue, versus $0.92 for laggards, translating into potential savings of over $500,000...
Before You Automate Order Management, Fix These 3 Things First
Automation is becoming a top priority for order‑to‑cash teams, yet APQC research shows that 35% of firms still struggle without core process foundations. Standardized workflows, cross‑functional collaboration, and a customer‑experience focus are identified as the three prerequisites before scaling automation....
What Is Benchmarking Data?
Benchmarking data is the foundation for performance improvement, linking internal metrics to external standards. Trusted, validated, and neutral data from sources like APQC enable organizations to compare against best‑in‑class peers, identify gaps, and set stretch goals. The quality of the...
How to Fix Knowledge and Process Communications Gaps
At APQC CONNECT 2026, leaders from health care, cloud services, education, finance and manufacturing exposed persistent gaps between people, processes and knowledge. They cited unclear ownership, siloed tools and treating knowledge management as an after‑thought as primary culprits. Across the...
Enterprise Risk Management and Cybersecurity: Closing the Gap in Risk Governance
APQC’s new research highlights the critical gap between cybersecurity and enterprise risk management, revealing that only 41 % of organizations have integrated cyber risk into their ERM processes. The study introduces the Cyber‑ERM Integration Index, which measures governance alignment, risk quantification,...
What Are Internal Controls in Accounting?
Internal controls are a cornerstone of financial governance, blending preventive measures that stop fraud and cyber threats with detective mechanisms that flag anomalies after they occur. Finance leaders, especially those overseeing IT, must balance these controls to match their organization’s...
How to Build AI Ready Knowledge Foundations: What Leaders and KM Teams Must Get Right
AI tools promise faster answers, but inconsistent results reveal a deeper issue. APQC research shows AI merely magnifies the quality of an organization’s underlying knowledge assets. Companies that invest in structured, high‑quality, governed content—taxonomy, metadata, and lifecycle management—see more reliable...