Brian Solis

Brian Solis

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Digital anthropologist, author, and futurist, known for his expertise in digital marketing trends, customer experience, and innovation.

AI‑First Requires Bold Vision, Not Business‑as‑Usual
SocialApr 1, 2026

AI‑First Requires Bold Vision, Not Business‑as‑Usual

“We’re not being bold enough. We’re not being visionary enough, and we are falling into the habits that we have had during every technological revolution, to fit it into the box of business as usual,” https://briansolis.com/2026/04/beyond-digital-transformation-the-ai-first-business-revolution/

By Brian Solis
AI Chatbot Uncovers Design Demand, Drives €1B Revenue
SocialMar 31, 2026

AI Chatbot Uncovers Design Demand, Drives €1B Revenue

IKEA deployed an AI chatbot named Billy to handle level-one customer service inquiries. It reportedly resolved ~57% of those engagements. They also analyzed the other 43%, which pointed to customer demand for interior design help. IKEA spun up a design...

By Brian Solis
AI Reveals Leaders Mistaking Adoption for Reinvention
SocialMar 31, 2026

AI Reveals Leaders Mistaking Adoption for Reinvention

AI is exposing which leaders are still confusing adoption with reinvention. I joined Geoff Nielson on Digital Disruption to talk about AI maturity, workflow redesign, leadership, and why AI is ultimately a test of vision. If your strategy ends with efficiency and...

By Brian Solis
AI Freed Time, but High Performers Chase New Projects
SocialMar 29, 2026

AI Freed Time, but High Performers Chase New Projects

AI was supposed to free up time, instead, high performers, and me, fill the void with more exciting AI-powered projects.

By Brian Solis
CHROs Must Co‑Create Human+AI Work Blueprint
SocialMar 29, 2026

CHROs Must Co‑Create Human+AI Work Blueprint

CHROs must lead the next reinvention of work, but they can't do it alone. To reimagine work takes a joint workstream to rethink how roles and tasks can be reimagined with human+AI+AI agents. My new @ServiceNow report was written to help...

By Brian Solis
AI Is Humanity's Next Enabling Force, Like Fire
SocialMar 29, 2026

AI Is Humanity's Next Enabling Force, Like Fire

AI is often compared to the discovery of fire, the invention of the wheel, or even electricity. Those comparisons are dramatic, but they’re not entirely wrong. These weren’t just inventions. They were enabling forces. They expanded what humanity could do,...

By Brian Solis
AI Output Now Outpaces Centuries of Human Writing
SocialMar 27, 2026

AI Output Now Outpaces Centuries of Human Writing

In 2025, AI written output surpassed centuries of human output. We are witnessing a shift from written record to synthetic and humans are prompting it (for now). Source @ARKInvest

By Brian Solis
AI Evolution: Cognitive Darwinism Reshapes Leadership and Life
SocialMar 26, 2026

AI Evolution: Cognitive Darwinism Reshapes Leadership and Life

"cognitive darwAInism and a futurist coming home." "This year, after seven years away from #SXSW, Brian walks back into Austin with exactly that same sharp surgical anthropologist’s eye, now pointed straight at generative AI, augmented intelligence and what this all does...

By Brian Solis
Reframe Prompts: Let AI Think Within the Present
SocialMar 21, 2026

Reframe Prompts: Let AI Think Within the Present

***WWAID*** Most people prompt AI from inside their current worldview. WWAID changes the frame. It asks: if intelligence were native to this moment, this problem, this opportunity, what would AI do? That question pushes beyond your assumptions into the unknown,...

By Brian Solis
Unified AI Architecture Bridges Knowing‑Doing Gap
SocialMar 18, 2026

Unified AI Architecture Bridges Knowing‑Doing Gap

AI is falling short because most organizations haven’t built the architecture to turn insight into action. In my latest @Forbes article, I explore why closing the gap between knowing and doing requires unified AI, data, workflows, and governance. This makes...

By Brian Solis
Augmented IQ Unlocks the New Human Advantage
SocialMar 16, 2026

Augmented IQ Unlocks the New Human Advantage

Delivered my first @SXSW keynote in 7 years. It was a proud moment. I promised everyone in the room that I'd upload the deck, and as promised, here you go! "Augmented IQ And The New Human Advantage" ➡️ https://briansolis.com/2026/03/augmented-iq-and-the-new-human-advantage/

By Brian Solis
AI: Augment, Not Replace—Visual Metaphor via Sora
SocialMar 13, 2026

AI: Augment, Not Replace—Visual Metaphor via Sora

For my presentation at @SXSW on augmenting vs automating work with AI, I was experimenting with Sora to create a visual metaphor. What do you think?

