What Is Benchmarking Data?
Benchmarking data is the foundation for performance improvement, linking internal metrics to external standards. Trusted, validated, and neutral data from sources like APQC enable organizations to compare against best‑in‑class peers, identify gaps, and set stretch goals. The quality of the data determines whether insights are actionable or confusing. Proper planning—defining purpose, selecting KPIs, and using frameworks such as the Process Classification Framework—turns benchmarking into a competitive advantage.
How to Fix Knowledge and Process Communications Gaps
At APQC CONNECT 2026, leaders from health care, cloud services, education, finance and manufacturing exposed persistent gaps between people, processes and knowledge. They cited unclear ownership, siloed tools and treating knowledge management as an after‑thought as primary culprits. Across the...
Enterprise Risk Management and Cybersecurity: Closing the Gap in Risk Governance
APQC’s new research highlights the critical gap between cybersecurity and enterprise risk management, revealing that only 41 % of organizations have integrated cyber risk into their ERM processes. The study introduces the Cyber‑ERM Integration Index, which measures governance alignment, risk quantification,...
What Are Internal Controls in Accounting?
Internal controls are a cornerstone of financial governance, blending preventive measures that stop fraud and cyber threats with detective mechanisms that flag anomalies after they occur. Finance leaders, especially those overseeing IT, must balance these controls to match their organization’s...
How to Build AI Ready Knowledge Foundations: What Leaders and KM Teams Must Get Right
AI tools promise faster answers, but inconsistent results reveal a deeper issue. APQC research shows AI merely magnifies the quality of an organization’s underlying knowledge assets. Companies that invest in structured, high‑quality, governed content—taxonomy, metadata, and lifecycle management—see more reliable...
How Can AI Support Knowledge Management
AI is becoming a core enabler for knowledge management, helping firms capture, organize, and reuse both tacit and explicit knowledge as senior employees retire. Research shows only 8% of organizations consistently retain retiring workers' expertise, while AI tools can automate...
What “Bridge. Streamline. Flow.” Means for Knowledge and Process Management Today
APQC Connect 2026 will focus on the theme “Bridge. Streamline. Flow.” as leaders from education, health, finance, and technology share how breaking silos, embedding knowledge and process management, and achieving seamless information flow drive organizational performance. Speakers highlighted concrete actions such as linking...
Financial Priorities for 2026: Digital Transformation Still Leads the Agenda
APQC’s 2026 Financial Management Priorities survey shows digital transformation remains the leading agenda for finance teams, with AI, analytics, and risk resilience receiving heightened focus. The data indicate that firms are reinforcing existing digital and analytical foundations rather than shifting...