By Brian Solis
Redesign Work with AI, Not Just Cut Jobs
SocialMar 12, 2026

Redesign Work with AI, Not Just Cut Jobs

Everyone’s asking the wrong question about AI and jobs. The issue isn’t what AI will replace. It’s how leaders will redesign work so humans and AI create outcomes neither could achieve alone. Companies that use AI to cut costs may...

By Brian Solis
Forbes Publishes Brian Solis’ Latest AI Research: The Biggest Mistake Companies Are Making With AI Agents
NewsMar 9, 2026

Forbes Publishes Brian Solis’ Latest AI Research: The Biggest Mistake Companies Are Making With AI Agents

Forbes highlighted Brian Solis' new ServiceNow research warning that many firms treat AI agents as simple cost‑cutting tools rather than strategic collaborators. Solis argues that this narrow view limits AI’s potential and outlines a seven‑phase blueprint for human‑AI partnership, from...

By Brian Solis
AI Erodes Entry-Level White-Collar Jobs, Not Mass Unemployment
SocialMar 8, 2026

AI Erodes Entry-Level White-Collar Jobs, Not Mass Unemployment

"University Degrees for Yesterday's Market" 🤯 AI isn’t taking jobs at scale…yet. @Anthropic’s new labor-market report shows the gap between what AI can do in theory and what companies are actually using it to do today. The real early signal isn’t...

By Brian Solis
Human‑AI Collaboration Unlocks Exponential Work Transformation
SocialMar 3, 2026

Human‑AI Collaboration Unlocks Exponential Work Transformation

I didn't write this to add to the noise about AI replacing jobs. I wrote it because the real story...human + AI achieving things neither can alone...needs to be the real story. "Work Reimagined" is a blueprint for exponential performance...

By Brian Solis
AI Darwinism Can Unleash New Potential of Energy Workforce – Enlit Magazine
NewsFeb 19, 2026

AI Darwinism Can Unleash New Potential of Energy Workforce – Enlit Magazine

Brian Solis, Head of Global Innovation at ServiceNow, urged energy executives at the Baker Hughes Annual Meeting to view artificial intelligence as a tool for workforce augmentation rather than mere automation. He introduced the concept of “AI Darwinism,” arguing that...

By Brian Solis
Physical AI: The Next Leap for Human‑Device Workforce
SocialFeb 16, 2026

Physical AI: The Next Leap for Human‑Device Workforce

In this follow-on clip, I unpack why physical AI (and world models) is the next major leap. It introduces an entirely new kind of workforce: intelligent devices and humanoids working alongside people. The move from pilot to production won’t be...

By Brian Solis
Brian Solis Recognized for Coining the Generation-C Psychographic Profile
NewsFeb 12, 2026

Brian Solis Recognized for Coining the Generation-C Psychographic Profile

Brian Solis, former Altimeter analyst, is being celebrated for creating the Generation‑C (Gen C) psychographic profile in 2012. Unlike traditional generations defined by birth years, Gen C groups people by a constantly connected, digital‑first mindset. The concept has resurfaced as marketers recognize...

By Brian Solis
AI Is a Tool, Not a Strategy—Ask Three Questions
SocialJan 18, 2026

AI Is a Tool, Not a Strategy—Ask Three Questions

AI isn’t the strategy. It’s the capability. Automation makes yesterday faster. Reinvention creates what’s next. Before you roll out agents + use cases, answer 3 leadership questions: 1) Where are we going? 2) Why does it matter? 3) How will we get there? That’s...

By Brian Solis
Baker Hughes Invites Brian Solis to Keynote Its Annual Meeting in Florence, Italy
NewsJan 9, 2026

Baker Hughes Invites Brian Solis to Keynote Its Annual Meeting in Florence, Italy

Baker Hughes has invited digital futurist Brian Solis to deliver the keynote at its 2026 Annual Meeting in Florence, Italy. The event, now in its 27th year, will spotlight "The Next Industrial Renaissance: Unlocking Human Potential in the Age of...

By Brian Solis